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Quality Management in Business- Assignment

   

Added on  2021-01-01

13 Pages3264 Words119 Views
Quality Management inBusiness

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INTRODUCTIONQuality management is the act of overseeing all kind of activities & tasks which have tobe needed to maintain a expected level of excellence. It includes kind of pro-foundeddetermination of the quality policies, creating and implementing quality planning, makingassurance, effective quality control and its improvement. It basically deal with situation, whenhotel suffering with an issue of lack of quality measurement in order to make customer reachedat the given point of time. This report will be carried on Novotel London city, which is a leading4-star, 200 bedroom hotel located in the city of London. This hotel is well known for itspremium service along with customer retention. Apart from this, report will be cover on understanding for role of quality control andassurance, approaches which ca be taken to led improvement in quality management at highercontext. Also, an emphasizes will be given to discussion over similarities and differences amongvarious approaches.TASK 11.1 Clear definitions of quality in terms of business and services provisionIn context with business and service provision, quality of goods or services can be referto as degree of perception to which a product or service meets the customer experiences. Apartfrom this, there is no specific meaning of quality, unless until it is related to specific functions orany kind of object (Akgün and et. al, 2014). Quality is a degree of measurement, which is usefulfor checking the suitability and durability of any tangible or intangible products or services. InNovotel London city, practices over understanding of quality is necessary and curriculum for this4 star to improve their services at the larger context (Chang, 2016.). As, there is not specificdefinition of quality in hotel based context. Quality will assist Novotel city to check theirmeasurement in a development of strategic planning and strategic formulation to enhance qualityenrolment into an effective basis. But, quality measurement needs to be done along with its rightutilised for clear and profitable benefits of the Novotel London city. Definition of the NovotelLondon city have greater opportunity to enhance their quality management with support oftechniques used in quality management and its definition in order to enhance its suitability for

longer period of time. It is prominent to use quality management in Novotel London city in orderto make flow of quality with productive measures. 1.2 Role of quality control and its assurance in inspection and assurance processesIt has become necessary to ensure over the quality, because this is basically used toconsiders an actual condition with the requirements and to reports those results to themanagement sector. In context with Novotel London city, Quality control and assurance are twoterms which are majorly used interchangeable. Quality role and assurance will enables Novotelhotel to take effective decision making to improve their quality in terms of customer service orkeeping stock at the place. The role of quality control is to maintain the quality of hotel servicefor customer perceptive and also know how & outlook. It is majorly a part of qualitymanagement which deals with fulfilment of quality requirements. In hotel industry, qualitycontrol would be suitable to check actual quality of services and quality assurance is importantfor this hotel to put consent over the quality adopted to improve value's of the products orservices. In context with Novotel London city, quality control will be first stage, so that they willanalyse their quality improvement needs through strategic action planning and then ensure theusage of quality assurance technique to check the adopted quality into the products or services(Goetsch and Davis, 2014). In context with Novotel London city can use quality control such ashave a major control or regulation on bringing effective goods or service into a premises to havefuller satisfaction of customer needs and wants from their optimised services. Quality standardsuch as TQM, Six sigma etc., can be highly used to led development of services at an optimisedstage of time and also this can be take place to ensure effective quality regulation in business ofNovotel London city. 1.3 Discuss a range of approaches that can be taken to improve quality managementIn order to improve the quality management, it is necessary to have discussion overvarious approaches to improve quality management for Novotel London city are as follows:Philosophies of quality managementThere are various philosophies of quality management which are given by various knownscholars and authors. Two of these philosophies are as follows:Edwards Deming: He was an American engineer, professor, statistician, lecturer, author,and management consultant who provided his philosophy for improving the quality managementsystem of the organisation. His philosophy was that the organisations can improve the quality of

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