Quality Management in Business | Assignment
Added on 2020-12-24
11 Pages3312 Words270 Views
Quality Management inBusiness
Table of ContentsINTRODUCTION ..........................................................................................................................2TASK 1............................................................................................................................................31.1 Discussing the definitions of quality in terms of business and services provision..........31.2 Explaining the role of quality control and quality assurance in inspection and assuranceprocesses in the organisations quality management...............................................................31.3 Discussing the range of approaches that can be taken to improve quality management.41.4 Explaining the similarities and differences between the different methods.....................6TASK 4............................................................................................................................................74.1 Role of self assessment to determine an organisation current state of health..................74.2 Evaluation of the importance of communication and record keeping..............................74.3 How guidelines should be followed for effective quality management...........................84.4 New systems or modifications to existing system that can be improve service quality...9CONCLUSION..............................................................................................................................10REFERENCES..............................................................................................................................11
INTRODUCTION In business quality management is the team who ensure about the project quality byanalysing the performance of an employee. It is necessary for the individual who needs toinvolved in determination of quality planning and quality assurance. Quality management helpsto ensure which organisation, product or services is not according with the set objectives. It hasfour main components; Planning, prime assurance, Select control and quality improvement.Present study is based on Superior management of Novotel London Hotel which is a south 4-starhotel with having 200-bedroom hotels located near the city of London. Due to decreasing thequality of management, sales have been decreased and customer complaints have been rising.Staff morale also decreasing due to unnecessary needs and task. Overall, it helps to decrease themanaging source. Present study will be explaining about role of quality, approaches and thathelps to improve quality level etc. TASK 11.1 Discussing the definitions of quality in terms of business and services provisionDefinition:As per the business and services problems quality is the serious concern in terms ofgaining business profit. Quality must be including in all steps of the business to improve thesales as well as the market share of the company in competitive market position. Quality istreated as the key concept of hospitality industry to keep the customer retained with the servicesof the company.Therefore, it assists to identify degree of excellence of something. Hence, it can be definedas an improvement in product quality. Furthermore, quality can also define as distinctiveattribute or characteristics that possessed by someone or something (What is Quality? What doesQuality Mean? How do You Know When You Have Quality? 2018). Quality plays a most important role in order to meet out the company structure and theirobjectives. Without having or adopting good quality provisions company could not achieve thecustomer faith and attraction as well. Novotel London also need to regulate all kinds of Qualityassurance policies in order to make the effective management process. Quality also helpscompany to make their good image in the market as well. Benefits of quality
It enhances the business appearanceit generates new sales leads.Quality helps to make good employee faith.1.2 Explaining the role of quality control and quality assurance in inspection and assuranceprocesses in the organisations quality management. Novotel London Tower bridge hotel needs provide product or services at good qualitylevel in order to meet out the best result-oriented goals (Beckford, 2016). There are two methodto assure the quality of management which are quality control and quality assurance. In order tomeet out the best outcome.Quality control In this process, all elements can be review that are associated in production process ofNovotel London Tower bridge hotel for different products and services. The role of qualitycontrol is to ensure and reviewing the process of effective learning goals in an appropriatemanner. Quality control process helps to ensure effective project outcomes that meet the clientstandards.Quality control Quality control is a system of maintaining standards in manufactured products withtesting particular sample of output against specification. It is the process in which entities reviewquality of all factors which included in production. ISO 9000 defines part of the qualitymanagement to focus on fulfilment of requirements. For instance, elements such as control, jobmanagement, defined and well management processes, etc. (Quality control (QC), 2018). Qualitycontrol is the process which ensure the whole management quality level and check is there needsomething to improve quality or not. It is usually associated with the production process such asorganisational culture, motivation and team dynamics. Upper-class control inspection of qualityof product after process has been done in proper manner. This overall process must be ensure inservice industry in order to meet out the client expectations. Quality Assurance Quality assurance is data driven strategy to improve processes. It comprisesadministrative and procedural activities which implemented in a quality system to fulfilrequirement and goal for particular products.This is the another process or to ensure the qualityand make sure to avoid defects and issue within the process of making services of products. This
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