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Role of Quality Management Approaches in Business

   

Added on  2021-01-01

11 Pages3109 Words59 Views
QUALITY MANAGEMENT INBUSINESS

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Quality from the perspective of business and services ........................................................11.2 Role of control mechanism and assurance in quality management .....................................21.3 Quality Management Approaches ........................................................................................21.4 Similarities with differences about the mentioned approaches.............................................3TASKS 2 AND 3.............................................................................................................................4TASK 4............................................................................................................................................44.1 Role of self – assessment .....................................................................................................44.2 Communication and record keeping in organizations...........................................................54.3 Stages for staff consultation..................................................................................................64.4 Recommendations.................................................................................................................6CONCLUSION................................................................................................................................7REFERENCES ...............................................................................................................................8

INTRODUCTIONQuality Management is a continuous procedure to increase the business reliability andperformancefor providing improved services and products. It is aimed at the improvements toattain customers' satisfaction. It is group of techniques and approaches that has been used toidentify the problem-areas to improve the quality. For this, a strategic implementation can beused by applying few integrated approaches. This assignment will evaluate the operationalactivities in the hospitality sector. Additionally, it lays emphasis on the overall contribution byadopting different processes, their measurement scales, use of marketing tools etc. Along withthis, satisfaction in terms of employees, personnel and customers will also be discussed tounderstand the necessity.This is one of the important aspects of quality management. Lastly, itwill describe about the effectiveness of traditional approaches when applied with any newsystem with respect to existing systems. It will support in bringing changes to improve servicesquality efficiently.TASK 11.1 Quality from the perspective of business and services The business and service provisions aim at delivering services to their customers so thatthey are satisfied with the products and services and are convinced to pay the demanded price forit. The quality in relation to the service provisions and business is defined as the characteristicfeatures of the products which can meet the expectations of consumers as well as serviceproviders and can pursue customers to pay for it. It can also be defined as the extent up to whichit can meet the desired and predefined specifications and needs of the business target audience(Goetsch and Davis, 2014). These definitionsdemonstrate the significance of the qualitymanagement from profit perspective in business. Apart from bringing customer satisfaction thequality is also defined as the extent of operational efficiency which makes the business activitiescost efficient. The nature of quality in business can be considered as the perceptual, subjective orconditional depending upon the service and consumer profile. For instance with Novotel LondonCity South its consumers expect that the food beverages, conference rooms and lounge servicesare comfortable, healthy and safe as well as attractive. Thus, the services of organisation can beconsidered as qualitative if they meet all these expectations within framework of the operationalcost of Novotel. 1

1.2 Role of control mechanism and assurance in quality management The quality control and assurance are essential element in the quality managementprocess of the business. Quality control: The strategies used by Novotel to assure that all quality standards such ashygiene, safety, appearance and performance are meet in the services and products delivered bythe organisation are known as the quality control procedures. The control strategies ensures thatall business activities are monitored and compared with the standard procedures so that if there isa difference then improvements can be made (Mitra, 2016). Quality control makes qualitymanagement effective and useful. Without these control mechanism Novotel hotel will not beable to analyse that its quality is not satisfactory. Quality assurance: The control mechanism monitors that quality standards are followed. On theother hand quality assurance procedures accomplish inspection of all services of the organisationand concludes that its quality of services are as per the needs of their target audience. Forinstance if quality assurance team will not confirm the products and if there will be any loopholethen it will create a negative impression in minds of consumers and this is not considered asbeneficial for the hotel. Thus, quality assurance team of Novotel assures that before deliveringservices to consumers the quality of product is verified. 1.3 Quality Management Approaches Kaizen Approach:It is a continuous approach to make small modifications to bring efficientimprovements. This approach can assist Novotel management to proactively make theiremployees' participate and contribute at each individual level and bring something in the name ofinnovation. Additionally, coordination and cooperation must be improved at this establishment tobring radical changes for attaining objectives by fulfilling the employees' engagement. Here, thetools like Pareto analysis and value stream mapping can help in observing the flow of services,products and working practices of Novotelworkforce. This will help Novotel's management tomaximize their resources efficiency and cost effectiveness.Total Quality Management: It is a structured approach to improve the quality factor in anorganization's services and goods. This can be used by Novotel to improve their employees'engagement by applying a systematic approach in their communication so that customers' focuscan be enhanced. Here, decision making plays imperative part in the continuous improvisations'2

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