Quality and Operation Management in East Anglian Air Ambulance

ANY MEDIUM SIZED COMPANY
MAX 200 EMPLOYEES AND MIN 500K
POUNDS REVENUE

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Presenting quality management...................................................................................................3
Describing Background of Company......................................................................................4
Understanding scope and purpose of operation management................................................5
Recommendation.........................................................................................................................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Operation management is known as process of production whereas quality
management is describes as process of providing quality services to the customer in order to
satisfied them. Along with this, both this are very necessary in business as it contribute
in overall growth of the firm (Tu, 2020). However, it helps the organization in planning,
monitoring the resources as well as evaluating the process of production. Furthermore, the
present report is based on East Air Ambulance it provide health care services to their
customer such as providing helicopter emergency medical services. Along with this, report
will discuss on the operation and quality management theory and practices.
MAIN BODY
Presenting quality management
Quality management can be describing as the act of looking after the different
activities as well as task within the company. Along with this, it also ensure products and
services are offered with great quality so that it customer needs and demands are satisfied.
Moreover, it helps in maintain the desired level of quality with the organization. it is
mainly consisting of 4 important components such as quality planning that is known as
process of identifying the standards of quality of project as well as decided how to
meet them (Semenovand Riaskov, 2019). The another component is improvement in
quality such as the process to improve the process so that it can give great outcomes.
In addition, to this, quality control helps in uphold a process of improving integrity and
reliability in order to accomplish the outcome. Moreover, quality assurances step is consist
of systematic plan and action that is required in order to improve the quality of a
particular product and services. As well as to meet the specific requirements ( Palaginand
et.al, 2017).
However, the aim of the quality and operation management is to ensure that
all stakeholder of company work together as team in order to enhance the organization
process. Along with this, production and services so that it can accomplish the long
term success and increase the customer satisfaction. In addition to this, both the
management follow the guidelines set by the organization as well as team so that
production and services are produce in a right standards. Moreover, the principle of