Recruitment and Induction of Employees

Running head: RECRUITMENT AND INDUCTION OF EMPLOYEES
RECRUITMENT AND INDUCTION OF EMPLOYEES
Name of the Student
Name of the University
Author note

1RECRUITMENT AND INDUCTION OF EMPLOYEES
Executive Summary
In this paper, the hiring process applied by the HR of Ocean Breeze Hotel is addressed for
different jobs. The jobs are Chef de Partie for room services, Room Service Attendant,
Restaurant Manager and Event Volunteer. The paper also mentions the job descriptions for
the job, the screening process of the applicants and finally the induction and the orientation
programs.

2RECRUITMENT AND INDUCTION OF EMPLOYEES
Table of Contents
Part A.........................................................................................................................................4
Answer 1: Job Description.....................................................................................................4
Chef de Partie.....................................................................................................................4
Room Service Attendant....................................................................................................5
Restaurant Manager...........................................................................................................5
Event Volunteer.................................................................................................................5
Answer 2: Advertisement.......................................................................................................6
Chef de Partie.....................................................................................................................6
Room Service Attendant....................................................................................................7
Restaurant Manager...........................................................................................................7
Event Volunteer.................................................................................................................8
Answer 3: Review of Applicants...........................................................................................9
Answer 4: Procedure for Interview........................................................................................9
Sample of Rejection Letter.................................................................................................9
Answer 5: Interview Questions..............................................................................................9
Chef de Partie.....................................................................................................................9
Room Service Attendant..................................................................................................10
Restaurant Manager.........................................................................................................10
Event Volunteer...............................................................................................................10
Answer 6: Interview Process................................................................................................10

3RECRUITMENT AND INDUCTION OF EMPLOYEES
Chef de Partie...................................................................................................................11
Room Service Attendant..................................................................................................11
Restaurant Manager.........................................................................................................11
Event Volunteer...............................................................................................................11
Answer 7: Selection of Candidate........................................................................................11
Chef de Partie...................................................................................................................11
Room Service Attendant..................................................................................................12
Restaurant Manager.........................................................................................................12
Event Volunteer...............................................................................................................12
Answer 8: Appointment.......................................................................................................12
Letter of Appointment......................................................................................................12
Answer 9: Documentation....................................................................................................13
Part B........................................................................................................................................14
Induction Programme...........................................................................................................14
Orientation Programme........................................................................................................15

4RECRUITMENT AND INDUCTION OF EMPLOYEES
Part A
There are many jobs that are there in the market, each job requires a different hiring
criteria as their job descriptions are different from each other. There are many steps to hire a
person that is suitable for the job; first, the applications are screened, secondly the screened
applicants are given a test, the tested candidates are then called for an interview, after the
interview, a background check is performed and then the candidate is hired.
Ocean Breeze Hotel is a place that is situated in the heart of Hasting Street in
Queensland, Australia. It has spacious apartments and rooms with different activities that can
be done by the guests like sitting on the beach, visiting the tourist spots and the national park,
golfing and surfing.
Answer 1: Job Description
Chef de Partie
The person must at least have an experience of 5 years and also have a positive
attitude that is easy for people to work with and have a good attitude towards the customers.
The job description for Chef de Partie of room service kitchen for the night shift as a full time
employee is as follows:
 Plan the menus and the items that will be required.
 Presentation of food
 Decide the potion size of the meal.
 Preparing food keeping in mind different cultures and the dietary
requirements.
 Maintain a good quality of the food that is prepared.

5RECRUITMENT AND INDUCTION OF EMPLOYEES
Room Service Attendant
The person that will be hired will be hired for a casual shift during the breakfast time,
which is for two days for the weekend. The attitude of the person must be favourable and
welcoming towards the customer. Minimum of 2 years of experience.
 Cleaning and maintain the room.
 Providing amenities in rooms and bathrooms.
 Changing the sheets and making the bed.
 Maintaining a hygienic environment.
 Assisting guests.
Restaurant Manager
Part time position for the breakfast shift for 20 hours a week. The manager must have
at least 1-1.5 years of experience and have an attitude that is hospitable towards the guests.
The job description is as follows:
 Keeping the accounts and the books.
 Managing the staff and their working shifts.
 Attending to the customers and their complaints.
 Supervision and management of the dining area facilities.
Event Volunteer
The person must be able to manage and handle the requirements that the guests ask
for and have a warm and friendly attitude. There is no experience required for this job. Work
is for 2 days in a week, Thursday and Friday for 10 hours. The job description is:
 Issuing event documents.
 Providing support to managers and coordinators.
 Managing the props and items.

6RECRUITMENT AND INDUCTION OF EMPLOYEES
 Managing with the entry and exits.
Answer 2: Advertisement
To inform the people about the vacancies in the job an advertisement has to be made
with all the details of the job and the contact information where the applicants can send their
applications. Sources that can be used to advertise are LinkedIn, Indeed and Newspapers. The
cost of advertisement in the newspaper will be $390 for 5x2 inches, LinkedIn it will be $5.67
per click. Indeed is a free website.
Chef de Partie
WE ARE HIRING
Ocean Breeze Hotel is looking for a Chef that can manage the room service department for
the night shift. The person must be able to cook multi-cuisine food, plan a menu, train the
staff under them and maintain the quality and excellence of food that is provided in Ocean
Breeze Hotel.
QUALIFICATION
The candidate must be a college graduate. Must have a diploma in the field of hospitability,
certificate 2 in kitchen operations, certificate 4 in commercial cooking and certificate 4 in
patisserie.
EXPERIENCE
We want a candidate that has a minimum of 5 years of experience, with strong
recommendations from previous employees.
SALARY

7RECRUITMENT AND INDUCTION OF EMPLOYEES
The salary given to the candidate in this job will be $56,000 per annum, with added
incentives and healthcare plans. The salary is not negotiable and will increase after a year of
working with us.
CONTACT
[e-mail]
[phone]
Room Service Attendant
WE ARE HIRING
Ocean Breeze Hotel is looking for a room service attendant for the morning shift. The shift
timing is casual for 2 days in a weekend. The candidate is required to maintain and clean the
room and provide room service to the guests.
QUALIFICATION
Must be a high school graduate with certificate 2 and 3 in hospitability.
EXPERIENCE
We want a candidate that has a minimum of 2 years of experience.
SALARY
The salary will be $23 per hour. The job can be made permanent if and when a vacancy
arrives in lieu of the work done by the employee during the casual shift timing.
CONTACT
[e-mail]
[phone]

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Restaurant Manager
WE ARE HIRING
Ocean Breeze Hotel is looking for a restaurant manager for the morning shift. Part time job
with 20 hours a week. The candidate is expected to manage the restaurant and the staff. To
greet and solve the issues that are faced by the customers.
QUALIFICATION
Must be a college graduate with diploma and advanced diploma in hospitability.
EXPERIENCE
Must have 1-1.5 years of experience.
SALARY
Salary will be $40 per hour.
CONTACT
[e-mail]
[phone]
Event Volunteer
WE ARE HIRING
Ocean Breeze Hotel is looking for an event volunteer for 10 hours on Thursday and Friday.
QUALIFICATION
College graduate is required.
EXPERIENCE
No experience is required.

9RECRUITMENT AND INDUCTION OF EMPLOYEES
SALARY
The salary will be $15 per hour and is not negotiable under any circumstance.
CONTACT
[e-mail]
[phone]
Answer 3: Review of Applicants
The applicants will be thoroughly screened by taking their educational qualifications,
experience and recommendations from their previous employees. The people with the most
experience and qualifications and excellent recommendations will be asked to come for the
interview process. The recommendations for the employees from their previous employees
will be given a slighty more weightage as it will show an accurate representation of the
employee and his working style.
Answer 4: Procedure for Interview
The shortlisted applicants will be sent an email and phone call to inform them about
the interview details like place and time. The interview panel for each of the four positions
will be different and the candidates will be provided with refreshments during the interview.
The candidates that are not shortlisted will be sent an email stating that they are rejected.
Sample of Rejection Letter
Dear Candidate
We are apologetic to inform you that you have not been selected for the interview
round. There were many positive points in your resume; however, you did not meet the
criteria that we required for the job.
Thanking You,

10RECRUITMENT AND INDUCTION OF EMPLOYEES
HR Department
Ocean Breeze Hotel
[e-mail]
[phone].
Answer 5: Interview Questions
Chef de Partie
 Why do you want to work with us?
 What are your strengths and weakness?
 Tell us something about yourself, where and how were you trained.
 Why should we hire you?
 A challenge that you have faced while on the job and how you overcame it.
 Where did you previously work, what was the tenure and why did you leave
the job?
Room Service Attendant
 Why do you want to work with us?
 What are your strengths and weakness?
 Why should we hire you?
 What are your skills that can be useful on the job?
Restaurant Manager
 What are your strengths and weakness?
 Why should we hire you?
 What is your management style?
 Are you a team person?

11RECRUITMENT AND INDUCTION OF EMPLOYEES
Event Volunteer
 Why do you want to work with us?
 What are your strengths and weakness?
 What are your life goals?
 Tell us something about yourself.
 Why should we hire you?
 What is the salary you are expecting?
 Why do you think that we should pay you?
Answer 6: Interview Process
The panel members for all the positions will be different. There are different criteria
for selecting the candidate that is suitable for the job and meets all the requirements of the
hotel. The panel members will have expertise in that area and know the skills that will be
required by the candidate.
Chef de Partie
The Head Chef, Sous Chef and the Manager will be in the panel alongside the HR.
They will be given the resumes of the candidates and the marking scheme for the questions
and what the weightage of each question is, along with the questions a test will be conducted
where their time management, culinary expertise and presentation will be judged.
Room Service Attendant
The Assistant Manager, Room Service Manager and the Head of the Room Service
Department will be in the panel with the HRR. The weightage and the questions to be asked
will be given to them; the candidate will be evaluated based on their body language and
attitude during the interview.

12RECRUITMENT AND INDUCTION OF EMPLOYEES
Restaurant Manager
The Manager, the Permanent Restaurant Manager and the Head Chef will be there in
the panel along with the HR. The candidates along with the questions will also be given a
case study to test their managerial skills.
Event Volunteer
The Event Manager, Coordinate and the HR will be there in the panel. The answers
that candidates give will be evaluated on their honesty and excitement for the job. Their body
language will be assessed during the interview.
Answer 7: Selection of Candidate
Chef de Partie
The panel will judge the candidates after the interview on the answers of the questions
and the way they complete the tasks. If neither candidate meets the required candidate then
the other candidates will be again considered for the job and a much thorough process will be
used to scan the applicants.
Room Service Attendant
The panel will choose the candidates based on the answers that the candidates give
their educational qualifications and their experience of the job. The recommendations will
also be considered while selecting the candidate. If neither are selected than, the process will
have to be repeated again with the candidates that were rejected earlier.
Restaurant Manager
The manner in which they solve the case study and their answers will be criteria of
measuring their value for the hotel. The candidates will be screened thoroughly and if the
selected do not match the requirements then the ones that were kept as backup will be
selected.

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Event Volunteer
Their willingness to work as a volunteer and their responses will be the choosing
criteria and after the process of selection if the candidates do not meet the requirements the
backup people will be chosen.
Answer 8: Appointment
After the candidate is selected, they will be given an induction and orientation of the
job, the company and the workings of the company. The cost of training the employee and
their returns must be evaluated when selecting a candidate. The letter of appointment will be
sent the candidates on their mail and residential address.
Letter of Appointment
Dear Candidate,
We are pleased to inform you that you have been selected for the position of the Chef
de Partie for the room service department during the night shift and you can join us from
Monday for induction and orientation and can start the work from Tuesday. You are expected
to report at 9:30 pm on the first day.
The job description and the documents required are all attached in a file below. You
will be given a pay of $56,000 per annum with healthcare plans. Extra remunerations and
leaves will be provided based on the work. For the first three months, you will be in the
probation period after which the job will become permanent.
For further questions and queries you can contact us on [e-mail]
or call us on [phone].
We would wait for your confirmation of the same. We are looking forward to working
with you.

14RECRUITMENT AND INDUCTION OF EMPLOYEES
Note: The Company reserves the rights to terminate your employment at any time during the
probation period depending on the attendance and performance level.
Regards
HR Department
Ocean View Hotel
[e-mail]
[phone].
Answer 9: Documentation
Documents required for joining of the employee:
 Job Offer Letter
 Personal Charter Assessment
 CV
 Mark sheets, Degree and Diplomas
 Health Certificate
 Letter of Recommendation from Previous Employees
 Nominee Details
 Bank Details
 Residential Proof
These documents are required for legal purpose and to have a background check of the
candidate. Having a background check of the candidates is important as it provides
authenticity and credibility to the employee. These documents verify the employee and serve
as a legal foundation for both the employee and the employer.

15RECRUITMENT AND INDUCTION OF EMPLOYEES
Part B
Induction Programme
The process of induction is important in a company as it familiarises the employees
with the working of the company, the rules and regulations and their colleagues. The
induction programme is a systematic activity to reach its goal. It specifies all the
requirements needed for the job, it reduces employee turnover, as the people get accustomed
to the workspace within days of joining.
The induction training should be simple and easy for the new employees to
understand and follow. The employees must be made familiarised with the culture of the
work place and have sessions with the HR, Manager to know about the hierarchy of the
system and to get to know who is who in the working place. It increase the efficiency of the
employees as they are acquainted with everything from the first day itself. The induction
programme should be structured in an effective manner so that there is no repetition and there
is proper utilisation of time
The people hired must have sessions with their supervisors and heads to know what
the expectations from them are. They must be allowed to shadow the head for a day in order
to exactly know what the job role and description is. This will allow the employees feel like a
part of the organisation from the first day. There must be enough time for the employees to
ask questions and clear their doubts to gain proper knowledge about the work, work place,
working environment and their colleagues. The process of shadowing must not be ended in a
day’s time, yet should continue for 2 days or more depending on the nature of the job.
Orientation Programme
Orientation programme is making an employee familiar with the company, his job
role, working environment and the process of documentation and signing of contracts. An

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orientation programme is needed by the companies to make the employees familiar with the
whereabouts of the company, the company culture, the place where the work is done and
what the work is actually. In the orientation programme, the employees are made aware about
the salaries, incentives and the remunerations that they will receive during the job.
Having a detailed orientation of the employees helps in reducing the negative
feedback reduced by the guests. The employees are accustomed to the workings and know
how to deal with the guests and to cater to their needs in all ways possible. The signing of the
documents legalises the employees working in the company and also binds the employer and
employee in a legal document that can reduce the employee turnover and can act as a
document during any miss happenings.