TABLE OF CONTENTS INTRODUCTION..........................................................................................................................3 LO 1.................................................................................................................................................3 P1 Aims and objectives..........................................................................................................3 P 2 Plan which is covers project management, cost, scope, time, risk and resources needs in research:..................................................................................................................................5 P 3 Work breakdown structure and Gantt chart for giving time frame and providing the stages for completion........................................................................................................................6 LO 2.................................................................................................................................................9 P 4 Research by applying qualitative and quantitative research methods for meeting with aim and objective of the project....................................................................................................9 P5 Data analysis..................................................................................................................11 LO 3..............................................................................................................................................20 P 6 Recommendation and conclusion of the result.............................................................20 LO 4...............................................................................................................................................28 P 7 Reflation on value undertaking the research to meets stared objective and own learning and performance...................................................................................................................28 CONCLUSION.............................................................................................................................29 REFERENCES..............................................................................................................................30 APPENDIX....................................................................................................................................31 Questionnaire........................................................................................................................31 Log book...............................................................................................................................33 2
INTRODUCTION Recruitment and selection is the process of searching and hiring the best candidates to fill the vacant post in the organisation. This project will consider about the necessity of improvement of training and recruitment strategies in Nestle company to meet international requirements. A detail research will be provided in this study. Study will also show the WBS and Gantt chart to easy interpretation of the result. LO 1 P1 Aims and objectives Background Employees are the essential part of every organisation and the company's success as well as failure totally depends on them(Sarker, 2018). Managing multinational human resources refers to the process procedure for employing, developing as well as satisfying the employees in multinational companies. The global entity includes many nationalities, cultures as well as come from different backgrounds and work together in the same corporate culture. So, in order to meet the global requirements, the international companies need to manage the human resources effectively and efficiently by modifying the recruitment process because it helps to determine the win-win employees as well as organisation because the wrong recruitment of the employees can cause losses to the company. So the company need to use the internal and external of recruitment for enlisting like direct individuals and giving advertisements in newspapers, journals as wells as electronic recruiting. Secondly, after recruiting the company need to improve the selection process in which the purpose is to select the most appropriate candidates on order to meet the needs and requirements at the global level(Rees and Smith eds., 2017). The global company need to use proper selection methods like interview with superior administrator from various companies and the employees must make sure about screening procedure like psychometric tests, medical tests regarding the potential employees as per the global mind-set. After that the company should conduct proper training for the employees like on the job and off the job training as well as by organising the training programmes to improve the skills, knowledge and experience of the current employees and the new selected employees in the best way in order to meet the global requirements effectively and efficiently. 3
Aim “To evaluate ways through which multinational companies can improve recruitment, selection and training of their workers to meet international requirements: A study on Nestle” Objectives To describe benefits of globalisation for multinational companies. To analyses existing recruitment, selection , training practices of Nestle To evaluate relationship between effective recruitment, selection, training practices and business performance in international market Research Questions 11How globalization is important for the international companies? 11What are the present methods for recruitment, selection and training of Nestle. Evaluate? 11How recruitment, selection and training method are related with business performance in the global market? Literature Review According toRees and Smith eds., (2017),The global entity includes many nationalities, cultures as well as come from different backgrounds and work together in the same corporate culture. So, in order to meet the global requirements, the international companies need to manage the human resources effectively and efficiently by modifying the recruitment process because it helps to determine the win-win employees as well as organisation because the wrong recruitment of the employees can cause losses to the company. So the company need to use the internal and externalofrecruitmentforenlistinglikedirectindividualsandgivingadvertisementsin newspapers, journals as wells as electronic recruiting. Secondly, after recruiting the company need to improve the selection process in which the purpose is to select the most appropriate candidates on order to meet the needs and requirements at the global level. As per the view ofSarker, (2018)Recruitment and selection is very important and effective part of organization in order to hire the best candidate. This help to analysis skills and ability of candidate before selecting those in organization for performing task and for achieving goals or objectives. This will help to hire potential workforce for performing valuable work in organization. In this process, manager deals with candidate face to face and understand their needs or expectation in advance. This is highly effective screening the best candidate in organization. 4
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P 2 Plan which is covers project management, cost, scope, time, risk and resources needs in research: Project management is the path to manage the activity performing for the research. It includes the planning, organising and implementing the resources of the firm in order to completion of particular task or event. The primary concerns of project management are the budget, time, quality and scope. Cost: Cost means the amount that will incurs in conduction of the research(Sarker, 2018). For performing research on the factor that consider by the Nestle following will be the cost which will be bear for accomplishment of such research: Cost bear by the researcher: Printing cost300 pounds Software cost500 pounds Data collection cost350 pounds Cost bear by the Nestle: Testing cost1000 pounds Marketing cost1500 pounds Implementation cost2000 pounds Scope: By conducting such research, the scholar has an opportunity to learn about the Human resources management practises and as where the Nestle company also get information about new HRM practise and adapting such practises. Communication: 5
For the research the Scholar will use the physical communication for communicating the results. In physical communication system the researcher will used to meeting personally and establishing calls to gain and provide the information. Whereas the Nestle will use social media platform and using mail to communicates with other about the research. Time: For conducting the research on Nestle that they should improve the training and recruitment strategies or not for the employees, the researcher needs 7 weeks to completes the research and provides the effective result(Rozario, Venkatraman and Abbas, 2019).While the Nestle firm needs 3 months to test and implement those result of the research. Quality: For the research the researcher needs to use the reliable data. The researcher selects the qualitative method of data collection and through using this scholar collects the information on which one can trust. For Nestle the quality was based on the practices adapted buy the firm, which ensuring that it provide the benefits to the company. Risk: While performing the research, the researcher bears risk regarding collection of wrong data can destroy the research and wrong information collected by the firm has a financial as well as human risk to the firm(Rozario, Venkatraman and Abbas, 2019). If the firm adapt wrong practise then it will be taken as huge financial and human loss. Resources: Many resource needs for performing the research. The things that will be used by the researcher is software manpower, papers, computer, internet and so on. Whereas the Nestle company also needs resources to test and implements such research i.e. human resources, capital and technology. P 3 Work breakdown structure and Gantt chart for giving time frame and providing the stages for completion Work breakdown structure: The work breakdown structure is the process or method to break the tough and complex task into the small tasks, so it can be easy to perform such activity. It is a hierarchical 6
decomposition of total activity of work that will be carried out by the project manager to completing the research and achieve the goal and objective of the research(Sarma, 2017).WBS provides the framework of detailed cost estimation and control with direction of schedule control and development. It facilitates the foundation of the project management task, considering planning, efforts and cost estimation. Ganttchart: Gantt chart is the type of bar chart which illustrating the project time schedule(Coller, Cordero and Echavarren, 2018).In which the width of the chart shows the time duration. It facilitates the estimation of start and termination elements dates of the project. It is creates initially using an early start time approach, where each specific task is scheduled. It is also known as a visual presentation of task in which the activities are step down and shows on chart which makes it easy to understand and interpret. 7
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Week 1Week 2Week 3Week 4Week 5Week 6Week 7 Selection oftopic for research Framing aimand objectives Gathering data Selection of research methodolo gy Questionn aire preparatio n Data Analyses Drawing conclusion Edition andfinal submissio nof research 8
project LO 2 P 4 Research by applying qualitative and quantitative research methods for meeting with aim and objective of the project Research Methodology is the particular process or techniques which is used to determine, selects and evaluates the data collected about the subject. Research Methods: Therearemajorlytwotypesofresearchmethodswhichincludesqualitativeand quantitative methods of research. Qualitative method can be referred as primarily exploratory research, this method includes use of several aspects which consist of focus groups, individual interviews and observations. This is a much better method of research as it involves use of actual facts and figures. Quantitative method of research can be determined as a research method which emphasize objective measurements which are collected through polls, questionnaire and surveys. In the present research, researcher has used qualitative method of research which helps in analysing actual facts and figures and preventing creation of hypothesis. Research Philosophy: It deals with the nature, development and source of knowledge (Kumar, 2019). There are two types of research philosophy in which the first is Positivism, it is the theory which stating that certain knowledge is based on the natural variables, properties and relations. It assumed its distinctive features in the work of Comte. Second is Interpretivism, it refers to an approach of socialscience.Thisresearchassumesthatassesstorealityisonlythroughthesocial construction. This philosophy is focused on the qualitative and quantitative evaluation of(Holm and Haahr, 2018).In this research the scholar will apply the Interpretivism research philosophy because it provides the depth study on the organisational issues and ethics. Data is such studies tend to be honest so it associates with the high level of validity. ResearchApproaches: Research approach is the procedure which consist from the stages of broad assumptions to provide detailed methods of collection of data, interpenetration and evaluation of such data. 9
The research approaches can be separate into three parts which are Deductive, inductive and Abductive research approach. Deductive approach concern with developing a hypothesis on based on the present theory and plan a research strategy to test the(Wagaman, Obejero and Gregory,2018).Whereastheinductiveapproachinvolvesthepatternofresearchfor development and observation of theories. Abductive research approach is set to addressing the weaknesses with inductive and deductive approach. In this study the researcher will apply the inductive research approach because in this approach there is no shortage of time and it facilitates fuels to the exploration to the test if the result is right or wrong. ResearchDesign: Research Design is the set of procedure which is use in collection andevaluation of particular problem. It is the framework that created to identify the answers to the research questions. The design of study describes the type of study i.e. descriptive or experimental research design(Mohajan, 2018). Experimental research design is used to maintain the relationship between cause and effects of the situation. It is the casual study in which effect of independent variable on depended variable is observed. Descriptive research is a statement of affairs which shows the control over the variables. It has aimed to highlights the current issues via process of data collection. In this study the scholar will apply the descriptive research approach because it consumes less time in comparison to quantitative experiments. It facilitates the opportunities to integrates the qualitative and quantitative methods of data collection. Datacollection: Data collection is the process in which information is collected from the relevant sources and identify the answers of the research problem and evaluates the outcome and test the hypothesis(Briggs and Coleman, 2019). It has two method, primary data collection and secondary data collection. Primary data includes the qualitative and quantitative data collection methods, in which quantitative method is based on the mathematical calculations whereas qualitative is closely associates sound feelings and other non-quantifiable elements. Secondary data collection method is type of data that already published in newspapers, books, online, etc. 10
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In the current study scholar will apply both primary and secondary data collection sources. Book, journals will be sued as secondary source and questionnaire will be sued as primary source. Sampling: There are two types of Sampling methods one is probability and second is non- probability. Probability sampling there is non-zero chance of participating the population in the study. It includes the random sampling(Litosseliti, 2018). Whereas in non-probability only few number of population has chance to participates in the research. In this study researcher will apply the random sampling method of probability sampling because it increases the accuracy of sampling and gives high level of reliability in finding the research. Researcher will take 35 managers as a random sample of Nestle. DataAnalysis: There are two methods used for data analysis which are qualitative data analysis and quantitative data analysis which considers the thematic and SPSS method(Kumar, 2019) . Thematic method is used for doing qualitative analysis and SPSS is used for doing quantitative analysis of the data. In this research the scholar will apply the Thematic method for qualitative data analysis. It is used because it will help the Nestle firm to think out about the improvements in recruitments and training of their employees and collects the enough knowledge need for the research. ETHICALCONSIDERATION: Ethical consideration can be defined as one of the most important part of the research. Researcher should keep in mind while performing the research that the participants of the research should not be subjected to harm in any way and should respect their dignity. It ensures that the data that taken in the research is in anonymity and confidentiality (Kumar, R., 2019). It ensures that maintenance of high level of objectivity in evaluation throughout the research. P5 Data analysis Theme 1: Working length in Nestle ParticularsRespondents% of Respondents 11
Less than 1 year25.71% Between 2-3 year411.42% Between 3-5 year2571.42% More than 5 year411.42% Less than 1 yearBetween 2-3 yearBetween 3-5 yearMore than 5 year 0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 5.71% 11.42% 71.42% 11.42% Series1 Interpretation: From the above detail it is found that 71.42% participants are working in Nestle between 3-5 years. Whereas 11.42% answers are in the firm from 2-3 years and more than 5 years. Hence it can be interpreted that people are working in organization since longer duration, and they have good knowledge about company's practices. Theme 2: Method used byNestle to fill the vacant post ParticularsRespondents% of Respondents Job rotation2571.42% Promotion411.42% Recruitment agency411.42% other25.71% 12
71.42% 11.42% 11.42% 5.71% Job rotation Promotion Recruitment agency other Interpretation: From the above table it is found that 71.42% of the candidates are hired through job rotation and 11.42% from promotion as well as from recruitment agency and 5.71% from others. Hence it can be interpreted that the organization uses job rotation for hiring or to fill the vacant jobs and the reason for implementing this method in order to decrease the repetitiveness included in the business as well as to motivate the employees to work in every stage and at different levels. Theme 3: Job rotation an effective way to meet global needs ParticularsRespondents% of Respondents To great extent617.14% To some extent2777.14% No25.71% 13
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To great extent To some extent No 00.10.20.30.40.50.60.70.80.9 17.14% 77.14% 5.71% Series1 Interpretation: From the above table it is found that 77.14% of the candidates working in Nestle have said that to some extent the job rotation is the effective method to meet international requirements and only 17.14% to great extent and 5.71% were not satisfied with this method. Hence, it can be interpreted that the job rotation is not recognized as the best way to met the global needs to the great extent because it does not give the chance to other employees outside the organization at the same time it wastes the time and effort of the current employee. Theme:4 Best recruitment practice to meet international standards ParticularsRespondents% of Respondents Recruitment agencies2777.14% Job boards514.28% Campus interviews38.57% 14
Recruitment agenciesJob boardsCampus interviews 0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 0.9 77.14% 14.28% 8.57% Series1 Interpretation: From the above table it is found that 77.14% candidates says that recruitment agencies is the best recruitment practise. Whereas 14.28% candidates says that job boards is better and only 8.57% says that campus interviews is the best recruitment method. Hence, it is interpreted that recruitment agency is the best recruitment method to meet the international requirements because recruitment is the growing market and have agencies that competes for every industry that also includes that recruits skilled candidates at large number Theme:5 Training practice apply by Nestle ParticularsRespondents% of Respondents On the job training38.57% Off the job training2982.85% Other38.57% 15
8.57% 82.85% 8.57% On the job training Off the job training Other Interpretation: From the above table it is found that nestle applies off the job training as training practise of around 82.85% and 8.57% used as on the job training and others as the training method. Hence, it is interpreted that the company is using off the job training as the most used training method because it minimizes errors. Theme:6 Off the job training is suitable for business ParticularsRespondents% of Respondents Strongly agree38.57% Agree25.71% Disagree2982.85% Strongly disagree12.85% 16
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Strongly agree Agree Disagree Strongly disagree 00.10.20.30.40.50.60.70.80.9 8.57% 5.71% 82.85% 2.85% Series1 Interpretation: From the above table it is found that 82.85% of the employees disagree with off the job training method and 8.57% strongly agree as well as 5.71% agree with the method and 2.57% strongly disagree with this method. Hence, it is interpreted that majority of the employees of around 82.85% disagrees that Off the job training practise are not suitable for the enterprise to meet the international requirements. Because it is more expensive compared to on the job training , as the cost is very high for the accommodations, transportations as well as for expert fees and also it is less effective. Theme:7 Best training method ParticularsRespondents% of Respondents On the job38.57% Off the job38.57% both2982.85% 17
On the jobOff the jobboth 0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 0.9 8.57%8.57% 82.85% Series1 Interpretation: From the above table it is found that in order to meet the multinational needs Nestle using both on the job as well as off the job training method of around 82.85% and separately these both methods are used at 8.57%. Hence it is interpreted that in order to meet the international needs both are used equally and these both methods are equally and essentially best training methods for NESTLE to make the employees effective and efficient to achieve the objectives at the global level. On the job training method is the best selection method as it is economical and no trainees or experts are needed in this method from outside and it saves time as well as cost for the company. Theme:8 Selection process applied by concern to get the correct person ParticularsRespondents% of Respondents Interview2982.85% Psychometric test38.57% Preliminary interview25.71% Selection interview(Kumar,R., 2019) 12.85% 18
82.85% 8.57% 5.71% 2.85% Interview Psychometric test Preliminary interview Selection interview Interpretation:- From the above study it is found that in order to select the appropriate employee the business is using selection process as interview method is used by the employers at 82.85% and psychometric test is used at 8.57% whereas preliminary method is used at 5.71% at the same time only 2.85% of the employers are using selection interview. Hence, it is interpreted that the the company is using the interview method as the highly used from selection process for selecting the appropriate employee. Theme:9 Interview selection process can help Nestle to meet global standards ParticularsRespondents% of Respondents Strongly agree3085.71% Agree38.57% Disagree12.85% Strongly disagree12.85% 19
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Strongly agreeAgreeDisagreeStrongly disagree 0 0.1 0.2 0.3 0.4 0.5 0.6 0.7 0.8 0.985.71% 8.57% 2.85%2.85% Series1 Interpretation:- From the above table it is found that 85.71% of the people strongly agree that interview is the best method of selection process in order to meet international requirements and 8.57% agree with this method. Whereas only 1% of the people disagree with interview method. Hence, it is interpreted that interview is the best method that can assist Nestle in order to meet the international needs and requirements as interview method provides more information in more depth and interviewer will be able to overcome the opposition in respect to the respondents. It also provides greater flexibility because in this there is a chance for restructuring the questions specially for unstructured interviews. LO 3 P 6 Recommendation and conclusion of the result Summary It is found that company has to improve its recruitment practices so that enterprise can get the most deserving person in business. Right training practices help the firm in raising capabilities of individual which always help the firm in performing well as per industry standards. Correct selection process supports in hiring most deserving person who can perform well and entity can meet international standards. Recommendation 20
As per this study Nestle gives only off the job training which is not very effective for meeting the international requirements. The company should provide the combination of the off the job and on the job training which leads to increase the affectivity of the human resource of the company and increaser the productivity of the firm. Nestle should focus on the internal and external both recruitment sources to get the right person in business. Communication of research outcomes 21
22
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LO 4 P 7 Reflation on value undertaking the research to meets stared objective and own learning and performance As a project manager of Nestle I have learnt about various Human resources practices andgatherknowledgeabouthowmultinationalorganisationwillrecruitsandtraintheir employees. This will help me to perform better in other projects like this and now I can suggest the better ways to improves the human resources management practices and effective recruitment and training programs to the organisations. This research helps me out to making an effective communicational skills. While performing this task I needs to communicates with clients and otherresearcherstogatherandcollectstheinformation.Ithelpsmetoimprovemy communicational skills. As a manager I have learnt that how to control over the cost of the project. It is the most important skill of any researcher to save and cut down and performing low cost incur research. I 28
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have find so many techniques to reduce the cost. This projects helps me as a good lesson and by this learnings I will successfully achieve the objective of research. In conducting this research, I came to know that I am lacking in several aspects which includes multitasking and problem solving which I need to overcome by undertaking several activities regarding the same. I will attend conferences regardingmultitasking which will help me to improve my this skill. CONCLUSION Above study can be summarised as recruitment, selection, training are most essential practices of HR./ Effective recruitment help the firm in raising business performance that help company in performing well in international market. By analysing data it can be concluded that companies have to improve their training and selection methods to get the best result. 29
REFERENCES Books and Journals Kumar, R., 2019.Research methodology: A step-by-step guide for beginners. Sage Publications Limited. Litosseliti, L. ed., 2018.Research methods in linguistics. Bloomsbury Publishing. Briggs, A. and Coleman, M., 2019. Research Methodology in Educational Leadership and Management. InOxford Research Encyclopedia of Education. Mohajan,H.K.,2018.Qualitativeresearchmethodologyinsocialsciencesandrelated subjects.Journal of Economic Development, Environment and People,7(1), pp.23-48. Wagaman, M.A., Obejero, R.C. and Gregory, J.S., 2018. Countering the Norm,(Re) authoring Our Lives: The Promise Counterstorytelling Holds as a Research Methodology With LGBTQYouthandBeyond.InternationalJournalofQualitativeMethods,17(1), p.1609406918800646. Holm,A.B.andHaahr,L.,2018.E-recruitmentandSelection.Ine-HRM(pp.172-195). Routledge. Coller, X., Cordero, G. and Echavarren, J.M., 2018. Recruitment and selection. InPolitical Power in Spain(pp. 83-102). Palgrave Macmillan, Cham. Sarma, J., 2017. Recruitment And Selection In Assam Carbon Products Limited.Deliberative Research,35(1), pp.27-32. Rozario, S.D., Venkatraman, S. and Abbas, A., 2019. Challenges in Recruitment and Selection Process: An Empirical Study.Challenges,10(2), p.35. Sarker,S.,2018.EvaluationofRecruitmentandSelectionProcessofCitibankNA, Dhaka(Doctoral dissertation, Daffodil International University). 30
APPENDIX Questionnaire Name Age Gender Since how long you are working in Nestle? Less than 1 year Between 2-3 year Between3-5 year More than 5 year How Nestle fill the vacant post or hire candidates? Job rotation Promotion Recruitment agencies Other To what extentjob rotation is effective way to get right candidate and meet international standards? To great extent To some extent No What is the best recruitment practice that may help Nestle in meeting international standards? Recruitment agencies Job boards Campus interviews What training practice apply by Nestle? On the job training Off the job training Other Do you agree that off the job training is suitable for business? Strongly agree Agree 31
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Disagree Strongly disagree What is the best training method that may help Nestle in meting international standards? On the job Off the Job Both What selection process implement by business to get the right person? Interview Psychometric test preliminary interviewer selection interview Do you think Interview selection process can help Nestle in meeting international standards? Strongly agree Agree Disagree Strongly disagree Log book Any risks and / or issues identified? 32
Did you identify risks/issues with a lack of skillsrequired forundertaking research tasks? Did you identify any additional risks/issues thathaveanimpactontheproject management plan? Yes I felt that I was facing problem in handling severaltasksatthesametimewhichis multitasking skills. Ifacedmajorissueinraisingfundsfor conducting this research. Problems encountered What barriers did you face? How did you overcome them? IfeltthatIwasunabletosolveproblems effectively. In order to overcome this issue I will attend several conferences regarding this. New Ideas and change of project directionI determined that the change which can take place while doing this project was usage of technologyratherthanbeingfocusedon traditional methods of research. What Have I learnt about myself this week? How did I feel when I had to deal with tasks/problems? Did I find it useful to complete the tasks? How well have I performed? What did I contribute? What can I improve on next week? Howmightthislearningapplyinthe In starting stage I was quite nervous. Yes I performed good and gained knowledge for the techniques used in research. I determined it by obtaining feedbacks from friends and team members. 33
future?I will be able to make projects more easily in my coming future. Tasks planned for next week Which tasks are priority? Haveyousetasidesufficienttimefor completion? My seminars and conferences for overcoming the problem of multitasking. Yes Project plan status to date (on, ahead, behind) Supervisor comments to address Signature of the Supervisor and date: 1.What was the Project supposed to accomplish? 2.Did the project succeed in its aims/ how do you know? Specifically, please outline any evaluation and assessment undertaken. yes 3.What things do you think worked well and why? Evaluate all aspects of the project (e.ginitialinception,projectactivitiesandprojectoutcomes)fromarangeof perspectives. There were several aspects like questionnaire filling, cost determination worked well because I find these tasks interesting to do. 4.What problems emerged during the project and how were they tackled? Was there timely identification of issues and resolution during the project process? I faced problem in handling several tasks. 34
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5.What did you learn from undertaking the project? I learned the methods of creating research. 6.How would you rate your performance as a management consultant leading the project? I will rate it 8 out of 10. 7.What strengths and weakness of your performance did you identify? In conducting this research, I came to know that I am lacking in several aspects which includesmultitaskingandproblemsolvingwhichIneedtoovercomebyundertaking several activities regarding the same. I will attend conferences regardingmultitasking which will help me to improve my this skill. 8.How will this inform and support your continuous professional development? I will develop my professional skills through determining several aspects where I lacked behind. 35