Human Resource Development and Training

This assignment focuses on Human Resource Development (HRD) and the importance of assessing individual developmental needs within teams. It outlines various evaluation methods used to determine training requirements, emphasizing the need for regular training sessions to enhance employee skills and achieve organizational goals.

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TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1.................................................................................................................................................3
1.2.................................................................................................................................................4
1.3 and 1.4....................................................................................................................................4
TASK 2............................................................................................................................................6
2.1.................................................................................................................................................6
2.2.................................................................................................................................................6
2.3 and 2.4....................................................................................................................................7
TASK 3............................................................................................................................................8
3.1.................................................................................................................................................8
3.2.................................................................................................................................................9
3.3.................................................................................................................................................9
TASK 4..........................................................................................................................................10
4.1...............................................................................................................................................10
4.2...............................................................................................................................................10
4.3...............................................................................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Human Resource department is an integral part of each and every organization,
irrespective of their nature of work. It is especially in case of retail establishments with random
hiring of individuals on continual basis. The procedures of recruitment and selection (R&S)
should however showcase an unbiased measure for deputing right candidates at right job
positions (Armstrong, 2010). The below report is based on a similar conceptualization of R&S
processes with some leading parts to conduct a step wise study. The current study has focused
upon measuring the R&S procedures of ASDA which is a British supermarket retailer since last
67 years. It is recently running over 625 locations with that of 1, 80, 000 employees at present.
They are presently in need of hiring more number of sales personnel’s to handle their extended
arenas of business. As a result to which, they are hereby planning the R&S techniques for
designating responsible individuals with greater skills and knowledge.
TASK 1
1.1
This is specifically in regard to stipulate the requisite documentations while arranging the
session of R&S to hire 10 more customer service assistant (CSA) in ASDA. In a similar context
to which, two leading documents are being configured to appoint right candidates at right
position. These documents are job description and person specification with their district set of
nature (Bush and Middlewood, 2013). Job description outlines the nature of occupation in order
to define its roles and responsibilities that are required to be carried out by the deputed individual
in that particular job profile. However, the person specification tends to specify the requisite
educational qualification of the applicant who has applied or referring to apply for the vacant
position. Below described are the job description and person specification of CSA- Job description-
1. Tackling the complaints of customers- It is foremost accountability of the CSA
where they are hereby required to take care of the upcoming consumers at the
store by resolving their issues at the time of purchasing commodities.

2. Transacting cash- It will be yet another essential consideration of the CSA in
order to handle the monetary means of the store while billing the invoices to the
customers. Person specification-
1. Apt skills of communication- The applicant is required to possess liable skills of
communication to make a considerable interaction with their approaching
customers for clearly addressing their queries.
2. Elementary knowledge of computer- This is basically to handle the billing
operations at the store by making an accurate usage of the software’s.
Recruitment of Customer Service Assistant in ASDA, UK.
Job Description
Name of the
Organization
ASDA
Job Title Customer Service Assistant (CSA)
Salary As per the industry norms.
Location UK
Reporting
Authority
Customer Relationship Manager (CRM)
Duties of CSA  The deputed CSA will be responsible to verify the
gratification level of the customers by provisioning superior
amenities to them in the store.
 The hired individual will be together required to assist the

consumers in finding out the things they are looking to buy.
 Overall, the employed candidate is required to maintain a
professional term with the clients and users to meet out the
core organizational values.
Person specification
Qualification Candidates applying for this job position should be a graduate.
Age Ranging between 25-30 years of age.
Skills and Abilities  Must be able to handle general database and
administrative tasks.
 Must be able to use applications of Microsoft software
with some coherent and prevalent legislative cognition.
 Must discover the possibility of cross selling by taking
own initiative.
 Should possess a considerable knowledge of
communication.
 Willing to perform challenging tasks by adapting newer
skills.
Work Experiences A prior experience in the field of customer service will be an added
advantage.

1.2 and M1
There exist some strict norms and regulations for R&S that are being set up by the
regimental parties of UK. HRM thence has a wider scope of operations where they are hereby
required to carry a non-discriminative outlook towards them. This is mainly in context to the
hiring procedures of ASDA where they are hereby required to follow the framed enactments of
their governmental bodies (Conaty and Charan, 2011). Wage act is the foremost legislative norm
in context to which, the HR personnel’s are hereby obligatory to give an equal remuneration to
all those employees who will be posted at a similar level of operation. Equal act is yet another
statutory norm that is composed of all sort of discriminatory laws and in context to which, this in
turn necessitate the HR employers of ASDA to implicate unbiased measures for selecting the
candidates. It is where their recruitment should be entirely based upon on the basis of their
qualifications and prior experience of work rather than making partial decisions by considering
their gender and religion, etc.
This is for example to state about some current legislative norms in UK based
organizations where they are hereby required to abide by some obligatory enactments as referred
below- Equality Act, 2010- It is the most requisite act required to be followed by almost all
sort of establishments with a mandate clause of adherence to remove all possibilities of
discrimination at the workplace. It is with a need base concern of treating all the
employees in an equalized manner with no partiality on the basis of their age, gender,
race, caste and creed, etc. In accordance to which, they are also entitled to get an equal
level of payment that should be completely on the basis of their work and not on any
other biased principle adopted by any organizational member.
 Work time regulations Act, 1998- It is yet another fundamental consideration of ASDA
where each of their workers are hereby required to operate within their fixed hours of
working where they are duly entitled for breaks and work offs, etc.
1.3 and 1.4
This is mainly in context to explicate the participation of general manger in the
configured procedure of selection where it is defined as an activity for making right placement of

candidates at right occupational position. It is basically in context to make a clear identification
of their skills and capabilities. Below defined are the implicated steps and methods of R&S
arranged by ASDA- Breakdown of vacant position- It is the primary tact in order to ascertain the job
description and person specification of the vacant job profile. In context to which, this
stage is also known as job analysis where the occupational traits are being identified to
proceed with the subsequent steps of R&S. Advertising the vacancy- It is the next process in which the above determined attributes
of job are being advertised in the newspapers and magazines to reach out capable
candidates (Fox, 2014). This will also necessitate the HR personnel’s of ASDA to refer
to some recent technical means of social media tools by together presenting their
vacancy in their own official website. Preliminary selection- It is the initial round of screening in which the applicant’s general
qualifications will be evaluated by the set panel of interviewers. Tests and personal rounds of interview- It is the next stage in which the selected
candidates on the basis of their amplified qualifications will be called up for the next
round of interview. Into which their expertise will be evaluated on the basis of some
organized rounds of tests. Reference and medical tests- It is where the selected candidates will be hereby referred
to attend the next step of medical test where they are required to submit their medical
examination reports to ASDA for proceeding further.
 Offering job- It is the last stage in which the candidates who have successfully passed the
medical examination will proceed for the legal formalities in which they will be given
their contractual letter of employment.
However, on evaluating my own contribution in the R&S procedure of ASDA, I hereby
tried to hire diversified workforce with a considerable proportion of both male and female
candidates to ease of the customers while shopping (Goetsch and Davis, 2014). With reference
to which, I have also concerned about adopting non discriminative approaches while

interviewing the applicants by together involving the backward individuals who belongs to rural
arenas. For which, equity principles also incorporated the entire procedure of R&S to keep a
vigilant eye upon any partial interviewer by together taking strict actions against them.
TASK 2
2.1
Manager of firm requires different skills and attributes in regard to carry out the business
goals and objectives. However, managers of ASDA needs to adopt effective leadership skills and
attributes so that they can accomplish the business targets effectively and efficiently. Following
are the different skills and attributes possess by the leaders in regard to manage the people within
firm such as-
 Communication skills- It is the best skill that needs to be possess by the leaders and thus
they need to convey the message to each other in regard to develop effective
communication skills. Thus, managers of ASDA need to communicate with each other in
order to carry out the business targets efficiently.
 Decision making skills- This assist the manager of the organization in resolving the
emerging challenges as well as conflicts through development of suitable decisions that
make sure that firm remains on the course for attainment of targets (Karaszewski, 2010).
 Commitment- Leader possesses an effective skill to lead his/her team towards success.
Therefore, commitment plays a crucial role in regard to accomplish the goals and thus
enhance the sales of firm in market.
2.2
Following is the difference between leadership and management skills such as-
Management Leadership
 Management is considered as the
process of managing the task within
firm and assigning different roles and
responsibilities to each other so that
 Leadership helps in supporting the
people so that vision of firm could be
clear and communicate the same to
other people so that task can be

best results can be attained. Such
process involves different functions
such as planning, staffing, budgeting
and controlling the operations so that
best results can be attained.
 Managers possess subordinates in
regard to execute the operations within
firm (Noe and et.al., 2013). They work
under managers and follow their
instructions so that set results can be
attained.
accomplished.
 Leaders possess followers and thus they
are inspired by such people in regard to
attain desired results. Further, they
possess an effective role in regard to
empower other people towards business
goals.
There exists distinct motivational theories that can be used by the leaders and managers
of ASDA as a way of enhancing the sense of commitment in the employees working under them.
In context to which, there together exists two different tools of motivation known as internal and
external tools of motivation governed by certain theoretical models of motivation. Maslow's need
hierarchy theory and Herzberg two factor theories are these two abstractions based upon some
definite constituents to address the pertinent needs of employees.
2.3, 2.4 and M2
This section is to outline distinct styles of leadership to demonstrate some considerable
attributes of a situational leader. In context to which, a situational leader is the one who frame
accordant strategies and plans to aptly combat any critical state of work. Leaders being at a
higher level position are together required to handle their respective set of team members are
thus required to adopt friendly practices for managing them in a considerable manner. There
exist two vital styles of leadership, as mentioned below- Democratic leadership- This is the most affirmative style of leadership in which the
mentor is duly involved with the team members while taking eminent decisions for the
organization (Torrington and et.al., 2015). Into which, the employees are also entitled
to make an equal participation in the decision making procedures of ASDA.

 Autocratic leadership- This is yet another common approach that mainly depicts an
authoritative nature of the leaders. Into which, the employees are not permitted to take
part in the decision making procedure of ASDA. It is however considered to be a
slight controversial measure in which the employees are often discouraged to work as
per the mandate command of their bosses. It is where the decisions are being framed
by the managers without consenting to the interest level of the employees.
Motivation is yet another compelling mean to gratify the workers in a substantial manner.
This is basically to encourage them for operating in a productive format of work where they
will tend to provide profitable outcomes to ASDA. It is therefore predicted to be a significant
tool that uses varied methods like performance management and reward system, etc. Both
these tactics are correspondent to each other where the carried work performances of the
employees being compared with the standardized set of work. The most appreciable
performance is being rewarded by the superior bodies of ASDA, by following the below
elaborated methods- Monetary means- Monetary benefits are the leading source of motivation in
which, the employees are being provided eminent source of income for
performing into a considerable format of work (Johnson and Guetal, 2012). This
is done by increasing their wage scale by together deputing them at higher level
positions.
 Non-monetary means- It is yet another source of motivation in which the
employees are given a non-fiscal reward of self-recognition by promoting them to
a next level of work responsibility.
TASK 3
3.1 and M3
Being a manager of ASDA it is my responsibility to improve team working within firm in
regard to attain common and organizational goals. Team working is a crucial task that is
necessary to be followed within firm to enhance sales and profitability. Without the cooperation

of team, business goals could not be attained. Therefore, team working is very beneficial within
firm. Following are the benefits of team working such as-
 Improving productivity- Team working helps in improving productivity and thus
enhancing the skills and abilities of workers in regard to handle difficult situations within
workplace. Working in a team helps in improving the productivity and efficiency of
individual so that desired competency can be attained.
 Developing trust- Main benefit if team working in ASDA is that it helps in developing
trust and relationship so that team activities can be carried out in an effective way
(Salaimeh, 2015). It assists employees to trust each other and carry out the business
functions so that business goals can be attained effectively.
 Innovation and idea generation- It is another benefit of team working which helps in
implementing new idea generation and thus innovating new ways in regard to apply the
same within ASDA and gain customer satisfaction.
3.2
Within each and every team there lies certain conflict. Therefore, manager needs to
assess the situation among workers and implement appropriate strategy so that conflict can be
overcome. It is essential for business to avoid issues in regard to attain growth and development.
Teamwork within ASDA creates conflict because different workers possess different point of
views and opinions and thus it creates clashes within team (Mathis and John, 2014). For instance,
conflict arises regarding different perception of workers and thus it is essential for manager to
make a group and provide them appropriate training so that they can understand each other views
and work towards common goals. It is the best way through which conflict can be overcome
within team and attain organizational goals. Here, manager of ASDA could use Tuckman;s
theory of group development and thus helps the team in regard to overcome the conflicts within
team. Hence, teamwork is considered as the best way through which business tasks could be
accomplished and manager need to assign different duties and responsibilities to team members
so that they can carry out the work and does not affect the operations of firm in market.

3.3
Team effectiveness within firm is of great importance and thus it is essential for ASDA to
employees to effectively work within a team in regard to attain team goals. Further, it is essential
for business to review the effectiveness of team within firm in regard to attain innovation such
as-
Identifying the business goals and objectives- In regard to attain business objectives, it is
essential for team to set their targets that helps in attaining efficiency and effectiveness. Thus,
ASDA managers need to identify the aims and objectives and thus clarify the same to team
members which helps in carrying out the assigned duties and thus improving team performance.
Ways to overcome conflict situation- Team effectiveness helps ASDA to train it's each and
every team member effectively in regard to overcome conflict situation and thus carry out best
working environment within firm (Jonathan, 2010).
Improving interaction skills- With the help of team effectiveness it also helps individuals to
enhance interaction among each other and thus accomplish desired goals. Manager helps in
improving both verbal and nonverbal skills of their team members which helps them to identify
the needs of customers and fulfill them so that best results can be attained.
TASK 4
4.1
Following are the different factor that helps in assessing the work performance of
employees within ASDA such as-
 Performance appraisal- It is considered as the one of the best way through which
performance of business could be monitored and reviewed in regard to carry out best
results within firm. Here, ASDA requires carrying out best work performance within its
workers and thus assign proper duties and responsibilities to their team members so that
work can be accomplished.
 Continuous monitoring system- Further, it is another factor that helps in assessing and
screening the performance of employees in regard to carry out regular monitoring and

performing the task better (Fullan, 2014). Through regular monitoring it helps in
encouraging workers within ASDA so that business goals can be attained effectively and
efficiently.
 Assessing plan- Moreover such factor helps in assessing the work performance of
employees within ASDA so that effective evaluation plan needs to be carried out in
regard to measure, monitor and control the services of workers in regard to provide the
best information to customers regarding products or services.
4.2
Here, main aim of ASDA is to assess the development needs of team workers so that they
can deliver the best product information to customers in regard to enhance sales and profitability.
Thus, in regard to carry out such action proper plan needs to prepared which assists in
ascertaining development needs so that best results can be carried out. Following is the action
plan for attaining development needs such as- Setting up goals- Here, manager of ASDA directs worker to accomplish the goals in
regard to accomplish the targets so that best performance can be attained. All the stated
targets could be accomplished which helps in increasing the performance of firm and
enhance revenue and sales. Identifying the performance level- Here, company aims to assess the level of
productivity, feedback and attendance required etc. Thus, effectively measuring the
performance would result into improving customer base and attaining high business
performance (De Roeck and et.al., 2014).
 Assessing the feedback- At the end of the action, development needs could be assessed
which helps in identifying the feedback and reviews from customers and thus provide
them the best products.
4.3
It is essential for evaluating the assessment plan that helps in improving the development
of employees and thus carrying out best results within firm. Manager of ASDA needs to evaluate

the success of assessment plan that helps in attaining best results within firm. Following are the
different methods of measuring success of assessment plan such as-
 Observation- It is the best method that helps in observing and monitoring the level of
workers performance so that best results can be attained. Manager of ASDA requires
formulating a team of professionals in regard to observe the success of assessment plan
and thus improve the development of employees to attain desired results (Carter, 2015).
Through such method it helps business to assess the top performers so that unskilled
workers could become capable of performing the task so that best results can be attained.
 Performance sheet- It is another method that helps in evaluating the success of
assessment plan and thus maintain the record of employees within performance sheet. It
would help in facilitating employees in regard to determine the weak areas and thus
enhance the success of assessment plan.
CONCLUSION
The above report has configured the R&S methods of ASDA in context to appoint their
sales personnel’s at their retail outlets to handle the sales related functions. It has therefore
concentrated upon four vital sections with a primary part to set up their R&S operations in a
considerable format. Another unit has concentrated on interpreting the forms of leadership in
ASDA with distinct styles and their varied impacts upon the employed individuals. The
subsequent sub division has largely focused upon underlying the effectiveness of team work that
tends to give some impelling resultants at the end with timely accomplishment of their targeted
goals and objectives. The eventual partition of this report has outlined different evaluation
methods to measure the developmental needs of the individuals on timely basis to provide
appropriate sessions of training to them on regular interval of time.

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