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Working with & Leading People | Assignment

   

Added on  2019-12-03

17 Pages6171 Words132 Views
Working with and leading people

Table of ContentsINTRODUCTION ...............................................................................................................................4TASK 1.................................................................................................................................................4AC1.1 Documents to select and recruit new sales assistant for W boyes & Co..............................4TASK 2 ................................................................................................................................................7AC 2.1 Skills and attributes needed for leadership in the W boyes & Co.......................................7AC 2.2 Difference between leadership and management...............................................................8AC 2.3 Compare leadership styles ..................................................................................................8AC 2.4 Different ways adopted by leaders and managers to motivate staff members....................9TASK 3 ..............................................................................................................................................10AC 3.1 Benefits of team working in W boyes & Co.....................................................................10AC 3.2 Dealing with conflict or situations while working in a team as a leader and as a member ........................................................................................................................................................11AC 3.3 The effectiveness of the team in achieving the goals of W boyes & Co...........................11TASK 4...............................................................................................................................................12AC 4.1 The factors involved in planning and assessment of work performance..........................12AC 4.2 Planning and delivering of development needs of individuals.........................................12AC 4.3 The success of the assessment process..............................................................................12Conclusion: ........................................................................................................................................13References..........................................................................................................................................14

INTRODUCTION Human resource plays important role in managing and leading the employees. Anyorganisation hires new employees for proper working and management through recruitment andselection processes (Adair, 2013). This process leads to appointment of new, talented and skilledcandidates for the growth and success of organisation. There are different types of leadershiptechniques which are selected by companies for leading their employees and guiding them for betterperformance in their work.In this present report, knowledge gained from W boyes & Co is used for explaining differentprocesses of human resource. It consists of job analysis, recruitment and selection process, teammanagement and development needs of this organisation. Final step is concluded with properrecommendations and measures to improve the human resource processes.TASK 1AC1.1 Documents to select and recruit new sales assistant for W boyes & CoBefore hiring of any candidate, the first step is to analyse the job and its requirements. Forhiring the sales assistant W boyes & Co needs to apply job analysis such as job description andperson specification. The job description and person specification require in this field is as follows:Job Description and Person Specification:Job description consists of title of job and designation along with duties, responsibilities,scopes and working conditions of a job (Allen and Hartman, 2008). Person Specification consists ofdescription of skills, qualifications, knowledge, experience and other features possess by candidateto perform the particular job (Lingenfelter, 2008). Job description and Person Specification for salesassistant is:Job TitleSales AssistantEmployment Status---Contract Hours:9 hoursSalary:15,000 to 20,000Benefits:Provident FundInsuranceCab facilityFood FacilityLocationLondonDuties and responsibilitiesShould have knowledge of sales system and all tools usedfor this position.

To deliver the customer's orders.To be aware about all safety and healthy issues.To satisfy customers by handling complaints and queriesefficiently.To answer telephone calls quickly and in polite manner.To ensure all items are booked correctly by unpacking thedeliveries with care (Thomson and Thomson, 2012).To maintain the standards of behaviour performance andappearance.To carry out audit and report back all the findings andrecommendations.Key Performance IndicatorsClosing ratio quota fulfilmentcustomer retentionprospecting activity. Reporting toSenior Sales ManagerAbout the CompanyIt is a retail company which runs a chain of department stores inUK. The products are clothing, footwears, pet products, stationeries,etc. Closing date:31/12/15Person SpecificationCriteriaEssentialDesirableQualificationsDiploma in marketingand salesKnowledge of retailtoolsDiploma in retail managementSkills/competenciesTechnical skillsTrading skillsCommunication SkillsPeople skillsInterpersonal skillsExperienceRequired1 year experience1 or more year experienceSpecial attributes(for example, a track recordof writing financial reportsfor a company board)Result orientedHandles criticism andrejection from otherstrack record of FinancialreportsUse of credit cardKnowledge of bar code readers,pricing label guns and smallstep ladders for stacking.

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