Hotel Profitability and Personal Development Plan

This report discusses the challenges faced while making a hotel profitable, using Kolb's Learning Cycle to identify areas of improvement. A personal action plan is prepared to resolve weaknesses such as team working, time management, planning for meetings, and presentation skills. The goal is to create a familiar environment, improve communication with team mates, and enhance emotional intelligence for better hotel management.

Reflection on a Hotel
Challenge

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Kolb's Learning cycle.............................................................................................................1
Action plan.............................................................................................................................1
CONCLUSION................................................................................................................................3
REFERENCES................................................................................................................................4

INTRODUCTION
In this report, there is discussion about issues which arise while making hotel profitable
and then analysing weakness which has to be overcome. For improving skills, there is
preparation of action plan which assist in improving these characteristics. This reflection report
is based on Palm Beach Hotel which is compared with its competitors Licitatie Hotel in terms of
profits, revenues, expense, etc.
MAIN BODY
While performing actions to be purchased hotel Palm beach profitable, there are different
challenges which I faced. But this makes me learn different things which make by future bright. I
use Kolb's Learning cycle in order to acknowledge areas of learning.
Kolb's Learning cycle
There are four factors of Kolb's learning cycle. They are discussed as under-
Concrete Experience - I face problem to work in team because I do not do such task
earlier. I have good communication skills, so I can communicate team mates to do specific task
within specific time. As I am punctual so all the activities are conducted on time. I am good at
excel work but weak in presentation skills. I have good EI level, so I analyse perform of my hotel
with others to make it more profitable as compared to others.
Reflective Observation of the New Experience - With conducting activities on time, I
am able to reduce expenses which are occurred in quarter 3 to 4. But due to unsynchronised
activities, there is increment in overhead expense.
Abstract Conceptualization- Then with comparing performance of Hotel Palm Beach
with Licitatie Hotel, then I realise that expense win quarter 4 and 5 are less than other
organisation. So this motivates me to give best.
Active Experimentation- At last I make strategies for proper communication through pre
determined meetings I am able to make clear to workers regarding performing work and
assist in improving profits.
Action plan
As there are some issues which affects my performance to make Hotel Palm Beach
profitable, so I prepare personal action plan to resolve it.
1

Current skills Good
communication
skills
Punctuality Emotional
intelligence
Excel work
Skills to work on Team working Time
management
Planning for
Meeting
Presentation skills
My goals I want to improve
my team working
skills, through
which I can work
in group for
achieving same
objective.
I am not able to
distribute specific
time for all the
activities in team,
so I want to
overcome this
issue.
While working in
team I am not
able to fix
intervals and
dates on which
we meet personal
to discuss
progress rate of
project.
I have weak
presentation
skills, so I am not
able to represent
in impressive
manner on the
behalf of team in
font of audience.
My resources With interacting
with team mates,
so their mindset
can be clear.
Time
management
skills can
improved with
online classes and
conferences.
There is
requirement of
interaction with
team mates to
know their
schedule and then
fix meeting for
project.
I can improve this
skill with online
source.
Action plan I can improve it
within 2 months
and then project
will be successful
by creating
familiar
environment.
I improve with
getting training
for 1 month and
then
implementing it
practically.
This skill will
improve within 4
months of
learning.
I improve it
within 6 months.
2

CONCLUSION
From the above discussion, it is clear that Good communication skills, Punctuality,
Emotional intelligence, Excel work are good which assist in improving performance of Hotel
Palm Beach in terms of profitability. While Team working, Time management, Planning for
Meeting, Presentation skills are weak which are analysed through Kolb's learning cycle.
3

REFERENCES
Books and Journals
Bossen, C. and Grönvall, E., 2015, February. Collaboration in-between: The care hotel and
designing for flexible use. In Proceedings of the 18th ACM Conference on Computer
Supported Cooperative Work & Social Computing (pp. 1289-1301). ACM.
Forgacs, G. and Dimanche, F., 2016. Revenue challenges for hotels in the sharing economy:
Facing the Airbnb menace. Journal of Revenue and Pricing Management.15(6). pp.509-
515.
Gordin, V., Trabskaya, J. and Zelenskaya, E., 2016. The role of hotel restaurants in gastronomic
place branding. International Journal of Culture, Tourism and Hospitality
Research.10(1). pp.81-90.
O'Callaghan, P., 2017. Cultural challenges to faith: a reflection on the dynamics of modernity.
Church, Communication and Culture.2(1). pp.25-40.
Ryan, C., 2015. Trends in hospitality management research: a personal reflection. International
Journal of Contemporary Hospitality Management.27(3). pp.340-361.
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