Reflective Analysis of Work-Based Learning Experience

This report provides a reflective analysis of the work-based learning experience in the hospitality sector, focusing on personal and professional development. It includes a skills audit, personal development plan, progress report, identification of required skills and knowledge, and future career planning. The report highlights the importance of communication, time management, teamwork, and technical skills in the role of a front desk manager. The analysis is based on the author's experience and ongoing training and development.

Reflective analysis of
the work-based
learning experience

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
1. Undertake and document a skills audits and from this, produce a personal development plan
.....................................................................................................................................................3
2. Produce a short report that reflects on your progress in planning for and undertaking the
work role.....................................................................................................................................6
3. Produce a short report that identifies the skills and knowledge you require for the work
role. .............................................................................................................................................7
4. Evaluate and document your learning and progress with reflective logs and journals...........7
5. Include a short report for your planning for a future career role............................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Personal and professional development is the most important part of life of all the
individual. In order to frame and make the personal growth of the person and maintaining the
individual identity of that individual it is important to seek and develop the inner personality.
This is mainly done through all the moral, cultural and the mental well being(Astle Leberman,
and Watson 2018)Whereas, in the professional development the main aim is to analyse and
change the skills of the person with there further importance and help out to work in
organisation. The work base learning is the diversity of the informal and the formal agreement
that helps out in attaining the better training and the learning through the internships,
apprenticeship and all other courses which helps to maintain the growth. The organisation chosen
for this report is Rosewood Hotel situated in London which is the efficient in the hospitality
sectors. This report is the reflective analysis of all the personal skills and the development.
MAIN BODY
1. Undertake and document a skills audits and from this, produce a personal development plan
Skill Audit
It is the assessment for all the student research skill and knowledge, through this skill
audit all the business roles and the personal skills and the internal developing competence can be
framed through growth(Ballard, and Rubin, 2017). It is illustrated are as follow:
Skills and knowledge 1 2 3 4 5
Communication skill: I have an excellent
communication skill as I can easily communicate to
any person in writing and also in normal
conversation.
*
Problem solving skill: I am not that well in problem
solving as I use to get stick in certain situation while
addressing some problems. As in all the selection,
*

Skills and knowledge 1 2 3 4 5
prioritising and framing the solutions is not that well
in me.
Information & Technology knowledge: I can operate
all the computers and all the software but I am not
that well skilled in all the technological
advancements.
*
Decision Making skill: My decision making skill is
not that well as use to get confused and worried while
taking the important decision regarding any areas and
this skill in me is somehow lacking.
*
Time management skill: I am good in time set and
doing all my work on proper time as there has been
seen that all the project works and the assigned task
can be maintained by me in proper time specified
period.
*
Team work: I am good in managing the teams and
assigning them with all the work and the task. As this
skill is good as I can communicate with the meters
and can explain them the important areas.
*
1- Poor
2- Average
3- Good
4- Very good
5- Excellent
Personal development Plan
This comprise of an important documentation of the plan through which all the goals,
objectives and the areas which needs the improvement can be analysed.(Bukharina, 2018).

Skills and
knowledge
Current
Proficiency
Target
proficiency
Development
of skill or
knowledge
Judging
criteria
Time frame
Information
and
technology
knowledge
My current
understanding
of this is
average and I
want to gain
the knowledge
through it as
this implies
me to get work
proper in
Rosewood
hotel.
My target for
achieving this
skill is high.
I will gain this
skill by
undergoing
through
various
diploma
courses that
will help me
out to gain the
major
knowledge
about the
computer and
to gain the
attributes that
are required in
it.
The growth
and the
development
of my
knowledge
will be judged
by my
colleagues and
the guides
who will help
me to reach to
my goals.
I will gain this
within 5
months of
timespan
Decision
making skill
The current
skill of
decision
making is poor
and I need to
work on it.
The
proficiency for
this skill is
high as I will
work with all
the individual
for getting
knowledge.
I will try to
practise all the
assessment
task and the
problem
solving
situation
courses that
will help me
out to gain this
The judging
criteria for this
skill will be by
my teams and
the colleagues.
I will gain this
skill in 3
months..

Skills and
knowledge
Current
Proficiency
Target
proficiency
Development
of skill or
knowledge
Judging
criteria
Time frame
skill.
Problem
solving skill
Presently I am
not good in all
the problems
solving
method.
The target for
this
proficiency is
high in this
skills
I will try to
learn this by
engaging on
various
assessment
that will help
out to learn the
tasks and by
joining the
course for it.
The judgement
can be made
by my mentors
and the
colleagues
who will
check my
work and
abilities.
The time
period needed
is 2 months.
2. Produce a short report that reflects on your progress in planning for and undertaking the work
role.
I had done my graduation in the hospitality management as I attain high interest in this
field, with that right now I am going to apply in the Rosewood hotel London. For which I attain
the high interest. I am good in maintaining the communication with the staff and with that, I
attain full knowledge in the hospitality sector. As in the hotel I am going to apply for the front
desk manager role. For this role I am preparing myself with varies advancement in all the skills
that I have and also made the personal analysis for the skills I needed to outgrow. There has been
made in order to take this role I have to prepare myself with better performance in the teamwork
and also in the interaction with the people to seek there interest. And right now I am undergoing
through varies courses to develop my undergoing skill and to maintain the progress in the reach.
The skill audit and all the personal development program is being made by to analyse ,
strength and the weak areas trough which I will enhance my capabilities and the skills in working
for all the areas. By framing better communication, time management, teamwork and all the
aligned areas are being reflected by me. I am giving my best to frame the progress in the work

and also to plan my better performance in the hotel. As in the hospitality sector it is important to
manage all the customers with utmost interest and friendly manner I am trying to gain all those
abilities in my behaviour.
3. Produce a short report that identifies the skills and knowledge you require for the work role.
In order to give my best performance and to give the best services in the hospitality and
for the customers I am required with certain skills ad knowledge they are as follows:
Skills Time management skills- This is the important skill in order to attend the customers and
to give them the better services I will try to give them all the work and the areas and for
that I have to make the time management in proper manner and to gain it out with an
specific and the framing areas. This skill will help out yo do all the task in timely manner. Technical skills- To frame all the bookings and the framing of all the nature can maintain
the work I need to develop the technical skill fr which I will gain out the benefit and to
maintain the customers and connect with all the employees in proper manner. This covers
that technical skill helps me to attend the advancement and accord of work.
Knowledge Data entry- I will have to get the complete IT knowledge so as to maintain the data entry
of all the clients and the customers which helps me out to maintain the records of the
customers and there varies details that are required.
 Customer service- The attending of the customer is the most important areas as I will
have to gain the knowledge about the services and the methods through which the
customers can there be be attended and to maintain them to frame all the areas and the
nature of working skills.
4. Evaluate and document your learning and progress with reflective logs and journals.
As I has attained the complete knowledge about all the programmes and functions which
helps me out to gain the working areas and the nature there implies, I am preparing myself for
gaining and working in the rosewood and as to attain and the complete dedication and to work in
the proper manner and condition I has analysed all the knowledge skills that area required to
maintain the growth. There I gained that there is required the better communication skill, time
managements all the technical aspects and all this makes me to outgrow in the working area. I
am working through various diploma courses that helps me in undertaking all the problems that

has arises in my working. I further analysed that all such methods and the weakness like my
information technology skill which is nit that good need more emphasis and advancement. And I
joined various diploma courses and the programs that helped me out to attain more benefit to
gain the complete knowledge about the working.
I had made my skill audit and with that the personal development program is also framed
which helped me out to acknowledge all my issues and the problems that use to lie in and the
weak areas in which I need to work efficiently, this made more analysed that I am good in
communication skill and also in team work and with that I have to work on the decision making,
information technology and also the problem solving are. For which I had joined various
assessment programs and the learning to make ad improve my performance in a better way and
to achieve the advancement in my work.
5. Include a short report for your planning for a future career role.
As I gain a vast interest in the hospitality sector and I always want to dedicate myself
with full knowledge and the capability of working in the company and the areas of interest this
emphasise that all the nature and the recourse has made me advance towards my working
scenario and I am planning to see myself I the upper position then the front desk manager in the
company years, as I want to be the Manager on the coming years. While for attaining that I am
dedicating myself in all the task and the work which will help me out to gain and attain all the
goals and the capabilities of learning. There I use to take proper training in all the works and
with that I had joined several diploma courses that has made me to gain the skills in me. I use to
regularly check my performance and my areas that are needed to be worked well through the
analysis in the personal programs. Maintaining all the attributes and the Career goals developed
some skills by PDP like the team work and the assisting with computer knowledge. As through
this I can gain the strategies and the upliftment in

CONCLUSION
From this above report it is concluded that, personal and professional development of the
individual is the most important cafeteria as in order to grow and to regulate the advancement in
future to achieve there career goals this is the important areas to framework in. the PDP and the
skill audit helps out to see the drawbacks and the performance of the person and to change and
and the conditions. Furthermore it is also analysed that there are various skills and knowledge
that are required to be the front desk manager and those skills can be gained through the methods
and the growth of the personality and the skills of the person.

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