Europa Auto Service Workshop

RUNNING HEAD: Europa Auto Service Workshop
Europa Auto
Service Workshop

Europa Auto Service Workshop 1
Contents
Executive Summary.........................................................................................................................2
Introduction......................................................................................................................................2
Customer Service.............................................................................................................................2
Work Planning.................................................................................................................................2
Success Factors............................................................................................................................3
Outlook of the future.......................................................................................................................3
Competitive Strategy.......................................................................................................................3
Business Structure...........................................................................................................................3
Description of management team................................................................................................3
Supply and Inventory Management.................................................................................................4
Location Layout...............................................................................................................................4
Treaty of Waitangi...........................................................................................................................4
References........................................................................................................................................5

Europa Auto Service Workshop 2
Executive Summary
This report highlights the internal operations and day to day activities of Europa Auto Service
Workshop which is a maintenance and repair workshop. It also specifies the processes
undertaken by such workshop from the moment a vehicle enters the workshop to the point when
it departs.
Introduction
Europa Auto Service Workshop provides the repair and maintenance services to all car models
with its advanced technology (Europa Auto Service, 2017). The workshop takes proper steps to
ensure that it is equipped with the right tools in order to be capable to repair the modern cars.
Customer Service
Customer Service is a direct professional service which acts as an interface between the business
and its customers in order to improve the experience in dealing with the business (Cook, 2008).
The customers suffer from the lack of knowledge regarding how to deal with a business and
therefore fail to achieve maximum satisfaction (Berndt & Brink, 2004). For this, businesses
generally have a separate part which aims to provide assistance to its customers with their
professional services (Harris, 2006). It looks forward to achieve the following basic goals-
Professionalism- Professionalism plays a vital part in improving the poor performance of a
business with the competence and skill of a professional and allows to be linked directly to the
needs of the customers (Cameron, Wilcox, Reber & Shin, 2008).
Promptness- A business must take steps to improve their time management such that the needs of
the customers are looked into in the same time frame and they do not waste their time waiting
idly.
Personalization- Personalization provides every customer to be treated after taking into
consideration their preference and personal needs and improves the relativity with the customers.
This in turn helps in improving the sales of a business.
Customer service must be undertaken in a polite manner which will not only salvage the rapport
but also reinforce the respect of the business (Winston, 2017).