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Operational Management and Operation INTRODUCTION

   

Added on  2020-02-03

13 Pages3989 Words454 Views
Management andOperation

Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................3P1 Role and characteristics difference between leader and manager..........................................3P2 Role of leaders and manager in different situation................................................................5P3 Leadership theories................................................................................................................6TASK 2............................................................................................................................................7P4 Key approach to operation management................................................................................7P5 Importance and value of operation management...................................................................8P6 Factors within the business which impacts operational management and decision making.9CONCLUSION..............................................................................................................................11REFERANCES..............................................................................................................................12

INTRODUCTIONManagement and operation is a crucial part of an organisation. Operation is related tomanufacturing of the product, supply of the product and quality of raw material used in productmanufacturing. Management is also play a vital role in the organisation. A manager isresponsible for setting objectives for organisation, motivating the staff to workenthusiastically,establishing targets and yardsticks and organising in the organisation (Adang andCuvelier, 2010). In this report main focus is on Mark and Spencer company which is a retailcompany established in united kingdom. It mainly deals in cloths selling, home products andluxurious food. A manger of organisation needs to deal with ant situation in the company as wellas different leadership and managerial theories should be followed to achieve objective and goalof the organisation. Thus the importance and role of management and operation will bediscussed as well So that their value in the different situation in organisation can be identified.TASK 1P1 Role and characteristics difference between leader and managerManagers and leaders are basic need for successful business. They both seems smilar inwork but there is a lot of difference between the two of them in term of objective, mainfocus,role, characteristic (Atkins, 2009). Followings are some of the differences betweenmanagers and leaders:1.Vision and mission: The leaders plays a crucial part in the term of accomplishing thevision. The leader of mark and Spencer sees the long term picture of the future andinspire the employees to work in the team rather than as an individual because the leaderhas the view of more quality work is possible together instead of as an individual. Whilethe manager tries to accomplish or achieve the mission and goal which is a of less longterm than vision. Manager makes efforts to create positive atmosphere in theorganisation.2.Change and maintain: The leaders are focused mind on innovation. If they they think thatwhat they are using right now is the best way since long time ,they try to look forwardto new way to accept and implement. While managers try to maintain the or hold thecurrent way in which they find more benefit. Managers do not look forward to new wayif the current one is best for the organisation.

3.Copy and unique: Leaders have to be followed by their subordinates as they try to buildtheir personal brand or image through their work (Branch, 2012). So the leaders areunique in their own way. While most of the managers in any organisation try to maintainthe decoraup of the company, so they can be common in some roles. 4.Risk: As leader are of the view of innovation or creating new things for change,they tendto take more risk by applying new methods and theories in their performance .Thus theleaders takes a lot of risk. While the manager do not take risk as leaders as the managersfollows the current theory if it is beneficial for all in the organisation. In fact themanagers controls the risk as long as possible.5.Long and short term: The leaders are the personality with a view of long term futureresults, so they make strategies and tactics which can help the organisation in the longrun. While the managers sees the short term benefits to the organisations as their onlyduty is to run the business in a well and healthy manner only.6.Growth: The leaders of mark and Spencer grow as they experience their decisions,taskand role as a team leader in the organisation. While the managers of the organisationgrow according to the already existed and proven skills and approaches.7.Things to be built : As leaders of the organisation lead a whole team consisting manypersons, so the leader tries to build the relationship among the team members who followthe leader (Clements-Croome, 2014). While the manager tries to built a regulatedstructure of the organisation to achieve the objective and goals of the company in future.P2 Role of leaders and manager in different situationLeaders and mangers have their own individual place in mark and Spencer. They help indifferent kind of situation like staff problem,resources shortage,customisation ofproduction,decision making regarding operations,subordinate conflict,atmosphere making incompany and follow direction in which an appropriate action should be taken. Following are thepoints which explains the individual and unique role of leader and mangers:1.Staff problem: In mark and Spencer there are some situations in which staffing problemsarise. In staffing problem performance of the employee can be included. If theperformance is not up to the mark for leader then he tries to motivate the team member toimprove his performance to achieve the goal of the task they are given (Castellanos and

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