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Management and Operations Assignment - Doc

   

Added on  2020-09-08

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Management and Operations

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Roles and Characteristics of a Leader and a Manager.....................................................1P2 Role of a Leader and Managerial Functions in Different Situations.................................2P3 Different theories and models to attain Sustainable Performance at M&S.......................4TASK 2............................................................................................................................................5P4 Key Approaches to Operations Management and the Role of Leaders and Mangers atM&S.......................................................................................................................................5P5 The importance and value of operations management in achieving business objectives.6P6 Impact of External Business Environment Factors that affect Decision-Making ............7CONCLUSION ...............................................................................................................................8REFERENCES..............................................................................................................................102

INTRODUCTIONOperations management is termed as the management of commercial activities so that thegreatest level of skilfulness could be achieved within an organization. It is chiefly related withplanning, organizing and supervising people to change materials and labour into products andservices as efficiently as possible to maximize the profit of an organization. In today's businessenvironment, the prime factor of functional flexibility is technological know-how. Progression intechnology makes it possible to build better products using lesser resources (Fuller and Mansour,2008). Marks and Spencer is a large retail company specialises in the marketing of men andwomen clothing, expensive food products and home articles is headquartered in London in theCity of Westminster. Marks and Spencer was founded by a partnership between Michael Marksand Thomas Spencer in Leeds in 1884 which allows online services since the mid-2000s. Marksand Spencer by marketing only UK-made goods entered into long-term relationships with U.K. manufacturers. This study starts with a simple self-assessment of a leader and a manager.Next, it defines what management and leadership are and compares and contrasts their skills,characteristics and unique qualities. It also provides some instincts for further consideration,study and with reference to Marks and Spencer a British multinational retailer.TASK 1P1 Roles and Characteristics of a Leader and a Manager.Management and leadership are terms that are often used together in the business contextwhich represents someone who manages a team of human resources. To be an outstandingmanager one must study and understand what it takes to be a great leader. The primarydifference between leaders and managers is that leaders have followers while managers havegroups who work for them. A successful businessman needs to be both a strong leader and greatmanager to motivate the people towards their vision of success (Dinh And et.al., 2014).The key characteristics of a manager involve ensuring the business gets done, focus onday to day job, and manage the tasks of subordinates. Managers focus on tactical activities andoften times have a more guiding and dominant approach towards work. The traits of a leaderinclude inspiring and motivating employees rather than directing employees.1. People1

Leaders and managers involves working with people. Moreover, for a leader, people implies theone's for whom the task is developed, a vision attained or a project completed(Kruger andRamphal, 2009). For a manager, people are the prime motive to achieve an important goal,execute a crucial project or fulfill a task.2. RealityA leader's motive is to assist those employees who believes in the organization vision of aresolution to their Reality. The manager's intention is to motivate them on a concrete path toachieve desired results.3. VisionAt times employees develop the vision to see things as they should be, which plays a crucial rolefor both leaders and managers. Managers help people make that Vision a reality by breaking itdown in concrete goals and tasks and providing the needful resources for moving forward in thedirection of the Vision (Cox, 2016). While leaders help people forge a common vision that theybelieve in and communicate it back to them to get their consent on a common goal.The task of running a Marks & Spencer store is so complex that it has to be bifurcatedinto a number of different and closely coordinate fields. Each store is divided into differentsectors which specialize in different functions. Marks & Spencer Stores have a managementteam which includes a Commercial, Financial and Personnel Managers, who reports to acommon General Manager and have assistant managers under them. They all have a commonobjective which is to improve and increase the performance of their store by motivating andleading other people in the store to achieve better results (Kruger and Ramphal, 2009). Thedifferent roles of the managers and leaders in an organization, results in the continuous growth ofthe establishment as the different jobs are segregated among different groups having desiredskills to perform in a better way.P2 Role of a Leader and Managerial Functions in Different SituationsManagement and leadership functions are quite related though have a lot of differencewhen it comes to solve the workplace problems. Management is defined as the administrativepart of an organization whereas leadership is termed as an innovative workforce to execute thestrategies of management through the human resources of an organization (Jones and Robinson,2012). Manager’s function as to plan and organize the resources to meet the organizational goals,2

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