Human Resource Management and Performance: Exploring the Relationship

The article discusses the relationship between human resource management (HRM) and performance, examining various studies and theories in the field. The authors explore how HRM practices such as employee engagement, job satisfaction, and turnover rates affect organizational performance and outcomes. They also touch on the role of corporate strategy in shaping HRM and the need for a more holistic approach to managing human capital.

Managing Human Resources

Table of Contents
INTRODUCTION...........................................................................................................................3
PART 1............................................................................................................................................4
1.1 Factors included when doing planning for recruitment to work in health and social care.. .4
1.2 Legislative and policy frameworks of the home country influence the selection,
recruitment and employment of individuals...............................................................................5
1.3 Different approaches which used in ensuring selection of best individuals for work in
health and social care..................................................................................................................6
2.1 Explain theories of how individuals interact in groups in relation to the types of teams that
work in health and social care.....................................................................................................6
2.2 Evaluate approaches that may be used to develop effective team working in health and
social care....................................................................................................................................7
PART 2............................................................................................................................................8
LO 3 Covered in PPT..................................................................................................................8
4.1 Theories of leadership that apply to the health and social care workplace...........................8
4.2 Analyse how working relationships may be managed..........................................................9
4.3 Evaluate how own development has been influenced by management approaches
encountered in
own experience.........................................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................11

INTRODUCTION
Human resources are the most valuable assets of the business entity. It helps in managing
the people as well as organisation. It assist in designing, implementing along with the
maintenance of strategies so that they can manage the person for optimum performance of
business (Armstrong and Taylor, 2014). The functional objectives of human resource
management is that it needs to be consistent with the objectives which is related to corporate.
Management of human resource department uses a variety of tools which succour in meeting the
strategic needs of the business. There are many key tools which are included in this which are
workforce planning, recruitment and selection, training as well as development. Along with this
proper communication needs to be done so that they can do the proper managing which helps in
attaining the success. In this assignment, St-Margaret's Nursing Home which assist in performing
the best operations in the health and social care. The members of Nursing home have to focus on
their human resource management which assist in providing the qualitative services to
consumers. In this report, discussion based upon the recruitment and selection process of
employees within the business entity (Daley, 2012). Further, legislative law which affect the
performance of the firm in the country. Along with this it focuses on the styles so that the
employees can do the proper leadership and also helps in improving the relation with all
employees.
PART 1
1.1 Factors included when doing planning for recruitment to work in health and social care.
There are different factors which are included in doing the planning for the recruitment of
the employees in the health and social care which includes :-
 Succession planning – It is a process which helps in identifying and developing the new
leaders who can replace the old one when they leave or retire. Succession plan for the
business is helpful in making the correct decisions about ownership and maximising the
value as well as tax strategies (Guest, 2011).

 Change – For doing the proper recruitments in St-Margaret's Nursing Home have to do
the changes in the organisation as well as policy so that they can do the appropriate
changes which will helps in attaining the goals. They have to sue the appropriate services
according to the work so that they can provide the best services to their patients.
 Human resource requirements – In St-Margaret's Nursing Home, human resource is
necessary. It helps in managing all the activities so that they can attain the targets. If the
employees facing problem in proving the services to patients then the manager of human
resource helps in resolving the problem (Meredith Belbin, 2011).
 Training and development needs – When the employees of St-Margaret's Nursing Home
facing obstacles in providing the services to patients then the manager have to provide the
training so that they can development and provide the best services which will helps in
attaining the goals.
 Job description and person specification – While doing the recruitment of the employees,
the manager of St-Margaret's Nursing Home have to provide the whole description for
job and manager have to check that employee having all the knowledge or skills related
to health and social care (Wright and McMahan, 2011).
1.2 Legislative and policy frameworks of the home country influence the selection, recruitment
and employment of individuals.
There are different legislative and policy framework which having the influence on
selection, recruitment and employment of individuals are :-
Equality Act 2010 -This act legally protects people from discrimination in the workplace and
also in the wider society. It replaced the previous anti discrimination law with a single act which
helps in making the law easier so that they can understand and strengthening protection in some
situations (Purce, 2014). This came into force there were several pieces of legislation to cover
the discrimination which includes sex discrimination act 1975, Race relations Act 1976 and
disability discrimination act 1995. It outlines the fundamentals of what employees and employers
need to be know that what should be done in the workplace.
Employment Rights Act 1996 – It is act of UK passed by the conservative government to
codify existing law on individual rights in UK labour law. It deals with the rights that most of the
employees do the best work includes unfair dismissal, reasonable notice before dismissal along
with the time off rights for parenting. It was amended substantially by the Labour government

since 1997, to include the right to request flexible working time. This coincides with the Rights
at Work Act 1995 (Bloomand Van Reenen, 2011). in this act, managers have to provide the
proper training as well as guidance to their staff members so that they can provide the best work
which helps in attaining the goals and objectives. Along with this all the things to be done on the
basis of terms and conditions so that no issues can be occurred.
1.3 Different approaches which used in ensuring selection of best individuals for work in health
and social care.
There are different approaches which helps in doing the best selection of the best
individuals for the work in the health and social care. The selection process follow the
submission of the form for application and CV by the candidate. The respective manager helps in
reviewing the application so that they can do the proper recruitment by using the appropriate
skills, knowledge as well as the level of training so that they can select the best candidate for the
job. While doing the recruitment many questions can be asked by the candidate and have to give
the answers for the questions so that they can select which helps in attaining the targets (Kehoe
and Wright, 2013).
Another approach is assessment centre in which large number of exercise are utilised so that they
can minimise the job role. The company members have to make a group which play a important
role and have to give the test. It helps in observing the performance of the individual so that they
can predict the aptitude of the individual for the available role which helps in attaining the goals
and objectives. These are the approaches which can be used by the company members so that
they can select the best employees (Werner and DeSimone, 2011).
2.1 Explain theories of how individuals interact in groups in relation to the types of teams that
work in health and social care.
There are different theories which can be used by St-Margaret's Nursing Home which
help in interacting the individual person in group so that they can do the better work in providing
the services. Different theories includes :-
Belbin Theory – Belbin identify the nine different behaviours so that individual person do better
work in the workplace. Different behaviours includes :-
 Resource investigator – It helps in finding the ideas so that they can do better work in a
team. Strength of this is outgoing as well as enthusiastic. Main weakness is that it might
be over optimistic (Ployhart and Moliterno, 2011).

 Team worker – It helps in identify the work require and also complete it on behalf of a
team. Strength is co-operative and main weakness is that it can be indecisive in different
situation.
 Co-ordinator – It needs to be focus on the team objectives. Strength is confident and
weakness is it can be manipulative.
 Plant – It helps in problem solving. Strength is imaginative. Weakness is ignore
incidentals.
 Monitor evaluator – It provides a logical eye. Strength is strategic and discerning.
Weakness is lack the drive (Gruman and Saks, 2011).
 Specialist – It brings in depth knowledge. Strength is single minded.
 Shaper – It provide the necessary drive to ensure that the team keeps on moving.
 Implementer – It needs to plan a workable strategy.
 Completer Finisher – It helps in polishing the work for errors so that they have a highest
standards of quality control.
Tuckman Model – It divides this model into four stages which include :-
 Forming – This stage is helps in assembling the team and by this the members of St-
Margaret's Nursing Home can do the proper learning and maintain the high level of
dependence on their manager for guidance (Farndale, Scullion and Sparrow, 2010).
 Storming – It assist in addressing the task suggesting the ideas to resolve the problems.
The manager of St-Margaret's Nursing Home have to do proper management so that no
issue can occur or if occur then they can easily resolve the issues.
 Norming – It is the third stage and in this team members have to make the appropriate
opinions or the ideas. Along with this they are having a ability to adjust the behaviour so
that they can avoid a conflicts.
 Performing – It is the last stage and this stage helps team members in understanding the
situation and provide the proper co-operation so that they can provide the best services to
the consumers.
2.2 Evaluate approaches that may be used to develop effective team working in health and social
care.
There are different type of approaches which can be used by the human resource manager
of St-Margaret's Nursing Home so that they can develop their team and by that they can provide

the best services to the consumers. The staff members have to use the appropriate skills which
helps in improving the effectiveness of team work. The workers of nursing home have to convert
their weakness into strength so that they can do qualitative work and by that they can not face
any issue. In nursing homes work can be done with the proper coordination (Barney, Ketchen Jr
and Wright, 2011). Along with this they have to develop the trust among the team members
which also support in improving the effectiveness of team work. The manager can use the
techniques which include brainstorming and team building exercise. Brainstorming is a group
creativity technique by which the manager of nursing home have to put more efforts which helps
in resolving the specific problems by using the appropriate ideas so that they can attain the
targets. This technique helps in resolving the problems and build a good team which assist in
providing the better services by using the new ideas as well as opinions. The manager of St-
Margaret's Nursing Home have to build a effective team which succour in attaining the
maximum benefits and by that they can achieve their aims also which are decided by the
company members. The staff members of nursing home have to arrange a meeting so that they
can find out which team needs to be develop their ideas. The manager of the institution have to
manage and observe that there are no barriers which is related to communication and for that
they have to remain updated time to time which assist in attaining the targets (Zheng, Yang and
McLean, 2010).
PART 2
LO 3 Covered in PPT

4.1 Theories of leadership that apply to the health and social care workplace
There are different leadership theory which can be used by the human resource manager
of St-Margaret's Nursing Home which helps in providing the better services to their consumers.
There are four leadership theory which can be used by the nursing home includes trait theory,
transactional, transformational and contingency theory (CHUANG and Liao, Guchait and Cho,
2010). These can be used by the managers so that they can do best work. They are:-
Trait theory – It is also called as dispositional theory which is a approach related to the study of
human personality. It helps in identifying and measuring the degree which is related to the
personality traits. It focus on interaction or conflict between the personality components and by
that they can categorise the people into different personalty buckets. It helps in doing the
modifications in behaviour so that they can identify the potential leaders (Ferguson and Reio Jr,
2010).
Transactional theory – This theory involves in motivating and directing the followers so that
they can do proper appealing to their self interest. The staff members of St-Margaret's Nursing
Home have to follow the instructions of the leader so that they can provide the best services. This
theory having the four dimensions which includes the contingent rewards, active management by
exception, passive management by exception and laissez faire.
Transformational theory – It is a theory or approach which causes the change in the individual
as well as social system. It assist in creating the valuable along with the positive change in the
followers with the end goal which helps in developing the followers into leaders (Haines III,
Jalette and Larose, 2010).
Contingency theory – It is the organisational theory which having a claim that there is no best
way which helps in organising the St-Margaret's Nursing Home , to lead a company as well as to

make the appropriate decisions. It is based on the effectiveness of management which is
dependent upon the interplay between the application of management behaviours along with the
specific situations. The staff members have to do the proper management according to the
situations so that they can improve the performance (Kehoe and Wright, 2013).
4.2 Analyse how working relationships may be managed
Good working relationship is necessary in developing or improving the business so that
they can attain the maximum benefits. The managers of St-Margaret's Nursing Home have to use
the new and innovative ideas so that they can do the improvements. The members of nursing
home have to build trust with the mutual respect which will helps in doing the work together.
The employees of institution have to do effective communication so that they can not face any
obstacles in providing the best services to their consumers. Along with this they have to do
proper work so that they can manage the relationship. The employees have to develop the skills
and knowledge which supports in providing the services. For managing the relationship in the
workplace, they have to resolve the conflicts (Management and Human Resources, 2017). They
have to understand and identify the need of relationship so that they can maintain.
The employees are always active listener when they talk to the consumers or colleagues
which also helps in maintaining the relationship in the workplace. The leader should be honest
and considerate their opinions as well as values. Along with this they have to promote the culture
so that they can understand the different backgrounds (Human Resource Management (MLitt)
2017 entry, 2017). The employees of St-Margaret's Nursing Home have to focus on the
communication between the team members or managers. The company members have to focus
should be utilising the most effective form of communication so that they can do the qualitative
work and provide the qualitative services to the consumers which will helps in attaining the goals
and objectives and by that they can maintain the relationship in the workplace. For example, if
the employees having a weakness or facing a problem then they have to discuss those problems
with the manager of St-Margaret's Nursing Home which will help in resolving it and by that they
can manage the relationship (BA (Hons) Human Resource Management, 2017).

4.3 Evaluate how own development has been influenced by management approaches
encountered in
own experience.
By doing the evaluation or analysis, there are certain issues which I am facing while
doing the development which has been influenced by management approaches which I have
encountered :-
By the use of own performance appraisal, I have been encouraged or motivated to
focusing ion the areas of weakness along with the strength. The manager of St-Margaret's
Nursing Home have to provide the training so that it will be helpful to me. I convert my
weakness into my strength. Along with this they have to concentrate on gathering the
information by the self directed reading and to improve the knowledge in the weak areas.
Another is team working. It implies working as a team or in the collaborative manner so
that they can easily attain the goals and objectives. The employees of St-Margaret's Nursing
Home have to use appropriate skills and knowledge so that they can do best work (Markos and
Sridevi, 2010). They have to maintain the best and strong relationship along with the good skills
of communication. Along with this they have to resolve the conflicts which helps in developing
the team work and by that they can attain the goals and objectives (Kraaijenbrink, Spender and
Groen, 2010).
Recruitment helps in selecting the best employee which helps St-Margaret's Nursing
Home in proving the best services to patients (Van Buren, Greenwood and Sheehan, 2011). The
employees having all the skills and knowledge that what type of services they have to provide so
that they can not face any problems and attain the maximum targets.
I consider the best management approach so that I can do the proper task allocation and
target setting for team. I have to attain the benefits by the appropriate task allocation which will
help in continuous development and helps in attaining the objectives.
CONCLUSION
From the above report it has been inferred that human resource defined the total skills,
talents as well as abilities so that the members of St-Margaret's Nursing Home provide better
services to their consumers. Along with this they have to use appropriate approaches which
involve in routine interaction of organisation. Health and social care is a place where perfect staff

as well as perfect timing is needed and also necessary in human resource management. Managers
are important player in the health care organisation. Along with this the human resource manager
of St-Margaret's Nursing Home play a enthusiastic function so that they can do the productive
designing and implementing of the principles so that they can make a changes according to the
situation. The manager of nursing home have to do the proper recruitment as well as selection so
that they can provide the better services. The employees have to maintain the relationship with
the other person so that they can do best work. The manager of nursing home have to use the
appropriate theory of leadership which helps in managing the all the work and by that they can
attain the goals and objectives. Along with this they have to do the proper allocation of resources
so that in providing the services the employees of the institution can not face any obstacles and
also helps in providing support that they can provide the best services which helps in attaining
the leading position as well as reaping the targets which are decided by the higher authorities of
nursing homes.
REFERENCES
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Online
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<http://www.chi.ac.uk/business-school/undergraduate/degree-routes/ba-hons-human-
resource-management>. [Accessed on 13th February 2017].
Human Resource Management (MLitt) 2017 entry. 2017. [Online ]. Available through:
<https://www.st-andrews.ac.uk/study/pg/taught-programmes/hr-management/>.
[Accessed on 13th February 2017].
Management and Human Resources. 2017. [Online ]. Available through:
<http://www.cpp.edu/~cba/management-and-human-resources/>. [Accessed on 13th
February 2017].