Report on Small Business Enterprise (SME)- Brooklands Hotel

Added on -2020-02-17

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SMALL BUSINESSENTERPRISE
TABLE OF CONTENTSINTRODUCTION......................................................................................................................3TASK 1......................................................................................................................................31.1 Profile of Brooklands Hotel and its strength and weakness.............................................31.2 Carry out the analysis by using comparative measures of performance..........................3TASK 2......................................................................................................................................42.1 Recommend with justification to overcome the identified weakness..............................42.2 Analyze the ways in which existing performance can be maintained.............................52.3 Recommend the new areas in which the business can expand its operations..................5TASK 3......................................................................................................................................63.1 Produce assessment of existing business objectives and plans’.......................................63.2 Revise the business plans to incorporate appropriate changes.........................................73.3 Prepare action plan to implement the changes.................................................................7TASK 4......................................................................................................................................84.1 Report on the impact of proposed changes on the business and personnel.....................84.2 Plan how the changes will be managed in business.........................................................94.3 Monitor the improvement in the performance of business over the time scale...............9CONCLUSION........................................................................................................................10
INTRODUCTION Small business enterprises are the small organization which has less than 250employees working in the organization. The aim and the objective of this type of organizationare to meet the needs and desire of the customers. This report focus on the Brooklands Hotelwhich is SME and it has been newly opened in UK. Further, the report will highlight thestrengths and the weakness and even focuses on improving the weakness by adoptingdifferent techniques. On the other hand, it also makes the business plan which can assist thehotel in achieving the objective effectively. Besides this, stress is also laid on managing thechange management so that the staff can be motivated to attain the goal. TASK 11.1 Profile of Brooklands Hotel and its strength and weakness Brooklands Hotel is a small business organization which is established in UK. It is thenew hotel which is situated in Weybridge. It is luxury four star hotels which are situated nearthe Brooklands motor racing circuit. It has less than 250 employees who are working in thehotel. In the few time only, the hotel has become popular among the guests because of theirservices and the hospitality which they provide to their customers (Bridge and O'Neill, 2012).Besides these services, it offers several other facilities like fee Wi-Fi etc. there are some ofthe strengths and weakness of Brooklands Hotel which are as follows: Strength: The major strength of the hotel is its location as it is situated near the motor racingwhich is one of the attractive feature for the touristsThe rooms and the other facility are exceptionally well of the hotel and it is madeaccording to the needs and preferences of the guests. The rates and the prices charged of the hotel are based on the average rates and it iseasily affordable by the people (Storey, 2016) The ambience of the Hotel is also great which lure the customers to stay in the place. Weakness:The customer care service is bad as they are sometimes rude to their guestsThere are no feedback taken from the guests regarding their services
Another weakness is the financial issue as the firm has low finance to carry out theoperations (Altman, Sabato and Wilson,b 2010). 1.2 Carry out the analysis by using comparative measures of performanceIt is important for the organization to measure their performance. The reason is thatby evaluating the performance, the company can easily identify the profitability of their firm.In case of the Brooklands Hotel, it is required because if the organization is occurring lossthen different strategies can be made to resolve it. The tools which can be used for evaluatingthe performance are as follows: Customer review- There are many online and social media sites are made. In whichthe Brooklands Hotel has been registered. By seeing the positive comments as well asreview, the hotel can analyze that the services which are providing to the guests areeffective and they are according to the needs and preferences of the customers(Fassin, Van Rossem and Buelens, 2011). Ratio analysis- For evaluating the performance of the Brooklands Hotel, ratio analysisis also one of the important means. By calculating the ratio of liquidity, turnover,profitability, the firm can identify the areas which require improvement (Islam andet.al., 2011). They are the real performance indicatorCash flow statement- This is the vital tool to analyze the different aspects which arecontributing in calculating the net profit of the hotel. In cash flow statement, theexpenses, cost and the income are included which helps the organization to knowabout as where they can invest or further it assist in forecasting the future through theprofit (Thornton and et.al., 2011).TASK 2 2.1 Recommend with justification to overcome the identified weaknessIt is important to develop the strategies which can help in overcoming the weakness ofthe organization. In the Brooklands as it is the new hotel so for building the positive brandimage, it needs to adopt the tactics to change the weakness into the strength. Some of themethods which can be used are as follows: Financial methods- as the hotel is new to the industry, it does not have huge financialcapability to carry out various functions which are required in the industry. Forpromoting their services as well as marketing, proper finance is required. To make

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