Report on Organizational Communication (PDF)
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Added on 2021-02-19
Report on Organizational Communication (PDF)
Added on 2021-02-19
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REPORT
Table of ContentsINTRODUCTION...........................................................................................................................1LITERATURE REVIEW ..............................................................................................................1ANALYSIS AND DISCUSSION OF ALL QUESTIONS.............................................................3CONCLUSION ..............................................................................................................................4REFERENCES................................................................................................................................5
INTRODUCTIONOrganizational Communication refers to the exchange of views, information & ideas thatis both within and outside the business. Every business whether profitable or a non profitableorganization has specific objectives & stakeholders. So to achieve those goals and objectiveseffective communication is must with the stakeholders of the company. The report will highlightabout the communication practices and strategies that will be applied in Mr. Fishy to overcomethe challenges & barriers faced by them(Barbour, Gill and Barge, 2018). The report alsodescribes the principles of various forms of communication and how these principles will beapplied for effective communication at Mr. Fishy. LITERATURE REVIEW According to Burke, (2017) Organizational communication means the flow ofinformation inside and outside the network of business. There are various forms oforganizational communication depending on the structure, direction & expression such asformal, informal, downward, upward, horizontal, written, oral and verbal. The author states thatcommunication is the base for action. Any activity starts with communicating the necessaryinformation to the members. Communications makes planning easy like passing any informationfor the requirement in the company. But there should be clarity in what the individual wants tocommunicate, then only it will be effective. The message should be clearly communicated to theother person. On the other hand Church and Waclawski, (2017) states that sometimes there isclarity in the message of the sender but still the receiver due to lack of attention misinterpret theinformation that can lead to either loss of profits or any misunderstanding between the receiverand sender of the information. So for communication to be effective it must be clear and thereceiver should be attentive. As per the view of Cooren, (2016) Communication is the medium of information for theorganizational members and helps them in decision making process. For decisions to be effectivethere should be smooth flow of communication in the organization. In this manner the decisionmakers have idea that the decisions they have made has take every person's consideration andincludes all the relevant facts. This is according to the principle of feedback that to makecommunication effective it is necessary to get feedbacks from every person in the organization.As individuals can reply to the information forwarded to them and state their views regarding thesame and organization will consider it. On the contrary Dingemanse and et.al., (2015) says that1
the feedbacks must be collected on time so that the implementation process is not delayed. Thisis said considering the principle of timeliness. Any time lag in communication will be of no useor importance for the organization. So communication should be done at the right time to avoidany consequence.According to Lapointe and Beaudry, (2016) there are various barriers to communicationin organizations that affect the performance and productivity of the businesses. One of thebarriers to communication is organizational barriers that is related to the organisation structure,rules & regulations. In the organizations that are have highly centralized pattern, in this situationmembers or employees will not be able to have free and open communication. Rigid rules ®ulations and clumsy procedures sometimes become hurdle to communication. Lewis, (2019)argues that it is true that centralised system cause many problems but applying principles ofinformality can solve this issue. Author says that sometimes the formal communications is notable to accomplish the required results, informal method of communication can be effective inthese situations. According to the view point of Mumby and Kuhn, (2018) the management muststart using informal communication for evaluating the response of employees towards rules andpolicies. Informal Communication can help in quick decision making and getting solution tovarious problems. It even helps in collecting feedbacks from juniors regarding the rules ®ulations of the organisation.The Reece and Reece, (2016) states that there is psychological barrier which is an hurdlein the process of communication. The psychological barrier is an influence of the psychologicalstate of the person either receiver or the sender that creates an hindrance in the process ofeffective communication. Effective Communication depends on mental condition of thecommunicators, if the persons involved in the communication process are emotionally unwell,they won't communicate properly. The person involved in communication matters as much as themessage. The author quote the example if the boss have trust issues with the employee the, theboss will not share every detail, only selective information will be communicated to theemployee. This type of barrier occur due to lack of attention, trust issues, difference in attitude &opinions and closed mindedness. As per the view of Barbour, Gill and Barge, (2018) messagecommunicated must be absolute & adequate in all aspects. Inadequate and incomplete messagemight delay the implementation of the action and will create confusion in the employees.Accurate & complete information is necessary to take decisions and make plans. The employees2
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