Types of communication & Process
Added on 2021-02-21
12 Pages2010 Words19 Views
Communication
Table of ContentsINTRODUCTION...........................................................................................................................1LITERATURE REVIEW................................................................................................................1ANALYSIS AND DISCUSSION...................................................................................................3CONCLUSION................................................................................................................................4
INTRODUCTION.The exchange of information or the passing the ideas or thoughts from one individual toanother individual from one end to another end is termed as communication. In the extent to this,the organizational communication refers to exchange of information within and outside ofbusiness. It is important for every business to have a specific goals' and objectives along withspecific shareholders. There should be effective communication in business as to achieve thecertain goals and objective. In this repost the communication practice and strategies will behighlighted n the company of Mr. Fishy to overcome certain barrier and challenges faced bycompany. The report also describes the principles of various forms of communication and howthese principles will be applied for effective communication at Mr. Fishy. LITERATURE REVIEW.According to Barbour, Gill and Barge, (2018.) the communication in an organizationmakes the employee to move closer to each other as it is one of the important function which isclosely related to all managerial ones. Organizational communication refers to the flow ofinformation from inside to outside of network of business and vice versa. There are severalforms of organizational communication depending on their structure, direction & expressionsuch as formal, informal, downward, upward, horizontal, written, oral and verbal. The authoralso sated that communication makes the performing the task easy like passing any of theparticular information according to requirement in the company. On the other hand the Burke,(2017) contradict that the communication which lacks the quality regarding the clarity ofinformation is baseless. It leads to have ineffectiveness and inefficiency in terms to competingthe performance of employees. The author also supported that due to lack of attention by thereceiver, the information used to get misinterpreted which can lead to either loss in profits orcreate misunderstanding between the receiver and sender of information. So for communicationto be effective, clear along with attentiveness of receiver.As per the view of Church and Waclawski, (2017) communication is termed as the importantpart for the decision-making process of an organization. Communication is turned as additionalfor the smooth flow from the effective decision-making. In this manner the decision makers haveparticular idea regarding the decisions they have made has taken every person's consideration. Italso includes all the relevant facts which are necessary to be considered among each perception1
of employee for the effective decision building. This is according to the principle of feedbackthat to make communication effective it is necessary to get feedbacks from every person in theorganization. On the hand the Cooren (2016) contradicts that there should be collection offeedback from the employee at regular interval that the process of the communication cannot bedelayed. Purpose of communication has no use if no feedback has been collected from thereceiver. The feedback is only vital for the written communication as in case of oralcommunication the feedback is immediately known. Any time lag in communication will bereluctant for the organization. So communication should be done at the right time to avoid anyconsequence. The author also stated that use of unnecessary information add cost to system. According to Dingemanse and et.al. (2015) there are various barriers to communicationin organizations that would have effect on the performance and productivity of operationmanagement of businesses. One of the barriers towards communication is about havingorganizational barriers which is related to the organization structure, rules & regulations. Itincludes about the rigid rules & regulations along with clumsy procedures which turns out to behurdled in effective communication. The Barbour, Gill and Barge, (2018.) also stated thatorganization having the centralized pattern have the problem regrading free and opencommunication. On the other hand the Cooren (2016) argued that centralize system cause manyproblems . These problems can be solved through applying principles of informality. The authoralso supported that in some cases the formal communications cannot accomplish the requiredresults, informal method of communication can be effective in those particular situations. TheChurch and Waclawski, (2017) stated that Informal Communication help in having quickdecision-making regrading to solution in various problems. It also helps in collecting andanalysing feedbacks from juniors regarding the rules & regulations prevailed in organization. As per the views of Cooren (2016) the major principles of communication involves theclarity, adequacy and consistency, economy, feedback. The author also stated that there will belack of effective communication without the application of principles of communication. Thereshould be clarity in communication which means that whatever language is used should be easyto understand. According to Barbour, Gill and Barge, (2018.) there is the major impact ofpsychological barriers which uses to come between the process of communication. Thepsychological barrier which is influence of the psychological state of person either receiver orsender that creates a hindrance in process of effective communication. The author also state that2
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