Research Analysis: Exploring Employee Engagement and Patient Experience in an Organization

Running head: RESEARCH ANALYSIS
RESEARCH ANALYSIS
Name of the Student
Name of the University
Author Note

1RESEARCH ANALYSIS
Table of Contents
Chapter 1: Introduction....................................................................................................................3
1.1 Background of the research...................................................................................................3
1.2 Background of the Organization............................................................................................4
1.3 Research Aims.......................................................................................................................4
1.4 Research objectives...............................................................................................................4
1.5 Research Questions................................................................................................................5
1.6 Research Hypothesis..............................................................................................................5
1.7 Research Rationale................................................................................................................6
1.8 Summary................................................................................................................................6
Chapter 2: Literature Review...........................................................................................................7
2.1 Introduction............................................................................................................................7
2.2 Employee engagement...........................................................................................................7
2.3 Factors impacting employee engagement..............................................................................8
2.4 Patient experience..................................................................................................................8
2.5 Factors affecting patient experience......................................................................................9
Chapter 3: Research Methodology................................................................................................10
3.1 Overview..............................................................................................................................10
3.2 Research Philosophy............................................................................................................10
3.3 Research Approach..............................................................................................................10

2RESEARCH ANALYSIS
3.4 Research Design..................................................................................................................10
3.5 Data Collection Process.......................................................................................................11
3.6 Data Analysis Process..........................................................................................................11
Chapter 4: Expected Outcome.......................................................................................................12
Chapter 5: Project schedule (Gantt chart)......................................................................................12
References......................................................................................................................................14

3RESEARCH ANALYSIS
Chapter 1: Introduction
1.1 Background of the research
The employee engagement can be stated to be a critical concern for the different hospitals
as present in the United Kingdom because of its relation to the overall satisfaction of the
different patients. The patients are an integral part of the hospitals and with respect to this, it
becomes considerably important for the hospitals to ensure that, they engage in considerable
measures to ensure that, they are able to provide quality healthcare to the different employees
and also ensure that, there does not take place any medical errors or related patient harms
(Bishop 2013). The health care service as present in the United Kingdom can be stated to be of
good quality, however, recently, there have been various cases whereby the overall healthcare
scenario has been depleting and the different hospitals are not being able to provide premium
health care services to its customers. According to..., an important reason of consideration in the
particular scenario can be contributed to the lack of communication which takes place with
respect to the different employees in the hospital. This lack of communication contributes to the
risk related to patient care and the treatment being done especially in the case of an elderly unit.
Moreover, various causes related to the cultural sensitivity of the nurses, the problems in
the dietary checkup and the on call home visit doctors. Due to the distant nature of the upcoming
UK hospitals, the main sufferers can be stated to be the patients. In light of this, in hospitals like
the St. Helier and Epsom Group, have experienced and increased number of casualties whereby
the care of the patient has not been up to the required standard. According to Collier et al.
(2016), there has been an increase of approximately 1.3% in the last few years and hence, this
appears as a negative example. Moreover, there has been a drop in the patient reduction by 10%
which has negatively impacted the hospitals` overall revenue as well.