Research Methodology Business Assignment

Research Methods
(Task 3)

Contents
1. INTRODUCTION.......................................................................................................................1
1.1 Problem statement/Knowledge gap.......................................................................................1
1.2 Type of research....................................................................................................................1
1.3 Significance...........................................................................................................................1
1.4 Research objectives...............................................................................................................2
1.5 Research questions.................................................................................................................2
2. Literature review..........................................................................................................................2
2.1 Reasons due to which employees face stress at working environment.................................2
2.2 The strategies that are applied by room attendant to reduce stress........................................2
2.3 The role of management regarding stress faced by room attendant......................................3
3. Research design and methods......................................................................................................3
3.1 Population..............................................................................................................................3
3.2 Sampling approach................................................................................................................3
3.3 Types of qualitative data collected........................................................................................4
3.4 Interview protocol design......................................................................................................4
3.4.1 Probes and prompts.............................................................................................................4
3.5 Codes and codebook..............................................................................................................4
3.6 Mode and type of interviewing..............................................................................................5
3.7 Analytic approach..................................................................................................................5
4. Type of contribution....................................................................................................................5
5. Limitations and conclusion..........................................................................................................6
6. Appendices: Interview protocol...................................................................................................6
7. REFERENCES............................................................................................................................7

1. INTRODUCTION
Within organization, there are different type of issues that are faced by employees.
Among all these one of the main issue that is forces in this research is about stress (Kensbock,
Jennings and Patiar, 2014 ). There are conditions in which workers have to perform many
different type of work within speculated time period. Main area of study for this research is to
understand coping with stress at work as a room attendant at hotel industry.
1.1 Problem statement/Knowledge gap
Main concern for the study is difficulty to work within hotels by room attendants due to
stress that is caused to employees. There are many set of works that has to be performed by
employees and it becomes difficult for them to perform and as a result the stress increases and
there are many negative impact of stress on the job performance (Crum, Lyddy and Langer,
2014). The rate of employee’s turnover within hotels is high and there are many set of issues due
to which workers leave the firm. It includes reasons like lack of understanding for the roles and
responsibilities that has to be played, lack of training and development, lack of proper
interaction, increase work load, etc. Among all these when there are increased in workload, then
it increases the rate of stress and performance level of employees.
1.2 Type of research
There are two different type of research that can be carried out. In this context, it includes
qualitative and quantitative research. Qualitative research can be determined to be the primarily
exploratory research. This is helpful enough to raise the understanding motivations, opinions and
underlying reasons (Mackey and Gass, 2015 ). On the other hand, quantitative research focus on
the objectives measurement and this is done with the help statistical, numerical or mathematical
analysis of data. Among these two, there research will make use of qualitative research as it
enables to focus on the other set of researches that are already conducted in order to raise the in
depth understanding for the research topic.
1.3 Significance
This research will enable to understand the main areas in which employees are facing
serious issues in relation with stress. Further, majority of the hotels are facing this type of issues
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