Research Methods for the Service Sector

Research Methods for the
Service Sector
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Contents
ASSESSMENT 2: PORTFOLIO: QUANTITATIVE.....................................................................1
The design of a Questionnaire.........................................................................................................1
Statistical testing: Descriptive analysis...........................................................................................2
Variable 1.....................................................................................................................................2
Variable 2.....................................................................................................................................3
Variable 3.....................................................................................................................................4
Variable 4.....................................................................................................................................5
Variable 5.....................................................................................................................................6
Variable 6.....................................................................................................................................7
Variable 7.....................................................................................................................................8
Variable 8.....................................................................................................................................9
Variable 9...................................................................................................................................10
Variable 10.................................................................................................................................11
Statistical Testing: Chi Square Test...............................................................................................12
Test one......................................................................................................................................12
Test two.....................................................................................................................................14
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ASSESSMENT 2: PORTFOLIO: QUANTITATIVE
The design of a Questionnaire
Name _________
Position at workplace __________
Question 1: Specify your age group
a) Below 25
b) 25 to 35
c) 35 to 45
d) 45 and above
Question 2: Select your Gender
a) Male
b) Female
c) Other
Question 3: How many years of experience do you have of working at your current workplace?
a) Less than a year
b) 1 to 5 years
c) 5 to 8 years
d) 8 years and above
Question 4: Are you aware that every workplace has an implication of maintaining health and
safety standards.
a) Yes
b) No
Question 5: Do you think your workplace maintains health and safety standards.
a) Yes
b) No
Question 6: According to you, what all health and safety standards are maintained by your
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organisation.
a) First aid
b) CPR resources
c) Fire exit and fire extinguishers
Question 7: Have your workplace ever experienced any health and safety breakdown due to
noncompliance of health and safety standards?
a) Yes
b) No
Question 8: According to you, what is the significance of health and safety standards at a
workplace?
a) Ensures employees’ safety and welfare at work
b) Reduces workplace stress
c) Retains employees
Question 9: If an organisation fails to comply with health and safety standards then what all
challenges they have to face?
a) Deteriorating employment relationship
b) Legal actions
c) Penalties under health and safety act
Question 10: What are the ways by which challenges raised from non-compliance of health and
safety standards can be mitigated?
a) Ensure maintaining health and safety equipment
b) Introduction of HSC provisions
c) Employing separate staff for maintaining HSC compliances
Statistical testing: Descriptive analysis
Variable 1
Descriptive analysis is an analytical tool which helps in developing familiarity with the
distribution of data in a dataset. This tool helps in analysing common associations in variables
and their values in the data. There are various statistical measures which are ascertained by
descriptive analysis; these measures are mean, mode, median, standard deviation, sum, range,
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