Significance of Training & Development in Managing and Retaining Talent in UK Hospitality Sector: A Study on Marriott

RESEARCH PROJECT

Table of Contents
Preparing brief research proposal................................................................................................3
Background of the study.............................................................................................................3
Research aim and objectives.......................................................................................................3
Rationale of the study.................................................................................................................3
Literature review.........................................................................................................................4
Research methodology................................................................................................................5
Timeline......................................................................................................................................6
RESEARCH METHODOLOGY.....................................................................................................8
DATA ANALYSIS..........................................................................................................................9
CONCLUSION AND RECOMMENDATION.............................................................................13
REFLECTION...............................................................................................................................14
Alternative research methodology that can be considered for the study..................................14
REFERENCES..............................................................................................................................16
APPENDIX....................................................................................................................................17
Questionnaire............................................................................................................................17

Topic: To assess the significance of training & development in relation to managing and
retaining talent within UK hospitality sector: A study on Marriott
Preparing brief research proposal
Background of the study
The business exists in the environment which is very dynamic and ever- changing and it is
very essential for the companies to have adaption to the latest changes. Thus, for this the most
essential thing is the training and development (Tracey and Swart, 2020). The training and
development is defined as the providing of knowledge and guidance to the employees or other
person in order to give them knowledge of the latest trend. In the hospitality industry there are
many different changes which take place very fast and frequently and it is essential for the
person to adapt to the latest changes. Thus, the current research will outline the importance of
training and development in retaining of the talent within the hotel Marriott.
Research aim and objectives
Aim
The aim of the current study is to investigate the extent to which training & development
in relation to managing and retaining talent within Marriott.
Objectives
 To develop understanding about the concept of training & development.
 To assess the importance of training & development within hospitality sector.
 To identify the contribution of training & development in relation to talent management
and retention within Marriott.
 To recommend effectual T&D practices to Marriott that contributes in talent management
and retention.
Rationale of the study
The rationale behind current study is to assess the manner through which employees can be
managed and retained within Marriott. Moreover, in hospitality sector employee turnover is
increasing with the very high pace. This in turn directly impacts productivity and profitability of
firms operating within UK hospitality sector. It has assessed from the evaluation that now
technological advancement is increasing frequently. In this regard, through the means of

thematic analysis research could shed light on the manner by which talent management and
retention can be ensured in Marriott.
Literature review
Concept of training and development
In accordance with the views of Johnson, Park and Bartlett (2018) training and development
is defined as the steps taken in order to improve the current working ability of the person or the
employees working in the company. This is very essential for the companies and especially in
hospitality sector as there are many different changes taking place in the external environment
and specially in the technological sector. Thus, there is great importance of training and
development in the hospitality sector and is very essential for the companies and hotels to learn
the new things and make the employees to learn as well.
In contrast to this Rathore (2017) states that training and development is essential for the
companies in the hospitality sector as this will help the employees in learning new and advance
things. Thus, this will increase the working efficiency of the employees and this will result in the
overall development of the hotel and other business as well. Thus, the training and development
will assist the company in managing the working and the operations of the company in better
manner which will lead in the development of the business to a great extent.
Various methods of providing training and development
In the views of Zaitseva, Goncharova and Androsenko (2016) there are various methods
through which hotel can provide for training to its employees and workers. The major method of
giving training is the method of mentoring. Under this technique the mentor or the senior of the
employee provides all the information relating to the recent changes taking place in the
environment. Thus, this will assist the employees to learn for the latest trends going on the in the
external environment.
In contrast to this Fletcher, Alfes and Robinson (2018) argues that the major method of
training is the method of role play. Under this method the employees are given with a situation
and they have to act in a manner that if in actual they encounter with the same situation then how
would they have reacted. This is a little practical method and this assist the employee to retain
the learning in more effective manner. This is due to the fact that when the person actually
performs the activity then they remember it for much longer period of time.
Importance of training and development in retaining good talent within the hotel