Role of Talent Management in Overcoming the Threat of COVID-19 in the Hospitality Sector

Table of Contents
Introduction......................................................................................................................................1
Background to the study.........................................................................................................1
Research aim..........................................................................................................................1
Research objectives................................................................................................................1
Research Questions,...............................................................................................................1
The research rationale............................................................................................................2
Scope......................................................................................................................................2
Time Frame......................................................................................................................................3
Literature Review.............................................................................................................................6
Methodology....................................................................................................................................8
Ethical Issues.................................................................................................................................10
Conclusion.....................................................................................................................................10
REFERENCES..............................................................................................................................11

Research Topic: Role of talent management in overcoming the threat of
COVID-19 in the hospitality sector. A case study on The Hoxton.
Introduction
Background to the study
The talent management forms a vital part and concept for all organisations as it facilitates
and ensures better hiring practises for the recruitment of talented employees along with ensuring
their efficient development for better success of a firm. Besides this, talent management also
leads an important role in motivating and directing employees for better performance and
overcoming any current problem or issues (Awan, Shamim and Ahn, 2020). COVID-19
pandemic has resulted in the form of lock-down and strict rules regarding social distancing,
which had led to a negative impact on operations and business activities of the hospitality
industry in particular. Therefore, this study will investigate the role of talent management in
overcoming the threat of COVID-19 in the hospitality sector.
Research aim
To evaluate the importance of talent management in Hoxton, Shoreditch Hackney, London
in order to analyse its role in overcoming the threat of COVID-19 within the company
Research objectives
The following objectives will be purposed to achieve the above:
i. To determine the impact and issues created by COVID-19 on business operations of The
Hoxton, Shoreditch Hackney, London.
ii. To review the role and talent management practices within the Hoxton hotel
iii. To analysis the role that could be played by talent management in overcoming the threat
of COVID-19 within The Hoxton Hotel.
Research Questions,
 What possible impact and issues are there which are created and lead out by COVID-19
on business operations of The Hoxton, Shoreditch Hackney, London?
 What are the role and practices of talent management practices within the Hoxton hotel ?
 What crucial role could be played by talent management in overcoming the threat of
COVID-19 within The Hoxton Hotel?
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The research rationale for conducting research
Further, the rationale for the selection of current research topic based on the fact that its
facilities and leads to a better implication about the negative impact and issues caused by
COVID-19 on business operation. The research will help to analyse the elements of talent
management in the organisation and how their talents could play a fundamental role in helping
the company mitigating the negative impacts and tap the opportunities during the pandemic.
There is a certain gap as information is collected from the respondents those are working
employee's and not from other people through which prospect of the employee only measured
rather than of customers as well. The significance of this research is to offer better benefits under
which working efficiency and its effectiveness both get advanced that also help to achieve
standardised outcome within the stipulated period of instance.
Scope
The study mainly focuses on Hoxton hotel in the UK and primary data collection with be
limited, staff of supervisory roles, senior managers and functional managers of marketing,
operations and finance as the core functions in the hotel. Hoxton hotel prides itself in effective
HRM and has attracting performing over the years using leveraging the City of London’s
attractiveness for potential talents from all the world. The data that will be collected is the
companies definition/ principle of talent management, TM practices, ways that TM can talents
potentials in the pandemic, effects of the pandemic on employees, customers numbers, revenue
sources Further, the current investigation on The Hoxton seemed to have wide scope which
focus and emphasis on possible impact and issues are there which are created and lead out by
COVID-19 on business operations along with analysing the crucial role could be played by talent
management in overcoming the threat of COVID-19. Thus, this study would support the business
organisation to have better talent management strategies to cope up with issues of COVID-19
along with having a more skilled and creative workforce for better business success.
Literature Review
Importance of talent management in the hospitality industry
As per the viewpoint of Prarthana Ghosh, (2019), the concept of talent management is vital
and essentially important for an organisation as it comprises of the crucial process by which an
organisation and businesses firm identifies and select most talented people for its operation who
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