Research Project

RESEARCH PROJECT

Table of Contents
TASK 1.......................................................................................................................................................3
P1 Produce research proposal..................................................................................................................3
P2 Research methods...............................................................................................................................6
TASK 2.......................................................................................................................................................6
P3 Primary and secondary research methods...........................................................................................6
P4 Analytical tools to research findings..................................................................................................8
TASK 3.....................................................................................................................................................18
P5 Communicate research outcomes.....................................................................................................18
TASK 4.....................................................................................................................................................19
P6 Reflect on effectiveness of research method.....................................................................................19
P7 Alternative research methodologies..................................................................................................19
REFERENCES..........................................................................................................................................20

TOPIC: The impact of talent management on the role HR in the hospitality sector.”
TASK 1
P1 Produce research proposal
Background of Research
Talent management is related to anticipation of the required human capital for firm and
also planning to meet with those requirements. Talent management plays a necessary role in
business strategy it is an important assets of company (Beamond, Farndale and Härtel, 2016).
Holiday inn is British Owned American hotel brand and also Subsidiary of Intercontinental Hotel
groups. It was founded in year 1952 by Kemmons Wilson. In context to hospitality sector, main
role of human resource in talent management is to hire the well educated and talented employees
which can able to serve the better services to consumers and also provide them the positive
experience so that they can loyal to company.
Rationale of Research
Present research has been taken into consideration on impact of talent management on
HR role in hospitality sector. In talent management, human resources play the vital function to
attract talents and many others. Learner can consider the new areas and even talent management
using the current research (Collings, Scullion and Caligiuri, 2018). This helps learner to
understand in detail the role of HR in talent management in hospitality sector. This study helps to
improve the skills and abilities of the researchers, so they can systematically carry out their work
without any uncertainty. This research assists a researcher in potential practice in context to
future.
Aim
To determine the impact of talent management on HR role in hospitality sector. A study
on Holliday inn London.
Objectives
• To understand concept of talent management in context to hospitality sector.

• To examine role of HR in talent management in hospitality sector.
• To analyse the impact of talent management on role of HR in hospitality sector.
Questions
 What is talent management in context to hospitality sector?
 What is the role of HR in talent management in hospitality sector?
 What is impact of talent management on role of HR in hospitality sector?
LITERATURE REVIEW
Talent management in context to hospitality sector
According to Louis Carter (2020) Talent management is commitment of an organisation
to hire from assistant and the talented employees available in job market. It is related to
anticipation of needed Human Capital for company and planning to meet with those
requirements. It is a systematic process of determining vacant job position, recruiting suitable
candidate, developing skills as well as expertise of an individual to match position and sustaining
them to attend business objectives. In hospitality sector, talent management focus on hiring the
talented staff members which can able to provide the better customer service and also serve the
better to customers so that they can get the better experience. In this industry, quality of customer
service as well as responsiveness of staff has direct impact on image of Hotel. There is need to
Hotel Executives to devise the well talent management strategies that develops culture of the
ongoing development former organization by the commitment and high performance to give the
better services in practical manner.
Role of HR in talent management in hospitality sector
On the basis of Bernadette Scott and Sheetal Revis (2020) Human resources is main part
of an organization and its main focus is on increasing the productivity of an organization. Human
resource has always concentrated on the basic steps of the talent management like hiring,
training and sustaining the skilled employees. To reach at the set objective they need dedication
high performing staff members which use customer centric approach. It is necessary for
hospitality sector to development of effective talent management. In Holiday Inn hotel, talent

management as resource to be managed on the basis of performance level or requirement of an
organization (Elegbe, 2016). The main focus of talent management in this hotel is on
identification as well as promotion of the talented staff members with their retention. Holiday
Inn hotel is looking for the Talented staff members because they are more capable as well as
protective to introduce the innovations which helps in business development and also make
improvement in quality of performance. Focus of talent management is an instrument of the
human resource by detention and also promotion of the talented staff members. As human
resource compromise necessary Assets of an organization and invest financial resources in to
training of staff members and also make improvement in their performance. Talent management
is one of the effective ways to make improvement in quality of the human resource by
employment and promotion of high qualified and talented staff members who have talent and
skills useful for Holiday Inn hotel.
Impact of talent management on role of HR in hospitality sector
As per opinion of Jennifer Nzonzo and Tsitsi Chipfuva (2020) Human resource has
always concentrated on the basic type of the talent management for an instance hiring and
training employees. Implementing better talent management needs careful planning and
understanding all the components of an organization which work in unison to drive the
outcomes. Holiday Inn hotel is incorporating the best solution to optimize key management
function so that employees, managers can focus to high value activities. Talent management
develops the positive and negative impact on role of HR in hospital sector. In context to positive
impact, talent management focuses on hiring the talented employees and also sustaining them for
long period of time. Human resource of Holiday Inn hotel contribute towards over and
perception of the hospitality organization through consumers and impact on position at market
place. Human resources helpful in improving performance level of employees and enhance their
productivity without any investment into introduction of new technologies (Gallardo Gallardo
and Thunnissen, 2016). Other than this, negative impact of sector by increasing issue of shortage
of the talented employees who can perform the hospitality sector and work in Holiday Inn hotel
to improve performance level as well as competitive position in Marketplace.

P2 Research methods
In conducting the research, it is necessary for researcher to identifying as well as
analysing the tools and techniques (Khoreva, Vaiman and Van Zalk, 2017). There are different
techniques included in research methodology given below:
Type of Investigation- Under this; there are mainly two different kinds of research
methods like qualitative and quantitative. In conducting present research, there has been
quantitative method used because it is helpful in giving the in-depth information and analysis
about the particular area.
Research philosophy- Interpretivism and positivism are two different research philosophies.
There has been positivism research philosophy used because it is based on quantitative method
and also provides the specific information (Kontoghiorghes, 2016).
Research Approach- It is related to plan and procedure that helps in carried out the research
activities effectively. In conducting present research, there has been deductive research approach
used because it measures the concepts of research quantitatively and able to generalise the
findings of investigation (Krishnan and Scullion, 2017).
Data analysis- To analyse the collected data from questionnaire, there has been thematic
analysis used and researcher make the interpretation of the collected data for analyses the
effectiveness.
Sampling- Sampling refers to process through which investigators can choose a number
of samples that are useful in a study. There is probability and non- probability methods for
choosing samples. In a research, sampling of probability is used as the samples are chosen
randomly and in a minimum period of time. 30 Holliday inn managers has been randomly
selected using random sampling method (McDonnell and et. al., 2017).
TASK 2
P3 Primary and secondary research methods
Data collection methods- It is related to collecting the information and data by using the
primary and secondary sources. To collect data from primary method, questionnaires are used as

it assists researchers without taking any extra time to provide quantitative information. There are
specific secondary sources that often gather secondary information in literature review within a
study. There are journals, libraries, newspapers, magazines, etc. all valuable tools for gathering
secondary and reliable knowledge regarding research goals in the literature review (Scullion and
et. al., 2016).
Cost, access and ethical considerations- In conducting the investigation, researcher faces the
many different issues. In some cases, they don't have money and time to successfully carry out
these activities. It is essential that the investigator should have enough cash and time to neglect
any kind of uncertainty before carrying out research activities (Tatoglu, Glaister and Demirbag,
2016).
On the other hand, it is necessary for a researcher to follow all the ethical considerations while
conducting an investigation. It should collect data by using the ethical sources. It is the
responsibility of researcher not to leak the information of respondents and also provide them
information about research outcomes (Taylor, 2018).
QUESTIONNAIRE
Name:
Age:
Gender:
Q1) Do you have understanding about talent management?
a) Yes
b) No
Q2) What are the benefits of talent management to organisation?
a) Improved On boarding Experience
b) Retain Top Talent
c) Improved Employee Experience
Q3) What is the main role of Human Resource in talent management in context to
hospitality sector?
a) Enhance the organizational efficiency
b) Career development

c) Promotion of the talent staff members
Q4) What are main components of talent management in an organisation?
a) Learning and Motivating
b) Performance Management
c) Succession Planning
Q5) What are the impact of talent management on role of HR in hospitality sector?
a) Hiring best workers with expertise
b) Increase productivity
c) Improve employees performance
Q6) What are different issues faced by Human resource of Holliday inn London in talent
management?
a) Unappealing company culture
b) Lack of leadership
c) Increased employee turnover
Q7) Does talent management provides the benefits to the hospitality sector?
a) Yes
b) No
Q8) What are the ways adopted through Holliday inn London hotel to overcome from the
talent management issues?
a) Develop policies
b) Provide training
c) Manage organisational culture
Q9) What are the different talent metrics that need to be measures through human
resource in talent management?
a) High-potential talent
b) Candidate reactions
c) Employee engagement and retention
Q10) Recommend ways to improvement in talent management in hospitality sector.
P4 Analytical tools to research findings
Data sheet

Q1) Do you have understanding about talent management? Frequency
a) Yes 27
b) No 3
Q2) What are the benefits of talent management to organisation? Frequency
a) Improved On boarding Experience 10
b) Retain Top Talent 10
c) Improved Employee Experience 10
Q3) What is the main role of Human Resource in talent management in
context to hospitality sector?
Frequency
a) Enhance the organizational efficiency 13
b) Career development 5
c) Promotion of the talent staff members 12
Q4) What are main components of talent management in an organisation? Frequency
a) Learning and Motivating 12
b) Performance Management 7
c) Succession Planning 10
Q5) What are the impact of talent management on role of HR in hospitality
sector?
Frequency
a) Hiring best workers with expertise 10
b) Increase productivity 10
c) Improve employees performance 10
Q6) What are different issues faced by Holliday inn London Human resource
in talent management?
Frequency
a) Unappealing company culture 10
b) Lack of leadership. 10
c) Increased employee turnover 10
Q7) Does talent management provides the benefits to the hospitality sector? Frequency
a) Yes 25
b) No 5
Q8) What are the ways adopted through hotel to overcome from the talent
management issues?
Frequency

a) Develop policies 12
b) Provide training 10
c) Manage organisational culture 8
Q9) What are the different talent metrics that need to be measures through
human resource in talent management?
Frequency
a) High-potential talent 10
b) Candidate reactions 10
c) Employee engagement and retention 10
THEME 1: Understanding about talent management
Q1) Do you have understanding about talent management? Frequency
a) Yes 27
b) No 3
a) Yes b) No
0
5
10
15
20
25
30
27
3
Interpretation: According to opinion of 27 respondents that they have understanding about the
talent management. Talent management is strategic human resource planning to improve the
value of Business and make this possible for organisation to reach at their set objectives. There
are the respondents which do not have information regarding the talent management.
THEME 2: Benefits of talent management

Q2) What are the benefits of talent management to organisation? Frequency
a) Improved On boarding Experience 10
b) Retain Top Talent 10
c) Improved Employee Experience 10
a) Improved On boarding
Experience b) Retain Top Talent c) Improved Employee
Experience
0
2
4
6
8
10
12
10 10 10
Interpretation: According to opinion of 10 respondents that the main benefit of talent
management is to improving on board experience. 10 respondents are agreed with sustained the
top talent employees through talent management. There are 10 remaining respondents which
agree with improving employee experience.
THEME 3: Role of Human Resource in talent management in hospitality sector
Q3) What is the main role of Human Resource in talent management
in context to hospitality sector?
Frequency
a) Enhance the organizational efficiency 13
b) Career development 5
c) Promotion of the talent staff members 12

a) Enhance the
organizational efficiency b) Career development c) Promotion of the talent
staff members
0
2
4
6
8
10
12
14 13
5
12
Interpretation: According to 13 respondents that main role of human resource in the talent
management is to increase efficiency of an organisation. There are 5 respondents which said that
human resource focus on career development of the employees at workplace. There are 12
respondents which are agreed with promotion of talented employees so that they can be
motivated.
THEME 4: Components of talent management
Q4) What are main components of talent management in an
organisation?
Frequency
a) Learning and Motivating 12
b) Performance Management 7
c) Succession Planning 10

a) Learning and
Motivating b) Performance
Management c) Succession Planning
0
2
4
6
8
10
12
14
12
7
10
Interpretation: On the basis of opinion of 12 respondents that main component of talent
management is Learning and motivating. 7 respondents are agreeing with performance
management. There are 10 respondents which said that succession planning is main component
of the talent management at workplace.
THEME 5: Impact of talent management on role of HR
Q5) What are the impact of talent management on role of HR in
hospitality sector?
Frequency
a) Hiring best workers with expertise 10
b) Increase productivity 10
c) Improve employees performance 10

a) Hiring best workers
with expertise b) Increase productivity c) Improve employees
performance
0
2
4
6
8
10
12
10 10 10
Interpretation: According to 10 respondents that hiring the talented employees with expertise is
main role of the HR in hospitality sector. 10 respondents are agreeing with increasing the
productivity of hospitality industry. According to 10 respondents that human resource focus on
improving the employees performance in the hospitality industry
THEME 6: Issues faced by Human resource in talent management
Q6) What are different issues faced by Holliday inn London Human
resource in talent management?
Frequency
a) Unappealing company culture 10
b) Lack of leadership. 10
c) Increased employee turnover 10

a) Unappealing company
culture b) Lack of leadership. c) Increased employee
turnover
0
2
4
6
8
10
12
10 10 10
Interpretation: There are 10 respondents with said that an appealing the culture of an
organisation is issue faced by the Holiday Inn hotel in talent management. 10 respondents are
agree with lack of leadership is a main issue that arise in hotel. On the basis of 10 remaining
respondents said that the main issue that faced by Hotel is related to enhance the employee
turnover of company.
THEME 7: Talent management provides the benefits to hospitality sector
Q7) Does talent management provides the benefits to the hospitality
sector?
Frequency
a) Yes 25
b) No 5

a) Yes b) No
0
5
10
15
20
25
30
25
5
Interpretation: There are 25 respondents with said that talent management develops the positive
impact on hospitality sector. Other than this, there are 5 remaining respondents which are not
agreeing with given statement.
THEME 8: Ways adopted through hotel to overcome from talent management issues
Q8) What are the ways adopted through Holliday inn London hotel
to overcome from the talent management issues?
Frequency
a) Develop policies 12
b) Provide training 10
c) Manage organisational culture 8

a) Develop policies b) Provide training c) Manage
organisational culture
0
2
4
6
8
10
12
12
10
8
Interpretation: There are 12 respondents which said that Holiday Inn hotel should develop the
policies to make improvement in talent management. According to 10 respondents that company
should provide the training to employees. On the basis of 8 respondents that Holiday Inn should
manage the organisational culture to make improvement in talent management.
THEME 9: Talent metrics that need to be measures through human resource
Q9) What are the different talent metrics that need to be measures
through human resource in talent management?
Frequency
a) High-potential talent 10
b) Candidate reactions 10
c) Employee engagement and retention 10

a) High-potential talent b) Candidate reactions c) Employee engagement
and retention
0
2
4
6
8
10
12
10 10 10
Interpretation: According to 10 respondents that high potential talent is main talent matrix that
human resource needs to be used for the talent management. There are 10 respondents which are
agreeing with measuring reaction of candidates. 10 respondents are agreeing with employee
engagement and also their retention.
TASK 3
P5 Communicate research outcomes
It has been examined the talent management is related to hiring the talented employees;
provide them training and also sustaining them at workplace for long period of time. The role of
human resource is in talent management is to guide the employees and also make improvement
in their performance level. It has been analysed from the above mentioned information that
human resource plays necessary role in talent management in hospitality sector as to provide the
training to the employees and also promoting them so that they can be motivated and also make
improvement in the performance level of employees. This has been examined that talent
management develops positive and negative impact on role of HR. It is complex to find the
talented employees in hospitality sector so that they can able to serve the better services to
customers. It is a main challenge for human resource to find out the talented employees. On the
other hand, the positive impact of talent management on role of HR is to provide the training to

existing employee so that their skills can be understand they can able to serve the better services
to customers in hospitality industry.
TASK 4
P6 Reflect on effectiveness of research method
I am happy to get a chance about conducting an investigation on impact of the talent
management on role of HR in hospitality industry. From conducting this information I got
information in the understanding departing the talent management in the hospitality sector and
also role of human resource. In this present investigation, literature review has been conducted
by using the secondary sources such as books, articles, internet sources and others. There has
been quantitative research methodology used because it provides the in-depth and detailed
information regarding the talent management. There has been questionnaire developed by me to
collect information from the primary research method as this is helpful in providing the
information within a less period of time. In order to choose the respondents to fill questionnaire I
used the random sampling method because it gives the chance to all the respondents equally.
P7 Alternative research methodologies
In conduct the present investigation, there has been questionnaire used as research
methodology. The main reason behind using the questionnaire is that it provides the reliable
information by collecting information from the large number of sample size within less period of
time. Benefit by using this method is that it takes less time and also it is less costly. Other than
this, interview can be used as an alternate methodology because there is a conversation among
the interviewer and interviewee. Interviewer asks the questions to interview regarding the
specific subject area. This method is not used in present research because it takes more time and
also expensive.

REFERENCES
Books & Journals
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management strategies to subsidiaries in emerging economies. Journal of World
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Collings, D. G., Scullion, H. and Caligiuri, P. M. eds., 2018. Global talent management.
Routledge.
Elegbe, J. A., 2016. Talent management in the developing world: Adopting a global perspective.
Routledge.
Gallardo Gallardo, E. and Thunnissen, M., 2016. Standing on the shoulders of giants? A critical
review of empirical talent management research. Employee Relations. 38(1). pp.31-56.
Khoreva, V., Vaiman, V. and Van Zalk, M., 2017. Talent management practice effectiveness:
investigating employee perspective. Employee Relations.
Kontoghiorghes, C., 2016. Linking high performance organizational culture and talent
management: satisfaction/motivation and organizational commitment as mediators. The
International Journal of Human Resource Management. 27(16). pp.1833-1853.
Krishnan, T. N. and Scullion, H., 2017. Talent management and dynamic view of talent in small
and medium enterprises. Human Resource Management Review. 27(3). pp.431-441.
McDonnell, A. and et. al., 2017. Talent management: a systematic review and future prospects.
European Journal of International Management. 11(1). pp.86-128.
Scullion, H. and et. al., 2016. Talent management. Employee Relations.
Tatoglu, E., Glaister, A. J. and Demirbag, M., 2016. Talent management motives and practices in
an emerging market: A comparison between MNEs and local firms. Journal of World
Business. 51(2). pp.278-293.
Taylor, S., 2018. Resourcing and talent management. Kogan Page Publishers.
Thunnissen, M., 2016. Talent management: For what, how and how well? An empirical
exploration of talent management in practice. Employee Relations. 38(1). pp.57-72.
Online
Carter, L., 2020. The Best HR Practices in the Hospitality Industry. [Online]. Available through:
<https://www.bestpracticeinstitute.org/blog/best-hr-practices/>.

Nzonzo, J. and Chipfuva, T., 2020. Managing Talent in the Tourism and Hospitality Sector: A
Conceptual View Point. [Online]. Available through: <
https://www.researchgate.net/publication/263973281_Managing_Talent_in_the_Tourism
_and_Hospitality_Sector_A_Conceptual_View_Point>.
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