The Impact of Conflict Management Strategies - Hilton

   

Added on  2021-02-19

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Research Project
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Title: “To determine the impact of conflict management strategies to improve employeesproductivity. A case on Hilton hotel.” CHAPTER 1: INTRODUCTIONOverview of researchIn business organisation, conflict is a crucial part which occur at workplace whileworking in a team. Thus, it is important for management to manage all the dispute and negativesituation within the workstation to encourage workers towards the job activities and also supportin establishing optimistic working station. In this regards, conflict management is crucial processsupport in developing an appropriate strategies that assist in resolving issues arise amongemployees. By this, organization may established positive working environment that assist inincreasing the chances of attaining set targets (Ekienabor, 2016). In case conflicts get ariseamong employees as it effect on the group activities in negative manner. It also influenceworkers performance in adverse manner. Current research is based on Hilton hotel which is UKbased hospitality industry that provide their hotel and resort services to its customers in over theworld for accomplishing their agonistic brand image. As company also develop effectivestrategies to conflict management that support in rising employees activities within theorganisation. It also help in improving productivity level of the workers that may reduceemployee turnover. Background of researchConflict management consider as an ability to identify as well as handle conflicts fairly.As it also help workers to amend their action at workplace and also reduce the chances or arsingissues. In this context, the main aim of conflict management is to increase acquisition activitiesand group outcomes that consist appropriate productivity in business organization. Hilton hotel isa global brand that provide full hotel services, resort to large number of customers in over theworld. Mainly, it is American multinational company and founded by Conrad Hilton toaccomplishing their famous image at market place. Company were 586 Hilton hotel and resortsproperties along with around 215263 rooms in 85 countries. For attaining success , it is crucialfor Hilton hotel to motivate employees for assigned activities (Horseman, 2016). This is possiblewhen workers get favourable and healthy work environment. In this, management of thecompany focus on keeping employees retain within the company by formulating effective
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conflict management strategies. It directly contribute in improving employee satisfaction atworkplace. Rationale of researchThe primary purpose behind selecting this investigation is to learn about conflictmanagement strategies that used by the company in order to reduce conflict within theorganisation and workers as well (Faisal Ahammad and et. al., 2015). Along with this, it alsohelp researcher in enhancing their knowledge towards the actual impact of conflict managementon improving workers performance within the organization. By this, investigator easily developtheir skills about the tools and techniques that used to effectively perform their activities. Research aim“To determine the impact of conflict management strategies to improve employeesproductivity. A case on Hilton hotel.”Research objectivesTo determine the concept of conflict management.To identify the influence of conflict management over employees performance in Hiltonhotel.To evaluate the relationship between conflict management strategies and employeesperformance in Hilton hotel.Research questionsWhat is the concept of conflict management?What is the influence of conflict management over employees performance in Hiltonhotel?What is the relationship between conflict management strategies and employeesperformance in Hilton hotel.Gantt ChartIt is consider as an effective tool that help in representation activities of research ingraphical manner along with its allotted time in which task will be completed. Along with this, italso provide guidance and right direction to workers to effectively complete the researchactivities in stipulate time frame. CHAPTER 2: LITERATURE REVIEWConcept of conflict management
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