Role of Technology in Organisational Productivity

Research project

Abstract
The current research work is based on determination of role of technology and its impact
on organisational productivity. In this project to get better understanding about the above topic a
quantitative research and investigation is conducted on Cosmo World Buffet Restaurant to get
better understanding about the impact of technology on its productivity. Further, the current
research work also focuses on issues that are faced by an organisation while implementing a new
technology at its workplace for which data collected through questionnaire to fulfil and meet
objective of current research work.
Table of Contents
Abstract............................................................................................................................................1
Topic: To determine role of technology and its impact on organisational productivity. A case
study on Cosmo World Buffet Restaurant.......................................................................................1
Chapter 1: Introduction....................................................................................................................1
1.1. Introduction of research project.......................................................................................1
1.2. Aims and objectives........................................................................................................1
1.3. Rationale for selection of current research Topic............................................................2
1.4. Research questions..........................................................................................................2
Chapter 2: Literature Review...........................................................................................................2
Chapter 3: Research Methodology...................................................................................................4
Chapter 4: Analysis and Findings....................................................................................................8
4.1. Analysis and interpretation of data..................................................................................8
4.2. Summary of Research Findings.....................................................................................18
Chapter 5: A Critical Appraisal, Recommendations & Suggestions for Further work.................19
5.1. Critical appraisal............................................................................................................19
5.2. Recommendations.........................................................................................................19

5.3. Reflection and suggestions for Further work................................................................19
Chapter 6: Conclusion....................................................................................................................20
REFERENCES..............................................................................................................................21
Appendix A: Questionnaire...........................................................................................................22

Topic: To determine role of technology and its impact on organisational
productivity. A case study on Cosmo World Buffet Restaurant.
Chapter 1: Introduction
1.1. Introduction of research project
Technology is something that aids in skills of employees and also enhances efficiency of
business operations through brining new and better idea for performing a task thus, plays a
crucial role in enhancing productivity of an organisation (Duke and Montag, 2017). With
increase in the level of competition together with changing market trends and dynamic behaviour
of customers the role and impact of technology is also enhancing for organisation as it facilitates
a framework to establish better customers relation through offering better quality services and
meeting their expectation. The Cosmo World Buffet Restaurant is a famous restaurant situated at
London, UK that consists of live cooking stations where customers can order and have a food
which is freshly cooked. Thus, to maintain the coordination and proper management of supply
and demand of food products effective implication of technology has become crucial for this
restaurant to maintain its productivity and sales level. Thus, the current research work is focused
on determining role of technology and its impact on organisational productivity based on
investigation of Cosmo World Buffet Restaurant.
1.2. Aims and objectives
Aim for the research
The main aim of conducting this research work on Cosmo World Buffet Restaurant is, “To
determine role of technology and its impact on organisational productivity.”
Research objectives
The objectives behind conducting this investigation on Cosmo World Buffet Restaurant
are stated as below:
 To determine role of technology in business.
 To examine impact of technology in productivity of Cosmo World Buffet Restaurant
(Ebert and Freibichler, 2017).
 To identify the complexities face by Cosmo World Buffet Restaurant by adopting
technology.
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1.3. Rationale for selection of current research Topic
The selection of current research topic based on role of technology and its impact on
organisational productivity is crucial and justifiable as it ensures better understanding about the
various ways through which an organisation can improve its productivity through better use of
technology. It also makes organisation aware about the complexities that might be faced while
adopting new technology. Further, the current research is having a wide scope for investigator
and other scholars as facilitates better knowledge and also lead to development of better skills
and research experience.
1.4. Research questions
The main resrch questions evaluated and addressed through current research work on
Cosmo World Buffet Restaurant are stated as below:
 What is the role of technology in business?
 What is impact of technology in productivity of Cosmo World Buffet Restaurant?
 What are the complexities face by Cosmo World Buffet Restaurant by adopting
technology?
Chapter 2: Literature Review
A literature review is comprehensive and a summary or description about the research
topic on the basis of the reviewing the articles, books and online server or websites which reflect
the relevant sources which associated to the particular research. The literature review or analysis
is formatting for the attaining the requirement and determining the nature of current topic. As
for the topic on which literature review is conducting is To determine the role of technology and
its impact on organizational productivity(Shujahat and et. al ., 2019).
a) To determine the role of technology in business as it makes impactful in secnerio:
According to the Michelle Seidel, 2019. The role of technology in business which makes it
impacts that it bring flexibility and rapid change in the premises as it related with employee
productivity, organization structure change in terms of policies and norms, where it brings the
positivity environment in which workforce works in the fully compliance order which enhance
the mobility of the discipline in the premises. A business model and concepts are revolutionary
as it provides the strategy in technology which gave the better approach as how to go about the
business. Security and support for the organizational work through the technology format where
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it simply enhance the data security and helps to reaching a increasing level of productivity as it
deliverables to leads the more amount consumers and clients(Hoboubi and et. al ., 2017).
By implementing the new technologies in organizational work where upgraded software’s
which are comprises about to creating and managing the data in systematic manner where it can
easily scrutinized and allocating the data procurement.
b) To examine impact of technology in productivity of Cosmo World buffet restaurant.
According to the Keith Coppersmith, 2019. The technology improves the organization
culture as in context of workforce productivity and other factor which it works according to
fulfilling the lacking part of the business aspect where it enhance the smoothness in the work
proficiency. As for the context of Cosmo World Buffet Restaurant the impact of technology in
their premises is scrutinize in many significant factor which are as follows: It increased the employee availability: Technology has made it possible on which people
can get easily access to work from home through various resources like laptops, com-
puter, smart phones and other gadgets which has been oriented from technology factor as
well as employee get generates the impactful outcomes on which it also reflect the com-
fort level as working in the household. Technology it gets to motivate in work aspects: Through technology it basically formu-
lated the motivation aspects through which employees get increases the self empathy or
self esteem through which it integrated the workforce skills to contributes in the work
process through technology which it allows the optimum assorted of resources which en-
hanced by technological factor. Gadgets and other resources are very rigid and easier to
approaching the task and or any kind of assignment through technology helps to leads to
achieving the objectives of that particular task(Erken, Donselaar and Thurik, 2018).
c) To identify the complexity which has been by Cosmo World Buffet Restaurant by
adapting the technology:
According to the Shelley Crenel, 2018. As to implementing of the advanced technology
in the organization is creates to difficult agendas where it faces ti many challenges to implies of
the Cosmo World Buffet Restaurant about the facing of technology implementation in their
premises by which they will get the optimum outcomes but following challenges or issues can
make a conflits between organization and employees are:
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