Impact of Employee Performance and Motivation on Success of Hospitality Industry

This research project focuses on the impact of employee performance and motivation on the success of the hospitality industry, with a case study of Hilton hotel. It aims to evaluate the significance of employee motivation within the industry and analyze different strategies used by hospitality service providers to motivate employees and improve their performance.

Research project
Table of Contents

Research Topic: Impact of employee performance and motivation on success of hospitality
industry: A case study of Hilton hotel.............................................................................................1
Chapter 1: Introduction....................................................................................................................1
1.1) Background of the project..............................................................................................1
1.2) Aim and Objectives.........................................................................................................1
1.3) Rationale for project........................................................................................................2
1.4) Research questions..........................................................................................................2
Chapter 2: Literature Review...........................................................................................................2
Chapter 3: Research Methodology...................................................................................................5
Chapter 4: Analysis and Findings..................................................................................................10
Summary of Research findings............................................................................................17
Chapter 5: A Critical Appraisal, Recommendations & Suggestions for further work..................18
Critical appraisal and reflection............................................................................................18
Recommendation..................................................................................................................18
Suggestions for further work................................................................................................18
Chapter 6: Conclusions..................................................................................................................19
REFERENCES..............................................................................................................................19

Research Topic: Impact of employee performance and motivation on success
of hospitality industry: A case study of Hilton hotel.
Chapter 1: Introduction
1.1) Background of the project
Workforce is the most vital and crucial asset of any organisation as it is the one on which
the overall performance of activity and function of an organisation depends. Thus keeping
employees motivated and satisfied is essential to maintain an effective coordination and
providing better services and product to customers. The hospitality sector is also about providing
most comfortable and positive environment together with offering best possible services and
guest care thus, attitude and behaviour of employees become more vital and important to
maintain the integrity and higher success level (Chang and Teng, 2017). To have a long lasting
and more positive impact on customers, it become vital for hotels to keep its employees
motivated in order to properly direct their efforts and competencies in achieving higher success
level. Hilton Hotel is also among those hotels who keeps their customers at first priority and
ensures to provide a wide range of facilities and services ot customers. Hilton Hotel is well
known global brand that is having its headquarter in Virginia, U.S. and is famous for its luxury
and world class facilities and resorts. Thus, being a multinational organisation and to maintain its
position at gloabl level it become more vital for this organisation to provide all necessary skills
and keep its employees motivated to have an enhanced and better performance. Thus following
investigation is conducted on Hilton Hotel to examine and study the impact of employee
performance and motivation on success of hospitality industry.
1.2) Aim and Objectives
Aim of the project
The main aim behind conducting this research project is, “To analyse the impact of
employee performance and motivation on success of hospitality industry.”
Research objectives
The main objectives and purpose behind conducting current research work on Hilton
Hotel are as follows:
 To evaluate the impact of motivational factor and employee performance on
organisational success.
1

 To assess the significance of employee motivation within hospitality industry
(Mohiuddin, 2017).
 To analyse different strategies used by hospitality service providers for motivating their
employees and to improve their performance.
1.3) Rationale for project
The selection of current research topic is rationale as Hospitality industry is facing a higher
level of competition due to globalisation and increasing number of hotels thus, to maintain the
better performance and success level it become more crucial for hotels to keep their workforce
motivated. Lack of satisfaction and motivation can cause issue of higher turnover thus, to retain
its employees and meet dynamic demands of customers it become essential for all hotels to focus
more on motivation and satisfaction of its employees. Thus, selection of current research topic is
suitable and justifiable from view point of hospitality sector and employees working in this
industry as provide better information about the significance of employee motivation within
hospitality industry. Further, the selected topic is also vital from academic purpose and for
personal development of researcher as it ensures betterment in knowledge and interpersonal
skills.
1.4) Research questions
The main questions and issues addressed through following research are stated as
follows:
 What impact is lead by motivational factor and employee performance on organisational
success?
 How significant role is lead by employee motivation within hospitality industry?
 What are the different strategies used by hospitality service providers for motivating their
employees and to improve their performance?
Chapter 2: Literature Review
A Literature review is conceptual process of summary and description about the research
topic on the basis of review of scholarly paper and articles, books and online websites which are
relevant resources through particular research(Mohiuddin., 2017). It helps to determine the
research requirement and determining the nature of current research approaches topics as the
2

analyzation of impact of employee performance and motivation on the success of hospitality
industry as the company has been taken(Chang, and Teng, 2017).
To evaluate the impact of motivational factor and employee performance on organization
success.
According to the Anar Nasibov, 2015. As motivation is word which emphasis the to need of
encouragement which defines the needs and wants of the drives within the persons. By which it
helps to process of inspiring people of action which helps to achieve the goals as well as
organization goals. In organization the motivation factor plays an important role where it leads to
motivate to employees for working aspects as it only organized by the managers and Human
resource department as they work on Job satisfaction, Achievement, team work and need of
money with procurement of respect(Gross., 2017).
By having the effectiveness of employee performances brings the success in the organization
in terms of productivity, profits and upbringing of the new talents within the organization
premises through the motivation influencing where it helps to accomplish the goals of personal
professional life(Bhat and Bharel, 2018). As employee satisfaction is important where it
comprises about the needs and wants are fulfilled in the time of orientation and during the work
alignment, where it brings the positivity as well as helps to retain the high skilled employees in
organization. Productivity is depends upon the factor form where the employees contributing the
skills and provide the favorable outcomes where it only depends when employees is highly
motivated and gets the procurement of skills and knowledge through training facilities from
organization.
To assess the significance of employees motivation to within hospitality industry.
According to the Michelle Nystrom, 2020. The importance of employee motivation is
very essential in organization where it defines the logical factor to work productivity and growth
of individual are determined on it. It refers to work is the desire platform to perform. In
connection with employees it stats that they having employees wiling work to best of their ability
to analysis the company growth in the market(Downes, and et. al., 2017). As the employee
motivation helps in hospitality industry as the company has opted Hilton Hotels in United
Kingdom for this discussion where the employees or staffs of each department in hotel are
frequently participate in the training and development and the implementation of Employee
3

Engagement in the organization where it allows to making the stress from work and contributes
with some creativity and knowledge that helps to classified the talent and uniqueness of work
innovation. Employee motivation helps to meet the personal goals which are desirable and a
individual having the expectation regarding the work achievement goals and personal life which
considered to having the presence of guidance as well as if someone needs to instructed properly
for to attaining the goal.
Through motivation employees get benefits in terms of enhancement of sense of satisfaction
increases when n individual employees faces challenges through work stress and depression and
not get any kind of way to overcame from that but the impact of motivation creates the aura in
which it helps to enhance the confidence and satisfaction level increase by which he/ she can
work with peaceful sense of mind. As it also implement the power of efficiency to each
individual employees where it makes directly impact to achieve something when it distracted
from some one’s priorities and it helps to directing and building the work efficiency in terms of
productivity increases which helps the growth of organization, as it above discussion is all relate
to implement of employee motivation in hospitality industry as how it works and enhance the
employee productivity(Finkelstein,., Costanza. and Goodwin., 2018).
To analysis the different strategies of used by hospitality service providers for motivating
employees as well as to improve their performances.
According to the Nick Stanley, 2018. To implementing the positive factor in the
organization it has to follow some sort of process or strategies which helps to implement changes
in the organization which bring the productivity and comprising of positivity in the organization.
As in the context of hospitality business factor in Hilton Hotels, the strategies of motivating of
employees or workforce in their premises in the aspect where to improve their performances as
will it get productivity and success in the organization where it scrutinizing the employee
efficiency and effective skills and knowledge through which they work on their performances
level. The strategies which has been implemented in Hilton Hotels are follows:.
Trust Building : This one of the most important factor which providing trust
enhancement between peers and managers where it develop the coordination, interest, which
help to motivates them succeed in eh organisatin work related task as the leaders are only have
to trust with their team member proficiency where it helps to building positive
relationships(Koohang., Paliszkiewicz, and Goluchowski, ., 2017).
4

Reward System: The system of rewards and incentives is depends upon the performances
of an individual employee where it brings the outcomes on which it depend on the basis of
rewards and incentives, as per the extra contribution is also facilitates the extra perks and good
amount of rewards or incentives are given to the employees.
Recognition : The simple act of letting the employee knowns or mapping their
performances through their delivering of great job and recognizing their efforts can do wonders
for their motivation. Through this motivation it keeps get to enhancing the receiving of
recognition in the organization premises through mangers.
Career advancement: As employee reach to its hierarchy level according to his/her
performance it emphasis the needs motivating the towards to making career in further factor to
exploring and emphasizing the experiences in which it helps to leads towards opportunities and
further qualification on the work shops where some of the employees are keen to wait for their
promotion as per the deliverables of the performances(Ambrosius, 2018).
Chapter 3: Research Methodology
A research methodology facilitates about the set of particular process and techniques
which are assorted by a researcher or expertise to identify, select process and analysis
information and data related with a particular topic. A research methodology provides the
information about how the data is collected and interpreted for attaining the outcomes of the
research’s conclusion.
Research Philosophy
It generates the a belief about the ways in which data is related to the topic which has to
be gathered and analysis with evaluation to implement in research by a researcher. There are two
main research philosophy are described below:
Positivism: This type of research philosophy is assorted by researcher which has been
focused by predicting and observing the research outcomes. Positivism method is also called as
Scientific Method as it measurable on high structure method which is not much influenced by
researcher’s value and behavior(M., 2018).
Interpretivism: This type of philosophy is basically used by those researcher who are
focused into collecting and gathering the precious data which allows the expensive and
subjective data for generating the better specification(Afsar and et. al., 2017).
5

As for this research there is used of Positivism philosophy is selected as it provides the
predicting of research data and generates the right form of conclusion on the basis of important
aspect while Interpretivism will not be suitable as it would only provide the subjective data.
Research Approaches:
As it formally represent the plan and procedure which is used by research and includes
the various steps and assumptions for making the data collection effective to analysis and
interpretation. Research approach is contain two types of research approaches:
Deductive: This approach includes the selecting theory, developing from the hypothesis
as per the data collection and evaluation on the basis of the given hypothesis. Therefore, it
includes the main focuses of this approach through testing on theory before
implementing(Herzberg, 2017).
Inductive: this approach of research is considered the new upcoming theory which
emerge from the data. It provides a more logical process in which multiple assumption and
premises are involved through which complied with generates the specific conclusion of
research.
As for this particular research there is used of Deductive approach where it provides the
optimum selective theory which is scrutinized from hypothesis with proper evaluation while
inductive will generates only the outsourced logical process of data information which will not
be suitable for this research.
Research Method:
Research method provides the systematic process of planning conducting and meeting
objectives of any research(Kanfer, Frese, and Johnson., 2017). There are two main types of
research method which are described below:
Qualitative Method: As by using of this method is considered by researcher looking for
in dept knowledge of data about the research which provides the detailed information about
research topic. As it part of Secondary resources which emphasis collection of data through
different portals.
Quantitative method: Under this research method data is gathered in form of numeric
and arithmetic form and only reflects the statiscal representation of data that also comprises
about the reviews of respondent and it doesn’t give any importance towards the depth
knowledge(Di Fabio, 2017).
6

As the research is used the Qualitative research method is selected where researcher
wants to generates the detailed information about the topic as well as to observed eth respondent
behaviour towards the research objective while quantitative research will not be suitable as it will
provides the numeric data which is not useful for the research objectives(Ozturk,. and Karatepe,,
2019).
Gantt Chart
The Gantt Chart is a horizontal graphical representation which provides the different
form of facts and figures through bar graphs as in clarity and transparency that shows the
simplicity of research. Gantt Chart is use to research as it facilitates time travels or intervals for
each task which has been provides the better understanding through starts with ends(Iqbal, and
Dastgeer, 2017).
7

Sources of Data Collection :
It basically presents the origin of the data from where it actually collected or gathered.
The main sources of the sampling method are follows:
Primary Sources:The data has been collected from the self efforts by researcher to
implement the information into research as the collection of data through interview, survey
polls, feedbacks and other references etc.
Secondary resources:The data has been collected through the accessibility to data which
is having existence in other research document where it opted for the data through the internet,
articles, subjective books by which data is been assorted and secondary meyhod is one of the
efficient method on which the research is easily scrutinized the data(Choi. and Joung, 2017).
As for this particular research there is use of both primary and secondary source of data
collection where the primary source is helps to making the formation of questionnaires and
secondary source helps to collecting the information through other resources(Aquilani, and et.
al., 2017).
Sampling method:
Sampling is the method where the researcher is choose the observation of pre determined
data through the purpose of analyzation and evaluation with the aspect of big population size
number(Cenciotti,,Alessandri, and Borgogni., 2017). As for this research there is use of simple
random sampling where it facilitates to generates the chances for all observation and selection
which is compeltly depend on the basis of probability where it decreases the high factor errors as
well as discrimination of the research(Carsrud,, and et. al., 2017).
8

Instrument Used: As for this research the instrument is used to formatting the sampling
method for analysation the objective of research through Questionnaire.
Sampling Size: Sampling size of this research is to taking the 20 managers from the
Hilton Hotels where the objective and topic of research has been taken for to analysation for this
sampling size.
Questionnaire
A questionnaire is commonly used research instrument that is mainly used for conducting
a survey or investigation (Mone,, London. and Mone). It includes a set of question for collecting
data from a pre-defined and determined group of respondents in order to gain information and
better insights on the specific research topic. For current research work following questionnaire
is made that consists of 6 close ended and around 2 open ended questions in order to collect
information from the selected 20 managers of Hilton Hotel to getter better understanding and
suggestion about current research topic.
Questionnaire
Q1) Are you having any perception regarding impact of employee performance and
motivation on success of hospitality industry?
a) Yes
b) No
Q2) What important role is lead by higher motivation level on performance and success of
hospitability industry?
a) Increased employee commitment and loyalty
b) Higher efficiency and productivity
c) Reduction in conflict and chaos
d) Enhanced creativity and quality
Q3) Are you agreed with the fact, that Hilton hotel need to emphasis more on its employees
motivation and performance level in order to enhance its creativity and productivity level?
a) Agreed
b) Disagreed
Q4) Which one is the main factor that makes it necessary for Hilton Hotel to spend more
and focus on its employees motivation and satisfaction level?
a) Globalisation
9

b) Higher level of competition
c) Increase in employee turnover
d) Dynamic customer needs
Q5) What are the different strategies that could be used by Hilton Hotel for motivating its
employees and to improve their performance?
a) Improve communication
b) Policy of reward and incentives
c) Creation of positive workplace
d) Providing Better growth opportunity
Q6) What overall impact is lead by motivational factor and employee performance on
success and betterment of Hilton Hotel.
a) Positive
b) No impact
c) Negative
Q7) How significant role is lead by employee motivation within hospitality industry?
Q8) What steps and effort can be made by leaders and managers of Hilton Hotel to
improve performance and motivation level of employees?
Q9) Any further recommendation for Hilton Hotel to improve its employee motivation and
performance at its workplace?
Ethical Consideration:
As for this research the data has been collected through the sources from primary and
secondary applying the different types of approaches and philosophies which which helps to
provides the authentic and factual data which helps to completion of research, all data are
scrutinized in a confidential as well as the reviews of the managers reviews are considered to
making assure to not disclosed as it only implement for the research purposes(Fleming, Becker.
and Newton, 2017).
Chapter 4: Analysis and Findings
For analysis and effective presentation of above qualitative data use of thematic approach
is made a discussion and presentation of which is provided below:
10

Theme 1: Impact of employee performance and motivation on success of hospitality
industry
Q1) Are you having any perception regarding impact of employee
performance and motivation on success of hospitality industry?
Frequency
a) Yes 18
b) No 2
Interpretation
On the basis of above research it has been find out that 18 respondents are having
perception regarding impact of employee performance and motivation on success of hospitality
industry where as only 2 respondents are there who are not having any idea about impact of
employee motivation.
Theme 2: Important role is lead by higher motivation level on performance and success of
hospitability industry
Q2) What important role is lead by higher motivation level on
performance and success of hospitability industry?
Frequency
a) Increased employee commitment and loyalty 6
b) Higher efficiency and productivity 4
c) Reduction in conflict and chaos 3
d) Enhanced creativity and quality 7
11

Interpretation
A crucial and important role is lead by higher motivation level on performance and
success of hospitability industry as it has been find out that 6 employees has supported increased
employee commitment and loyalty while 4 participants have supported higher efficiency and
productivity. 3 individuals have also supported reduction in conflicts and chaos as importance of
higher motivation in employees where as 7 participants are in favour of enhanced creativity and
quality of product.
Theme 3: Need to emphasis more on its employees motivation and performance level in
order to enhance its creativity and productivity level
Q3) Are you agreed with the fact, that Hilton hotel need to emphasis
more on its employees motivation and performance level in order to
enhance its creativity and productivity level?
Frequency
a) Agreed 19
b) Disagreed 1
12

Interpretation
19 respondents selected for current research are agreed with the fact that Hilton hotel
need to emphasis more on its employees motivation and performance level in order to enhance
its creativity and productivity level where as only a single individuals was there who was
disagreed with above written statement.
Theme 4: Main factor that makes it necessary for Hilton Hotel to spend more and focus on
its employees motivation and satisfaction level
Q4) Which one is the main factor that makes it necessary for Hilton
Hotel to spend more and focus on its employees motivation and
satisfaction level?
Frequency
a) Globalisation 4
b) Higher level of competition 7
c) Increase in employee turnover 3
d) Dynamic customer needs 6
13

Interpretation
Higher level of competition is a main factor that makes it necessary for Hilton Hotel to
spend more and focus on its employees motivation and satisfaction level as it is supported by 7
participants while 4 individuals has supported globalisation. Apart from this, 3 managers are in
favour of increase in employees turnover as main factor that makes it necessary for Hilton Hotel
to spend more and focus on its employees motivation and satisfaction level while 6 have
supported dynamic customer needs.
Theme 5: Strategies that could be used by Hilton Hotel for motivating its employees and to
improve their performance
Q5) What are the different strategies that could be used by Hilton
Hotel for motivating its employees and to improve their
performance?
Frequency
a) Improve communication 7
b) Policy of reward and incentives 6
c) Creation of positive workplace 3
d) Providing Better growth opportunity 4
14

Interpretation
The above frequency table and pie cart is showing that 7 participants believes that
improvement in communication is a viable strategy for motivating employees and to improve
their performance where as 6 have favoured policy of reward and incentives. Further, 3 managers
are in favour of creation of positive workplace together with 4 who have favoured providing
better growth opportunity as suitable strategy to enhance motivation of employees.
Theme 6: Overall impact is lead by motivational factor and employee performance on
success and betterment of Hilton Hotel
Q6) What overall impact is lead by motivational factor and employee
performance on success and betterment of Hilton Hotel?
Frequency
a) Positive 15
b) No impact 4
c) Negative 1
15

Interpretation
It has been seen and evaluated from above research that 15 respondents have favoured
positive impact is lead by motivational factor and employee performance on success and
betterment of Hilton Hotel where as 4 individuals are in favour of no impact together with 1
participant who is in favour of negative impact of employees motivation.
Theme 7: Significant role lead by employee motivation within hospitality industry
Interpretation
Out of 20 managers of Hilton Hotel maximum number of participants are having a view point
that a significant role is lead by employee motivation within hospitality industry as it is factor
that facilitates higher level of innovation together with enhanced efficiency and productivity that
is necessary to meet and cope up with cut throat position and also ensures better profit and
success through attracting lager number of customers for creative and better services provided by
motivated employees.
Theme 8: Steps and effort that can be made by leaders and managers of Hilton Hotel to
improve performance and motivation level of employees
Interpretation
Various steps could be taken by managers and leaders of Hilton as per the view point of
maximum number of respondents that includes providing proper guidance and direction to make
them feel more important together with providing regular training and effective communication
16

that lead to better motivation and satisfaction level in employees that ensures higher commitment
and loyalty among employees which is necessary for higher and better performance at
workplace.
Summary of Research findings
As per the secondary data collected for this research it can be discussed that employee
motivation factor in term of employee performances which brings the growth and succession
planning in the organization through which it helps to build process and strategies in which it
determine the employee efficiency increases. As to taking the employee motivation in terms of
hospitality industry organisation have faces the challenges to bringing up the employees
efficiency improves through motivation factor by enabling of mapping the employees
satisfaction, employee productivity and performances which helps to enhance productivity
towards the organization as well as the study of employee motivation work in hospitality
industry as enhancing the effective employee engagement which helps to deals with increasing
of human capital, facilitating of employee meets their personal goals and it helps to brings the
positive nature by sense of satisfactory. Apart of this the strategies which has implement the
motivation chain in the organization which it helps to enhancing the Trust, Reward System,
recognition and career advancement these factor helps to making the better understand about the
motivation implementation in the organization process through these factor of advancement in
the company premises.
With accordance to primary findings above research work it could be summarised that an
important role is lead by higher motivation level on performance and success of hospitability
industry as it lead to increased employee commitment and loyalty, higher efficiency and
productivity together with reduction in conflict and chaos and enhanced creativity and quality of
product and services offered. Thus, it can summarised that employees motivation lead to higher
innovation and creativity level that makes an organisation capable to face high competition.
Beside this, it can also be observed that Globalisation, increase in chances of employee turnover
and dynamic customer needs are the main factors that makes it necessary for a Hotel to spend
more and focus on its employees motivation and satisfaction level. Further, it has been also
observed that in order to have higher motivation level and performance of employees various
17

strategies are adopted by hospitality industry that consists of Improve communication, policy of
reward and higher incentives, facilitating and Creating a positive workplace together with
providing Better growth opportunity.
Chapter 5: A Critical Appraisal, Recommendations & Suggestions for further
work
Critical appraisal and reflection
The current research work is vital and crucial for my personal development and to meet
my professional criteria and also facilities better knowledge and skill development. This research
lead to enhancement in my knowledge about role of employee motivation in success of
organisation that is an important concept for my educational background. Further, many issues
were also identified by me that were related with authenticity of data thus, use of qualitative
research method was used to collect view point and suggestion form respondents in order to have
better decision making. Further, to overcome the issue of ethics a proper appraisal is taken from
all respondents together with taking proper care about safety of collected data. Beside this, to
encounter the issue of insufficient it resources and time a Gantt chart was also prepared. Thus, it
can be critically said that overall current research work is efficient in meeting its objective and
also lead to improvement in my managerial skills.
Recommendation
In accordance with current research work following recommendation is made for Hilton
hotel to have higher motivation and performance of employees:
 Improvement in communication is recommended for Hilton Hotel as it ensures better
bonding and commitment in employees that motivates them for higher and better
performance.
 Adoption of policy of reward and incentives is also recommended for Hilton Hotel as it
lead to better motivation in employees to work with more efficiency as they would get
higher pay and other benefits for their extra efforts which encourages them to work better
and with more efficiency.
Suggestions for further work
Suggestion for future work could includes other research topic that meet the educational and
professional criteria of researcher like use of digital technology and social media for betterment
18

of organisation. Further, use of interview and other research method could also be made to take
more in-depth information for research but it is more time consuming and complex process.
Chapter 6: Conclusions
It can be concluded from above research work that high employee commitment and loyalty
together with improved productivity and creativity is lead by employees motivation. It has been
also seen that Globalisation, higher competition and issue of increase in employees turnover are
the main reason that created higher demand for motivating employees. At last, it can be
summarised improvement in communication together with policy of reward and higher
incentives are some of the ways that can be used by an organisation to have higher motivation
and performance level in its employees.
REFERENCES
Books and journal
Chang, J.H. and Teng, C.C., 2017. Intrinsic or extrinsic motivations for hospitality employees’
creativity: The moderating role of organization-level regulatory focus. International
Journal of Hospitality Management. 60. pp.133-141.
Mohiuddin, Z.A., 2017. Influence of Leadership Style on Employees performance: Evidence
from Literatures. Journal of Marketing & Management. 8(1).
Gross, E., 2017. Work, organization, and stress. SocialStress. Chicago: Aldine. GrossWork,
organization and stress54Social Stress1970. pp.54-110.
19

Bhat, I.A. and Bharel, S.K., 2018. Driving performance and retention through employee
engagement. ZENITH International Journal of Multidisciplinary Research. 8(1). pp.10-
20.
Downes, P.E and et. al., 2017. Motivational mechanisms of self-concordance theory: Goal-
specific efficacy and person–organization fit. Journal of Business and Psychology.32(2).
pp.197-215.
Finkelstein, L.M., Costanza, D.P. and Goodwin, G.F., 2018. Do your high potentials have
potential? The impact of individual differences and designation on leader success.
Personnel Psychology.71(1). pp.3-22.
Koohang, A., Paliszkiewicz, J. and Goluchowski, J., 2017. The impact of leadership on trust,
knowledge management, and organizational performance. Industrial Management &
Data Systems.
Ambrosius, J., 2018. Strategic talent management in emerging markets and its impact on
employee retention: Evidence from Brazilian MNCs. Thunderbird International Business
Review. 60(1), pp.53-68.
Mone, E.M., London, M. and Mone, E.M., 2018. Employee engagement through effective
performance management: A practical guide for managers. Routledge.
Herzberg, F., 2017. Motivation to work. Routledge.
Kanfer, R., Frese, M. and Johnson, R.E., 2017. Motivation related to work: A century of
progress. Journal of Applied Psychology. 102(3). p.338.
Di Fabio, A., 2017. Positive Healthy Organizations: Promoting well-being, meaningfulness, and
sustainability in organizations. Frontiers in psychology.8. p.1938.
Ozturk, A. and Karatepe, O.M., 2019. Frontline hotel employees’ psychological capital, trust in
organization, and their effects on nonattendance intentions, absenteeism, and creative
performance. Journal of Hospitality Marketing & Management. 28(2). pp.217-239.
Choi, E.K. and Joung, H.W., 2017. Employee job satisfaction and customer-oriented behavior: A
study of frontline employees in the foodservice industry. Journal of Human Resources in
Hospitality & Tourism.16(3). pp.235-251.
Carsrud, A., and et. al., 2017. Motivations: The entrepreneurial mind and behavior. In Revisiting
the Entrepreneurial Mind. (pp. 185-209). Springer, Cham.
Iqbal, K. and Dastgeer, G., 2017. Impact of self-efficacy and retention on transfer of training.
Journal of Management Development.
Fleming, J., Becker, K. and Newton, C., 2017. Factors for successful e-learning: does age
matter?.Education+ Training.
Cenciotti, R., Alessandri, G. and Borgogni, L., 2017. Psychological capital and career success
over time: The mediating role of job crafting. Journal of Leadership & Organizational
Studies. 24(3). pp.372-384.
Aquilani, B., and et. al., 2017. A systematic literature review on total quality management
critical success factors and the identification of new avenues of research. The TQM
Journal.
Afsar, B and et. al., 2017. Transformational and transactional leadership and employee’s
entrepreneurial behavior in knowledge–intensive industries. The International Journal of
Human Resource Management. 28(2). pp.307-33
Online:
20

Anar Nasibov, 2015.Impact of Employee Motivation on Performance Productivity. [Online].
Available through:<https://www.linkedin.com/pulse/impact-employee-motivation-
performance-productivity-anar-nesibov/>.
Michelle Nystrom., 2020.Employee Motivation Value And Effect On The Bottom Line.
[Online]. Available through:<https://blog.o2employmentservices.com/employee-
motivation-value-and-effect-on-the-bottom-line>.
Nick Stanley, 2018. Strategies of employee motivation. .[Online]. Available
through:<http://blog.myhr.co.nz/10-strategies-for-motivating-employees>.
21