Research Project Importance of effectiveness of staff training

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Research Project -
Importance of
effectiveness of staff
training and development
on customer satisfaction

Context
 Introduction
 Graphical presentation with suitable
recommendations
 Research aims and objectives
 Graphs
 REFERENCES

Introduction
 Staff training and development is an essential factor for
business through which appropriate customer satisfaction
wo/8uld be accomplish.
 ALDI have to adopt this session into business through
which they become able to maximise their revenue in an
appropriate manner for better and effective results.

Graphical presentation with suitable
recommendations
 Graphs and charts are helpful in drawing out a valid
conclusion for a project so that better and apropriate results
could be derive.
 This project initiate ALDI staff training and development in
relation with customer satisfaction so that better and effective
outcome could be gain.

Research aims and objectives
Aim: “The aim for this project is to determine the importance of
effectiveness of staff training and development on customer
satisfaction – A case study on ALDI.”
Objectives: These are the goals and targets on which whole
project is based on. The objectives for present study are:
 To evaluate the importance of effective training and
development for staff members
 To determine the impact of effective training and
development on customer satisfaction for ALDI
 To examine the appropriateness of effective training and
development to ALDI’s employees

Graphs
Theme 1: Training and development events are
essential for every employee of a company
Yes No
0
5
10
15
20
25
30
30
20

Theme 2: Training provide with in an
organisation is an essential concept
35
15
On the job training
Off the job training

Theme 3: Effective training is helpful in order to
enhance customer satisfaction
Agree Disagree
0
5
10
15
20
25
30
35
40
36
14

Theme 4: Suitable training will lead to make positive
impact on business
0.8 1 1.2 1.4 1.6 1.8 2 2.2
0
0.5
1
1.5
2
2.5
38
12

Theme 5: Individual skills get improve through
effective training
Yes No
0
5
10
15
20
25
30
35
40
40
10

Theme 6: Training and development is helpful for each
and every staff member of a company
Yes No
0
5
10
15
20
25
30
35
40
38
12

Theme 7: Effective training consider as best source for
retaining employees
0.8 1 1.2 1.4 1.6 1.8 2 2.2
0
5
10
15
20
25
30
35
40 37
13

Theme 8: Training make associates productive in nature
Yes No
0
5
10
15
20
25
30
35
40
39
11

REFERENCES
Abraham, S., 2012. Job Satisfaction as an
Antecedent to Employee Engagement. SIES
Journal of Management. 8(2).
Anitha, J., 2014. Determinants of employee
engagement and their impact on employee
performance. International journal of
productivity and performance management.

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