Impact of COVID 19 on Talent Management in Hospitality Sector at Aramark

This research project aims to investigate the impact of COVID 19 on talent management activities in the hospitality sector at Aramark restaurant in London, UK. It will analyze the academic literature on the impact of health issues on the industry, assess re-training and development practices conducted by Aramark, evaluate retention practices and re-training and development practices implemented by Aramark, and provide recommendations for improving talent retention in the situation of COVID 19.

Pearson BTEC HND in Hospitality Management and
International Travel and Tourism Management
Unit 18 and Unit 19 Research Project (RQF) L5
Project Proposal Form
Session: September 2019
Student Name Student ID
Tutor Date
Unit Number:
Research Theme: Talent Management
Research Topic:
Section One: Title, aims, objectives
Title: To investigate the impact of COVID 19 on talent management activities in hospitality sector at Aramark
restaurant, London, UK.
Aim: To examine impact of the COVID 19 on talent management practices such as re-training and development as well
as staff retention at Aramark.
Research objectives
 To analyse the academic literature for determining the impact of health issues on the hospitality industry.
 To assess re-training and development practices in light of COVID 19 conducted by Aramark.
 To assess retention practices and re-training and development practices implemented by Aramark.
 To provide recommendations to Aramark for improving their talent retention in the situation of COVID 19.
Research question
 What is the academic literature for determining the impact of health issues on the hospitality industry?
 What are the re-training and development practice in light of COVID 19 conducted by Aramark?
 What are the retention practices and re-training and development practices implemented by Aramark?
 What are the recommendations to Aramark for improving their talent retention in the situation of COVID 19?
Section Two: Reasons for choosing this research project
The reason of developing report is determine impact of the COVID 19 which is experienced by every person around
the world, the respective report is include information about the impact of COVID 19 on the different human resource
practices like staff retention as well re-training and development that is conducted by a company for talent
management. The respective report will include impact of the health issues on the hospitality sector; this will also
include information related to re-training and development practices done at workplace for talent manager. Moreover
it also provides information related to relationship among the training and development practices as well as talent
management so that researcher can develop effective strategies as well as plan for firm so that they attain their desire
goal and outcome.
Section Three: Literature sources searched
 What is the academic literature for determining the impact of health issues on the hospitality industry?
According to the view point of Mensah, 2020, in current time almost every nation is going through major health issues

which is COVID 19 and due to it there is impact on the all industries including hospitality, banking, building, travelling
or tourism, agriculture, retail and many more. Along with this one of the main impact of COVID 19 situation take place
on the hospitality industry because due to it no one able to move from one place to another as well as their is also huge
decrease in the nation economy. Due to this purchasing or expensing power get decreased.
 What are the re-training and development practice in light of COVID 19 conducted by Aramark?
According to the perspective of Kelly Creighton, 2018, there are several re-training and development practices which a
company may adopt at their workplace for the talent management. In respect of Aramark they may adopt strategies and
plans like develop training and development practices according to candidate requirement as well as their must be
creation of SMART objective which every candidate need to attain who are conducting training and development
programs.
 What are the retention practices and re-training and development practices implemented by Aramark?
As per the view point of Atif Anis and et. al., 2010, there is relationship between the re-training and development
practices as well as talent retention activities. It is so because through re-training and development practices a company
able to motivate their staffs which leads to retention of employees for the long time duration at the workplace. Moreover
it will also help a firm in attaining their desire goal as well as objective in successful manner. Moreover there are several
practices which respective company may adopt such as provide reward, conduct appraisal, motivate, and provide
training and so on.
 What are the recommendations to Aramark for improving their talent retention in the situation of
COVID 19?
According to the view point of Ken Taylor (2020) Coronavirus 2019 (COVID-19) in order to manage situation of
COVID 19 Armark need to develop a proper policy and rules according to which they need to consider whole
guidelines provided by government which will include every staffs need to wear mask, carry sanitizer, there must be
proper sanitization of store and many more.
Online
Unpacking The Impacts Of COVID-19 On Tourism And Repackaging The Hotel Service. 2020. [Online]. Available
through: < https://www.hospitalitynet.org/opinion/4098657.html>.
4 Best Practices for Training and Developing Your L&D Team. 2020. [Online]. Available through:
<https://hrdailyadvisor.blr.com/2018/10/17/4-best-practices-for-training-and-developing-your-ld-team/>.
Employee retention relationship to training and development: A compensation perspective. 2020. [Online]. Available
through: <https://academicjournals.org/article/article1380797339_Anis%20et%20al.pdf>.
Taylor, K., 2020. Navigating the Corporate Training Market During the COVID-19 Pandemic. [Online]. Available
through: < https://trainingindustry.com/articles/strategy-alignment-and-planning/navigating-the-corporate-
training-market-during-the-covid-19-pandemic/>.
Section Four: Activities and timescales
Activities to be carried out during the research project (e.g. planning, conducting research,
analysis, write-ups)
In respective research, project manager will conduct numbers of different activities so that they can
accomplish project properly by attaining desire goal as well as outcome successfully. Below stages
are given which are generally adopted by this research project manager for getting proper outcome:-
 Introduction
 Research aim
 Research Objectives
How long this
will take: (See
Gantt Chart
below)
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 Research Questions
 Literature Review
 Research methodology
 Data Collection
 Data analysis
 Conclusion and Recommendation
 Submission of project
Gantt Chart
It is determined as outline or graphical portrayal of the timetables which is identified with the
examination project or research just as it will likewise incorporate errand which is important to
embrace by specialist for assemble data in the successful way. Through this individual exploration
venture supervisor ready to decide time this is required for achieving venture in compelling just as
suitable way. As indicated by which project manager ready to create choice just as plans for
accomplishing want result effectively. In respect of respective research project manager develop
Gantt chart so that they can estimate time for each and every task which they need to conduct for
attaining desire goal as well as outcome of the research.
Milestone one: .....See Gantt Chart
Target date (set by tutor): .........................................................................................
Milestone two: .........................................................................................
Target date (set by tutor): .........................................................................................
Section Five: Research approach and methodologies
What type of research approach and methodologies (primary/secondary, case study etc.) are you likely to use and why?
Research Philosophy – It is considered as belief of an individual that encourage and aid them in conducting analysis
and evaluation of gathered information according to a specific pattern as that will help in attaining predetermined goal
as well as objective successfully. There are generally two kinds of research philosophy from which researcher select one
for conducting their research project in the effective manner i.e. interpretivism as well as positivism. In order to conduct
respective research project manager adopt interpretivism because by it researcher able to collect more appropriate as
well as authenticate information which help them in achieving desire goal or outcome successfully. In addition to this, it
will also provide opportunity to researcher to evaluate different author’s perspective in effective manner.
Research approach – It is determined as strategy or plan that is generally developed by the help of information which
are gathered by researcher as well as by considering different methods of research. It is mainly divided into major two
segments i.e. inductive as well as deductive; from both the approach researcher select one according to their
requirement for accomplishment of project successfully. In context of respective project of research, project manager is
adopting deductive research approach as through that they able to attain desire goal as well as outcome. In addition to
this it will also provide opportunity to gather more authenticate and reliable information according to the research topic
and theme.
Research Design – This is determined as design of research according to which project manager conduct their work or
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research activities. The research design will include several aspects such as research objective, research aim, research
question, problems incurred in it, type, sub type, dependents of research and many other aspects. In respect of this
research project manager adopt different aspects which help them in conducting research properly for the attainment of
desire goal as well as objective such as experiment, descriptive, meta analytic and many more. in addition to this
respective research investigator used research design as that will help them in presenting data or information related to
report in effective as well as impressive manner.
Data collection methods – It is determined as the method which is adopted by a researcher for gathering information or
data related to the project topic, aim and objectives. A researcher may adopt two kinds of data collection methods for
gathering appropriate information i.e. primary data which is first hand collected information as well as another is
secondary methods which is second or existing information. In respect of respective research project manager will adopt
both primary as well as secondary method of data collection. In context of primary method of data collect researcher
develop questionnaire and get it complete by employees of firm. On the other hand, in secondary method of data
collection researcher will gather information from online and offline books, articles, newspaper and many more. it is so
because through it they able to gather more authenticate as well as reliable information which leads to attainment of
desire goal as well as objective successfully.
Sampling methods – It is considered as technique according to which researcher select feasible size for the sample
from the whole population. It is so because while gathering information a project manager not able to provide equal
chance to each and every person of the whole population. So in order to avoid these issues they select a sample size and
then gather information from them. There are different types of sampling method which a researcher may adopt for
gathering information or data related to research project. In respect of respective research, project manager used random
sampling method because according to this method they able to provide equal opportunity to each and every audiences.
In addition to this sample size selected by respective project researcher is 40 audiences. It is considered as appropriate
number of respondent for a research because it is not too less nor too many in numbers, so researcher can conduct
analysis in effective manner.
Ethical issues – It is considered as issues or problems which generally take place while conducting research project, so
in order to avoid these challenges a project manager need to develop strategies and plan by considering each and every
ethical consideration successfully and effectively. In respect of respective research project manager go through several
ethical issues so in order to avoid as well as handle those issues researcher need to conduct several practices such as
they need to considered only legal source of information, they must not do discrimination, not try illegal ways to gather
information and many more. It is so because through that they able to get ensure that all the activities are conducted
proper as well as in the ethical manner. Through which they can attain desire goal as well as objective in successful
manner.
What your areas of research will cover:
The research is conducted in order to determine impact of the COVID 19 on the different human resource practices like
training and develop as well as staffs retention which is mainly done of the talent management at the workplace.
Comments and agreement from tutor
Comments (optional)
I confirm that the project is not work which has been or will be submitted for another qualification and is appropriate
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Agreed Name: Date:
Comments and agreement from project checker (if applicable)
Gantt Chart:
Milestone Projective
Activities
W1 W3 W4 W7 W8 W11 W12 W16 W17 W20 W21 W23 W24
M1 Project
formulation
and Project
Planning
M2 Literature
Review
M3 Methodology
M4 Data
Collection
and Analysis
M5 Discussion of
the results,
including
reflection
M6 Report
writing
M7 Presentation
of the
management
Achievement based on Gantt chart (Part of formative assessment)
Week Milestones and Activities to be Carried Out Tutor’s feedback and date
W3 Problem formulation and Project Planning
Research Problem/issues identification and research rationale
Research Topic and title
Research aims and objectives
W7 Literature Review
Identify and collect relevant literature
Review of key
W11 Methodology
Identification and selection of methodologies
Evaluation and choice of methodology
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Select data collection methods and sampling
Choice of data analytical techniques
W16 Data Collection and Data Analysis
Data collection
Data Analysis
Data presentation and Interpretation
W20 Analysis and Discussion
Analysis and discussion of the findings
Reflection on the outcomes and methods used
Recommendations for improvement
W23 Report writing
Writing-up the report in appropriate format
Presentation in right media
W24 Presentation of the project outcomes to the intended audience
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Research Ethics Approval Form
All students conducting research activity that involves human participants or the use of data collected from human
participants are required to gain ethical approval before commencing their research. Please answer all relevant questions
and note that your form may be returned if incomplete.
For further support and guidance please see your respective Unit Tutor.
Before competing this form, we advise that you discuss your proposed research fully with your Unit Tutor. Please
complete this form in good time before your research project is due to commence.
Section 1 Basic Details
Project title: To investigate the impact of COVID 19 on talent management activities in hospitality sector at Aramark
restaurant, London, UK.
Student name:
Student ID Number:
Programme:
College:
Intended research start date:
Intended research end date:
Section 2 Project Summary
Please select all research methods that you plan to use as part of your project:
(Copy and paste the tick where applicable)
Interviews:
Questionnaires:
Observations:
Use of Personal Records:
Data Analysis:
Action Research:
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Focus Group:
Other (Please specify):
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

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Section 3: Participants
Please answer the following questions, giving full details where necessary.
Will your research involve human participants?
Yes respective research will involve human participants and it is at the time of gathering information through
the questionnaire which is developed by researcher according to the topic. In this research project there is
involvement of 40 human participants as they will answer questions related to the development of strategies
as well as gathering of information.
Who are the participants? Tick all that apply:
Ages 12-16:  Young People aged 17-18:  Adults: 
How will participants be recruited (identified and approached)?
The participants for the respective research will be recruit through the random sampling methods because that
will help in gathering authenticate as well as reliable information related to research topic.
Describe the processes you will use to inform participants about what you are doing:
How will you obtain consent from participants? Will this be written? How will it be made
clear to participants that they may withdraw consent to participate at any time?
In respective research project information related to topic is gathering through the questionnaire as well as it
also gathering through existing sources. The respective research project is based on the determining impact of
COVID 19 on HR practices such as training and development, retention process and so on.
Studies involving questionnaires: Will participants be given the option of omitting questions
they do not wish to answer?
Yes:  No: 
If No please explain why below and ensure that you cover any ethical issues arising from this
Studies involving observation: Confirm whether participants will be asked for their informed
consent to be observed.
Yes:  No: 
Will you debrief participants at the end of their participation (i.e. give them a brief explanation of
the study)?
Yes:  No: 
Will participants be given information about the findings of your study? (This could be a brief
summary of your findings in general)
Yes:  No: 

Section 4: Data Storage and Security
Confirm that all personal data will be stored and processed in compliance with the Data Protection Act (1998) Yes: 
No: 
Who will have access to the data and personal information?
The data or information which is gathered by the respective research project manager will be accessed by the research, senior
authority, members of research team, management as well as owner of Aramark.
During the research:
Where will the data be stored?
The data or information which is gathered by respective project researcher will be stored at the office as well as respective
company desktop. This is so because it helps in ensuring there will be no misuse of the information.
Will mobile devices such as USB storage and laptops be used?
Yes:  No: 
If yes, please provide further details: After
the research:
Where will the data be stored?
After accomplishment of research the data will be stored in the desktop of company management as well as author under which
the respective research project is taking place.
How long will the data and records are kept for and in what format?
The data or information which is gathered by respective research will be store in the MS word format as well as some
information will be saved in the format of MS excel which contain numerical figure. It is so because through it gathered
information related to the project can be easily understand by others.
Will data be kept for use by other researchers?
Yes:  No: 
If yes, please provide further details:
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Section 5: Ethical Issues
Are there any particular features of your proposed work which may raise ethical concerns?
Yes:  No: 
If so, please outline how you will deal with these:
It is important that you demonstrate your awareness of potential risks that may arise as a result of your research.
Please consider/address all issues that may apply. Ethical concerns may include, but are not limited to the following:
• Informed consent.
• Potentially vulnerable participants.
• Sensitive topics.
• Risks to participants and/or researchers.
• Confidentiality/anonymity.
• Disclosures/limits to confidentiality.
• Data storage and security, both during and after the research (including
transfer, sharing, encryption, protection).
• Reporting.
• Dissemination and use of your findings.
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Section 6: Declaration
I have read, understood and will abide by the institution’s Research and Ethics
Policy: Yes:  No:
I have discussed the ethical issues relating to my research with my Unit Tutor:
Yes:  No: 
I confirm that to the best of my knowledge:
The above information is correct and that this is a full description of the ethics issues that may arise in the
course of my research.
Name: .....................................................................................................................................................................
Date: ...................................................................................
Please submit your completed form to ......................................................................................................................................................................
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