Research project Assignment - Marks & Spencer

Research Project

TITLE
“To Investigate the benefits and risks of offshoring and outsourcing on business
operations of multinational company. A study on Marks and Spencer.
CHAPTER 1: INTRODUCTION
Overview of study
Globalisation introduces as the worldwide movement toward financial, trade, economic
and communication integration. Outsourcing and offshoring are consider as an effective part of
globalisation which will support an organisation in development of its business. Outsourcing
refers as the assignment of business operations to an external organisation. Offshoring introduces
as a relocation process of business in a different nation (Caniato and et. al., 2015). For this
report, M&S is a chosen multinational organisation that belongs with retail industry. The main
intention of conducting this report is to identify advantages and limitations of outsourcing and
offshoring on crucial operations of an organisation. This report will be cover different postitives
and negatives of outsourcing and offshoring.
Background of Marks and Spencer.
Marks & Spencer is a chosen British multinational retailer for this project. It was
established in 1884 by the Michael Marks, Thomas Spencer and headquartered in London,
United Kingdom. Company carries a special edge when it comes to promoting and delivering
quality oriented home products, food products and clothing. Company decide to expand their
business through offshoring and outsourcing. Both are effective practice and helps an
organisation in development of its business operations at new marketplace.
Research aim
Main purpose of this research is “To Investigate the benefits and risks of offshoring and
outsourcing on business operations of multinational company. A study on Marks and Spencer.
Research objectives
 To evaluate the concept of offshoring and outsourcing business of a company.
 To analyse the benefits and risks availed by M&S by offshoring and outsourcing its
business at international market.
 To determine if globalisation drive success to M&S in offshoring its business.
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Research questions
 Explain the concept of offshoring and outsourcing business of a company.
 What are the benefits and risks availed by M&S by offshoring and outsourcing its
business at international market.
 How globalisation can drive success to M&S in offshoring its business.
Rationale of research
The intention of this investigation is to conduct an analysis the drawbacks and benefits of
offshoring and outsourcing business practices on operations of M&S. Another purpose for doing
this research is to helps an individual in personal and professional manner. In personal manner,
this researcher supports an investigator by improving its research ability i.e. literature review
skill, data collection and data interpretation skill (Flick, 2015). As these skills helps them while
collection of accurate data about the current study. In professional ways, this research assist them
by increasing their understanding regarding the effectiveness of outsourcing and offshoring as a
crucial segment of globalisation. This research also beneficial in academic manner by increasing
understanding about the offshoring and outsourcing among students.
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CHAPTER 2: LITERATURE REVIEW
Introduction of Literature review
Literature Review is refers as the key aspect of an investigation work, thus it is the
fundamental aspect which is mainly considered by the researcher for the purpose of developing
an effective theoretical framework which assist the over all work in right manner (Green, Camilli
and Elmore, 2012). This section is mainly encompasses over gathering information from
different sources as in this area information accumulation is based on secondary sources i.e.
books, journals, published research articles, past investigation areas etc. In this proper analysis is
created over the area which focuses on benefits and challenges which are put forward by
offshoring and outsourcing on business operations of multinational company.
Main Body
The concept of offshoring and outsourcing business of a company.
As per the views expressed by Jonathan Webb, 2017, Offshoring and outsourcing are two
important and different aspects in the respect to business operations. Offshoring is mainly advert
as the movement of different functions and operation's of an enterprises to another country for
the reason of lower labour cost, favourable economic condition, wide market population etc. In
another words, offshoring is also refers as the procedure of relocating a business or an
organisational functions to another country in respect to gaining benefits by reducing labour cost
and an effective regulatory environment (What Is Offshoring? What Is Outsourcing? Are They
Different. 2017). Offshoring is an effective practice which is based on obtaining goods and
services from one place or relocating the procedure to another region or country for the reason of
attaining more benefits and advantages, therefore offshoring is mainly implemented by the
business for the reason of controlling cost, enhancing opportunities for businesses.
According to the opinion stated by Margaret Rouse, 2019, Outsourcing is refers as an
effective business practice in which organisations are concern over hiring another firm or an
individual to handle business operations, providing services, attempting business task that are
either previously done by the organisational workers or executed. Outsourcing is an effective
human resource practice which is practically implemented by the businesses as a cost cutting
measure. Outsourcing is also refers as a business contracting work out to a third party, thus it
mainly works as external organisation (Outsourcing. 2019). Outsourcing and offshoring both the
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