Analysis of Right at Home Staff Members' Service Delivery

This assignment involves analyzing the service delivery of Right at Home staff members through a qualitative approach. The respondents were asked to provide their opinions on whether Right at Home staff members deliver home care services effectively as per client requirements, with a strong relation with them. The results show that 28 respondents agree with this statement, while others disagree.

Research Project

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Formulate and record possible research project outline specification..................................1
1.2 Factors that contribute to the process of research project.....................................................2
1.3 A critical review of key references.......................................................................................4
1.4 A research project specification............................................................................................5
1.5 Appropriate plan and procedures for the agreed research specification...............................5
TASK 2............................................................................................................................................6
2.1 & 2.2 Resource efficiency to the research question or hypothesis with agreed procedure...6
2.3 Record and collate relevant data where appropriate.............................................................7
TASK 3............................................................................................................................................9
3.1 Appropriate research evaluation techniques ........................................................................9
3.2 & 3.3 Interprets and analyse the results in terms of the original research specification with
appropriate recommendation ......................................................................................................9
REFERENCES..............................................................................................................................15

INTRODUCTION
Research is a process and way of collecting data and information in systematic manner by
which investigator easily draw a valid conclusion. Basically, research is a study involve their
specific aims and objectives to improve overall performance level of the company at market
place (Smith, 2015). For attaining better results within the company, it is important duty of
manager to undertake an effective research to determine their actual productivity. Current report
is based on Right at Home, is home care association which focus on caring for the elderly people
or recover their health issues. They serve heir services more than 400 location in over the world.
Current report is based on Health and social care in which business organization serve health
care services. This project discussed an appropriate plan and process that play vital role in
attaining positive outcomes. Along with this, suitable resources are also mentioned which define
the project specification.
TASK 1
1.1 Formulate and record possible research project outline specification
Title: “To determine the values associated with health care consumers for more care – A case
study on Right at Home”.
Current research project is discussed about Right at Home, which is home care company
that service care services to its customers for improving their health. In this company required
some changes to improve their services at market place in which they easily attain positive
outcomes. By this, Right at Home easily established their positive image by delivering their care
services to elder people as per their requirements. By this they maintain their sustainability by
delivering effective services. It directly contribute in creating loyal customers base within their
care home. In context of Right at Home, set their values to their patients to take care of their
health. With the help of this they set their clear objectives in systematic manner.
Aims:
It is one of the important section of research which define overview for specific goals and
objectives. It helps in in evaluating the overall prospects of the project that company serve their
services to attain positive outcomes (Aveyard, 2014). By this aim, investigator easily execute
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their project activities to understand their outcomes. In context of Right at Home, the aim is
determining the effectiveness of the services.
“To determine the values associated with health care consumers for more care – A case study
on Right at Home”.
Objectives:
This section defines some guidelines which used by the researcher to execute their
research activities in appropriate manner (Denscombe, 2014). With the help of this, investigator
increase the chances of enhancing their quality services and attain better results in systematic
way. In this context, there are three main objectives of Right at Home are as follows: To evaluate the values associated with Right at Home services.
 To evaluate the aspects related with Right at Home users. To determine the relationship between values and service gaining by users.
Research Questions:
This section play vital role in whole research project which includes some questions are
related with research questions. With the help of this, researcher increase the chances of attaining
positive outcomes. In this context, there are some questions which follows by Right at Home in
their study:
 Why it is important to do evaluation of values that are related to Right at Home services? How to evaluate the aspects that related with Right at Home users?
 How determination can be made between values and services consume by patients?
1.2 Factors that contribute to the process of research project
Research play important role in every business organization to enhance overall
performance level by collecting entire relevant information. With the help of this manager easily
take right decision. All these are used by the research while undertaking a research to determine
facts and figure about the company and it services. By evaluating all the factors investigator
maintain sustainability of the firm at market. It directly contribute in overall success of the
project in order to attain positive outcomes (Cameron and et. al., 2014). In this there are some
appropriate elements of research which define their impact on business and its services are as
follows:
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 An effective research play important role in taking right decision because it determine al
the facts which helps in establishing the positive outcomes. With the help of this
investigator improve company services by implementing relevant information (Baldwin,
2016).
 By undertaking research, investigator easily define specific areas and location in which
company offer their services to its clients in order to improve their satisfaction level. By
this researcher attain positive outcomes in appropriate time frame.
Apart from this, there some another factors which contribute in undertaking an effective
research are as follows: Introduction: It is one of the important step which include each and every information of
the project. Basically this research is based on Right a Home which provide health
services to its customers to improve their health issues. Along with this, introduction
include research aims, questions, and objectives to draw a valid and meaningful
conclusion in appropriate way. Literature review: This steps of research is relate with author perception and views. By
this research easily established research aims and objectives in order to convert study into
analytical investigation. It contribute in increasing the chances of enhancing the overall
performance of the company by evaluating the future activities for firm. Methodologies: In this phase, various methods and techniques are there which used by
investigator to undertake an effective research in order make a successful project. It help
investigator to determine possible outcomes so that they attain better results.
Furthermore, before evaluating the process of research, it is important for researcher to
select a best methods to achieve desirable results in appropriate time frame. Evaluation of data: Under this step, researcher use various sources to collect and gather
relevant data and information to under take research. With the help of this manager of the
company implement in their company to improve their services (Green and Thorogood,
2018). Furthermore, investigator represent evaluation data in various charts and graph
which help in understanding the actual aims and objectives of the study in effective way.
 Conclusion and recommendation: It is the last step of research in which investigator
assess as well as interpret all the data and information to draw a valid conclusion for
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attaining positive outcomes. Along with this, researcher easily determine entire activities
of the researcher to improve company services in effective manner.
1.3 A critical review of key references
Critical review is most important phase of of research study because it include various
authors views and opinions to determine positive outcomes. With the help of this, researcher
easily draw a valid conclusion which leads in attaining positive outcomes. Basically the main
advantage of this is that it show effective path in which researcher easily determine favourable
results. Under this research of Right at Home take help form critical review to attain its setted
goals and objectives.
a) Evaluate the values associated with Right at Home services
According to Sehba, (2017), Moral values are the set of effective services which helps in
determining that what is good and what is bad. It include various factors such as helping others,
loving other and many more. It is important for Right at Home to includes better human beings
so that they effectively work within the company and provide care to its customers. Along with
this, maintain human relationship is also important for staff members which leads in improving
health issues of patients. With the help of this services users are effectively attain better services
which helps in satisfying them to improve their health issues.
b Evaluate the aspects related with Right at Home users
As per Peter Beresford, (2012), every service user wants to quality services form care
home. Positive social work to their service users which helps them in improving their health
issues. Service provider should be listening in which they effectively listen them so that they
provide them same which leads in improving their health services. Further, maintain better
relation with their service users to make them feel important. With the help of this they easily
improve their health by gaining quality care services to its customers in effective manner.
c) Relationship between values and service gaining by users
As per Brownson, Colditz and Proctor, (2017), values and services both are relate with
each other because by these clients get satisfied and improve their health issues by getting better
care. In this, human being are easily understand their customers needs by listening their
requirements. By this they effectively service quality services to its clients in most effective
manner. It helps in gaining heir trust and positive opinion by interacting among services users
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and providers. With the helps of this, Right at Home deliver their health care services to clients
in effective manner which leads in attaining their higher satisfaction.
1.4 A research project specification
Research project play important role in attaining set aims and objectives in appropriate
time frame. Basically ever research project having their specific specification in which
investigator do study to create better results (Carter, Laurie and Dixon-Woods, 2015). It
contribute in incensing efficiency of the project and also contribute in making a successful
analytical study to attain its objectives. In this the scope of the project is very high because of
HSC concept. It help individuals to protect their health by providing care services. With the help
of this patients easily recover form any kind of health issues. Along with this, investigator also
use appropriate methods to draw valid conclusion which leads in attaining positive outcomes in
systematic way. For attaining better results, researcher choose better one from all the methods to
attain favourable results.
Apart from this, the best method is Questionnaire which used by researcher to assess all
the information that helps in attaining positive outcomes. It help researcher various chances to
achieve relevant outcomes. In this aspect, Right at Home understand HSC concept in which they
service quality services to its patients which leads them in improving their performance level at
marketplace. With the help of this methods, investigator ask various questions from various
respondents towards the company services.
1.5 Appropriate plan and procedures for the agreed research specification
Plan and procedures is one of the important activity for researcher to undertake research
project. It includes various terms which show better path to investigator to effectively execute
their activities in effective manner. With the help of this, researcher effectively analyse as well as
implement quality elements to attain positive outcomes (Dinnie, 2015). In this, Gantt Chart is
also includes in plan which define as a effective tool to determine aspects to accomplish their
setted goals and objectives. It contribute in overall performance of the research which leads in
attaining all the desirable targets.
Gantt Chart: It is a type of bar chat which show whole schedule of the project. Basically
it is used for management of project study by determining its activities in systematic way. With
the help of this, researcher easily their objectives which contribute in enhancing the overall
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performance of the company and its services. In Right at Home, Gantt Chart help in
understanding about the whole project activities in taking right decision towards the firm. With
the help of this, investigator evaluate its effectiveness of the project which leads in attaining
positive results.
TASK 2
2.1 & 2.2 Resource efficiency to the research question or hypothesis with agreed procedure
Appropriate resources are play vital role in every research project because it helps in
executing its activities in systematic manner for attaining positive outcomes (Hussein, 2015). All
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resources assist in evaluating the entire question of research. Along with this, various methods
are also consider by researcher to determine its impact on company and its activities which
contribute in attaining favourable results. By this research easily convert into analytical study
which create various ways to established their positive results in systematic way. In this, Right at
Home also use some appropriate resources at the time of undertaking research for gaining
favourable results are as follows: Finance: Financial resources are very important for every project to execute their
activities (Pollock and et. al.,2014). In absence of this, researcher fails in determining
positive results. In this context Right at Home allot proper finds to investigators in order
to established their target and attain favourable results. It also helps in increasing the
chances of enhancing effectiveness of the project in effective manner. Time: It is important for investigator to set appropriate time frame of each and every
project activities. By this they easily attain better results. For attaining positive outcomes,
all the task are execute as per time frame which helps in making successful research
project. For example, this project of Right at Home take approx 45 days to execute its
activities in effective manner.
 Men power: Workers are the important resource to execute project activities in order to
attain favourable results in effective manner.
2.3 Record and collate relevant data where appropriate
Q1 What are the values which should be followed by Right at Home? Frequency
Responsible 15
Honest 7
Helpful 6
Empathy 2
Q2 Does health care firms are profitable for the growth and
development of the economy?
Frequency
Agree 21
Disagree 9
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Q3 What kind of facilities are provided by Right at Home? Frequency
Living facility 7
Nursing Home 7
Medical facilities 13
Hygiene food 3
Q4 Are old age people benefited from the Right at Home care
centres?
Frequency
Yes 24
No 6
Q5 What are the initiatives taken by government for promoting
Home care centres?
Frequency
Low price medicines 19
Availability of land 2
Old age pension policy 7
Arranging funds from WTO 2
Q6 Does society plays an important role to run home care centres? Frequency
Yes 26
No 4
Q7 What is the importance of Right at Home for old age people? Frequency
Care and protection 20
Home for living 4
Facility of yoga 1
Healthy environment 5
Q8 Do you think is the values are important for the organisation? Frequency
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Yes 23
No 7
Q9 The services provided by Right at Home are effective or not? Frequency
Agree 28
Disagree 2
Q10 Recommend various ways by which care home can provide
effective services to customers?
TASK 3
3.1 Appropriate research evaluation techniques
Various methods and research evaluation techniques are there which used by investigator
to achieve positive results in appropriate manner. In this, Right at Home manager used
appropriate methodologies to set project aims and objectives in effective way. All these are as
follows: Design of research: It is important to frame an attractive research design which define
clear aims and objectives. With the help of this, investigator easily attain desirable
results. Sources of Data: In this, primary and secondary data help in collecting data and
information from the people in order to define a valid conclusion which contribute in
attaining desirable goals and objective of the project (Padgett, 2016). Research methods types: In this, researcher use qualitative and quantitative methods to
determine customers needs and wants to attain positive results. Analysis of Data: It is also an important section of whole research in which researcher
analyse data and information collected number of people.
 Data sampling: Under this phase, researcher use sample size method by randomly
selecting.
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3.2 & 3.3 Interprets and analyse the results in terms of the original research specification with
appropriate recommendation
Theme 1: Values should be followed by Right at Home.
Interpretation: From the above mentioned graph, it can be summarised that values are
the important for every business association to enhance their performance level. In this 15 people
are agree with this statement that company have to follow responsible values with their patients
to enhance their health issues.
Theme 2: Health care firms are profitable for the growth and development of the economy.
Interpretation: From the above mentioned graph, it can be concluded that 21 people are
said that health are firms are more beneficial in improving economic growth of the company.
Theme 3: Facilities are provided by Right at Home.
10
15
7
6
2
Responsible
Honest
Helpful
Empathy
21
9
Agree
Disagree

Interpretation: As per above mentioned graph, it can be concluded that Right at Home
serve medical facilities to their customers. In this 13 people are agree with this statement that
company effectively use medical services to improve recover from health issues.
Theme 4: Old age people benefited from the Right at Home care centres.
Interpretation: As per above mentioned graph, it can be concluded that old age people
are improve their health by consuming Right at Home services. By this 24 respondents are agree
with this statement that number of customers are said that Right at Home services are more
beneficial old age people so that they effectively improve their health.
Theme 5: Initiatives taken by government for promoting Home care centres.
11
7
7
13
3
Living facility
Nursing Home
Medical facilities
Hygiene food
24
6
Yes
No

Interpretation: From the above mentioned graph, it can be concluded that government
take various initiatives for promoting health care centres in which they serve low price medicines
to their clients in effective manner. In this, 19 people agreed with this statement that home care
centres serve low price medicines to patients so that they effectively consume services and
improve their health.
Theme 6: Society plays an important role to run home care centres.
Interpretation: As per above mentioned graph, it can be summarised that society play
vital role in running home care centres in the country because it helps in improving health of the
people by providing them quality care services. In this 26 respondents are agree with this
statement that home care centres contribute in improving the condition of society.
12
19 2
7
2
Low price medicines
Availability of land
Old age pension
policy
Arranging funds
from WTO
26
4
Yes
No

Theme 7: Importance of Right at Home for old age people.
Interpretation: From the above mentioned graph, it can be concluded that Right at Home
important for every age group of people because they serve their services to its patients. In this,
20 people give their views in favour of this theme in which they said that Right at Home serve
care and protection to their clients to make them more healthy.
Theme 8: Value are important for the organisation.
Interpretation: As per above mentioned graph, it can be summarised that values are
more important foe business organization to define their better services to its service users. In
this 23 people said that Right at Home staff members are deliver their home care services to its
clients as per their requirements. With the help of they main strong relation with them.
13
20
4
1
5
Care and protection
Home for living
Facility of yoga
Healthy environment
23
7
Yes
No

Theme 9: Services provided by Right at Home are effective.
Interpretation: From the above mentioned graph, it can be concluded that 28
respondents are agree with this statement that Right at Home serve provide effective services to
their clients in order to attain their better satisfaction level. Rest of the people are disagree with
that.
14
28
2
Agree
Disagree

REFERENCES
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