Employee Motivation at Hilton Hotel

This assignment analyzes employee motivation within Hilton Hotel. It presents survey findings on employee satisfaction with existing motivation practices, revealing widespread dissatisfaction. The research highlights the importance of effective motivation techniques for business success. Recommendations are provided to improve employee motivation and enhance Hilton's performance through strategies like engagement, rewards, and flexible working arrangements. The assignment also suggests further research areas within similar industries.

RESEARCH
PROJECT
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Table of Contents
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Research Title
‘’To analyse the impact of employee’s motivation on the performance of organisation: A case
study of Hilton Hotel”
INTRODUCTION
Every business organisation desires to attain the effective success anmd growth the
competitive market. In the present competitive market, it is very important to develop
competitive advantage for the organisation. In order to develop competitive advantage and attain
the excellent growth , personnel’s plays a very crucial role within company. In the absence of
human resources, no firm can attain its determined objective. Thus, employees are most
important part of every business enterprise. Business unit required to maintain and retain
employees for long time o as it can effectively grow within market. In this manner, employees
motivation is very important by which personnel’s can retain within business enterprise as well
as contribute their best efforts within business. Therefore, it can be said that employees
motivation is very important under which management appreciate and recognise employees work
and performance in terms of monetary and non monetary rewards.
The following research project provides the depth knowledge and understanding about
employee’s motivation within Hilton hotel. It is the famous hotel within UK which provides
luxury accommodation services to customer in the UK market. Cited venture is facing the issue
related to poor and ineffective performance of employees through which entire progress and
growth of Hilton hotel has decreased. This is major research issue in this research project so
various methodologies and techniques will implement in this report to identify the best solution
of research problem. The major objective of research is to analyse the impact of employees
motivation on the performance of employees. Thus, investigator will provides knowledge about
various techniques of motivation and its impact on the performance of human resources.
1.1 Establish research project outline
Research Aim
‘’To analyse the impact of reward system on the employee’s performance within organisation: A
case study of Hilton Hotel”
Research objective
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 To understand the meaning and concept of employees motivation
 To determine various techniques of employees motivation within organisation
 To analyse the impact of employees motivation on performance of business
 Recommend the ways through which employees motivation can improve within Hilton
hotel
Research Questions
 What is meaning and concept of employees motivation
 What are various techniques of employees motivation within organisation
 Analysis of the impact of employees motivation on the performance of corporation
1.2 Factors that contributes to the process of research
There are various major reasons through which investigator selected employees motivation
as research topic. The major reason is that scholar has sufficient knowledge and understanding
about this topic and also has sufficient data and information. In addition to this, investigator
wanted to analyse the impact of employees motivation so as this topic has selected as research
topic. Furthermore, this research topic is very important and can implement within every
business firm that’s why investigator has selected this topic.
In order to conduct the research, scholar will require major three resources that is finance,
time and human resources. Time is very important factor which affect investigator while
conducting investigation. Scholar have very limited time period so in order to overcome the
impact of time, investigator will use Gantt chart method by which each activity of research will
organise according to limited time period. In addition to this in order to overcome the impact of
fund, activity based costing method will implement within research study.
1.3Undertake the critical review
Meaning and concept of employee’s motivation
As per the view of Thompson, and Kleiner, (2015) employees are most important part of
every business organisation by which it can attain its determined objective within time period. In
the absence of employees no firm can achieve its success and goal. Thus, employee’s motivation
is significant aspect for business enterprise through which human resources can maintain and
retail within firm for long time period. Employees motivation is a process under which
management or higher authority encourage, appreciate and recognise personnel’s performance
their work and their value is determined in terms of monetary and non monetary rewards.
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According to the Herzberg theory of employees motivation, there are major two kind of factor
which affect employees motivation that is hygiene and motivator factor. In the context of
motivator factor, if company provides sense of achievement, growth and promotion opportunity,
higher responsibility, meaningful work and assignment to employees then they will highly
motivate for higher performance and productivity within organisation. On the other hand in the
context of hygiene factor, if company provides attractive incentive, fringe benefits,
compensation, bonus, effective physical condition of working, and job security then employees
will also motivate for higher performance. Thus it can be said that employees motivation is a
simple term under which management encourage and recognise them for their effective
performance.
Analyse various tools and techniques of employee’s motivation within organisation
As per the view of Cullen and et. al., (2014) motivation techniques are majorly divided
into two part that is monetary and non monetary. In the context of monetary motivation can
provide by monetary rewards like bonus, incentives, fringe benefits, compensation, effective
working condition, job security etc. On the other hand in the non monetary motivation,
management provide effective promotion, increment, higher responsibility, growth opportunity,
higher status etc. These motivation tools and techniques aids in improving the employees
motivation and performance within organisation. As per the view of Rondinelli, (2013)
employees engagement within business decision making is also effective technique of employees
motivation under which management invites personnel’s in the business decision making
process. By this manner, human resource can able to share their views, opinion, thoughts and
issue related to working with management. As per the view of Coleman, (2015) employees
welfare programs is another major tool for employee motivation under which employees can
take relaxation from the high workload stress and frustration.
Analyse impact of employee’s motivation on the performance of organisation
According to the view of Panagiotakopoulos, (2013) employees motivation and business
performance have direct relationship. As employees are most crucial and important part of the
organisation and their performance determines company success. While employees are
motivated and satisfied then they will automatically give their best contribution within firm for
attain the objective. On the other hand if they are not satisfied and demotivated then they will not
perform in an effective manner so that performance of firm can decrease and outcome will also
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reduce. In order to get effective success, employees motivation is very important aspect.
Motivated and encouraged employees can take initiative for higher performance and
productivity. If they satisfied and motivated then they take initiative for hard work and it will
directly positively affect company’s performance. As per the view of Sánchez and Soriano,
(2011) employees motivation aids business unit in improving company productivity and quality
because a well satisfied and motivated person will improve their quality of work. In addition to
this, motivation rewards can generate the competition among employees for higher performance
because reward will give those employees who perform in an excellent manner. So it can be said
that in order to gain the reward , employees will improve their productivity and quality of work
which will directly positively affect company’s performance and productivity.
1.4 Research methodology
The following research study has main aim to analyse the impact of employees motivation
on the performance of business. In order to carry out the research, investigator will use various
research methods so as appropriate result can obtain (Gay, Mills and Airasian, 2011). Research
methodology is the approach which aid in carry out an effective research and develop reliable
conclusion and result. In this following research, researcher will use following research methods-
Research Philosophy- Research philosophy is one of the major part of the research methodology
which aid in attaining the effective solution of research problem. There are major two kind of
research philosophy that is positivism and interpretivism (Flick, 2011). In the following
research, investigator will use positivism research philosophy through which investigator can
obtain an appropriate outcome.
Research approach- Research approach helps to investigator in assess and analyse the reliable
conclusion of research study. There are major two type of research approach that is inductive and
deductive. In the following research study, inductive research approach through which research
question can frame to analyse the impact of employees motivation on the performance of
business (Flick, 2015).
Research Design- With assistance of research design, data of research can collect and analyse
for the attainment of research objective. It is major part of the research study which provides
depth understanding about data collection (Panneerselvam, 2014). In this research, descriptive
design will apply so that investigator can attain the objective in an appropriate manner.
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Research Techniques- Research technique is another major part which aid in collecting and
analysing the data of research topic. It is divided into two part that is qualitative and quantitative.
In the following research study, both tool of research will apply to analyse the impact of
employee’s motivation on the performance of business.
Data collection- Data collection major two type that is primary and secondary. In the primary,
data can gather by survey, interview, interview etc. On the other hand in the secondary data
collection, data can collect from books, journals, online blogs etc. In the following research
study, both tool will applied. In the primary data collection, investigator will conduct survey of
20 employees of Hilton Hotel (Gast and Ledford, 2014). On the other hand in order to gather
information about employees motivation, books, journal and online website will use.
Sampling- Sampling is another major important part of the research methodology under which
sample size can choose by scholar (Mackey and Gass, 2015). In this following research,
investigator will select 20 employees of Hilton hotel as a sample size and random sampling will
use.
1.5 Appropriate process of research specification
Activity/Week 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
Development of the research proposal
Establish aim and objectives
background research study
Development of suitable research
methodologies
information gathering by using
primary and secondary sources
judgment of the collected data
explanation of composed information
to produce expected results
Conclusion and recommendations
Submission of outline report
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Make changes according to the
feedback comments
ultimate Submission
TASK 2
2.1Match resources effectively with research questions
1 From how many years you are working within Hilton hotel?
 From one year
 From two year
 From five year
 From more than five year
2 Do you understand the meaning and concept of employee’s motivation?
 Yes
 No
3 For which reason motivation provides to employees within corporation?
 For higher performance and productivity
 Employees moral
 Company Goodwill
 Reduce employees Turnover
4 Do you agree that there is direct relation between employee’s motivation and company’s
performance?
 Strongly agree
 Agree
 Disagree
 Strongly disagree
5 Which technique used for employees motivation within Hilton hotel?
 Monetary
 Non monetary
 Employees engagement
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 None
6 Are you satisfied from existing approach of employee’s motivation within Hilton hotel?
 Strongly satisfied
 Satisfied
 Dissatisfied
 Strongly dissatisfied
7Do you think that Hilton hotel should improve its employee’s motivation function?
 Yes
 No
8Recommend the ways through which employee’s motivation can improve within Hilton hotel
2.2Understand the projected research investigation
In order to conduct the research survey, investigator has taken the personal email id of 20
employees of Hilton hotel and develop a systematic questionnaire along with effective research
question. Scholar has sent questionnaire to 20 employees personal email so as they can
effectively fill the questionnaire and scholar can conclude reliable result of research.
2.3Recording and collecting information
Theme 1: Many years you are working within Hilton hotel
From how many years you are working within Hilton
hotel? Frequency
From one year 5
From two year 4
From five year 7
From more than five year 4
Theme 2: Understand the meaning and concept of employee’s motivation
Do you understand the meaning and concept of
employee’s motivation? Frequency
Yes 16
No 4
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Theme 3: Reason from which motivation provides to employees within corporation
For which reason motivation provides to employees
within corporation? Frequency
For higher performance and productivity 10
Employees moral 3
Company Goodwill 2
Reduce employees Turnover 5
Theme 4: There is direct relation between employee’s motivation and company’s performance
Do you agree that there is direct relation between
employee’s motivation and company’s performance? Frequency
Strongly agree 13
Agree 6
Disagree 0
Strongly disagree 1
Theme 5: Technique used for employee’s motivation within Hilton hotel
Which technique used for employees motivation within
Hilton hotel? Frequency
Monetary 2
Non monetary 4
Employees engagement 3
None 11
Theme 6: Satisfied from existing approach of employees motivation within Hilton hotel
Are you satisfied from existing approach of employees
motivation within Hilton hotel? Frequency
Strongly satisfied 3
Satisfied 2
Dissatisfied 7
Strongly dissatisfied 8
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Theme 7: Hilton hotel should improve its employee’s motivation function
Do you think that Hilton hotel should improve its
employee’s motivation function? Frequency
Yes 15
No 5
3.1 Using of effective research evaluation technique in research study
Research evaluation is another major part of the research through which scholar can
effectively assess the collected information. There are major two kind of research evaluation
method that is formative and summative. In the following research study, researcher has used
formative research evaluation method to conclude the fair and reliable result from collected data.
3.2 Interpretation and analysis of the outcomes in terms of original research specification
Theme 1: Many years employees are working within Hilton hotel
From how many years you are working within Hilton
hotel? Frequency
From one year 5
From two year 4
From five year 7
From more than five year 4
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Analysis and Interpretation: This section stated that many employees are working within Hilton
hotel from many years. From the survey of 20 employees of Hilton hotel, it has been founded
that 7 employees are working from last 7 year and 5 employees are working from 5 year.
Theme 2: Understand the meaning and concept of employee’s motivation
Do you understand the meaning and concept of
employee’s motivation? Frequency
Yes 16
No 4
Analysis and Interpretation: This section stated that many employees of the Hilton hotel is well
understood the meaning and concept of employees motivation. The major of objective is to
identify that many employees know the concept of employee motivation. From the survey of 20
employees of Hilton hotel, 16 personnel’s are well understood the meaning and concept of
employee motivation.
Theme 3: Reason from which motivation provides to employees within corporation
For which reason motivation provides to employees
within corporation? Frequency
For higher performance and productivity 10
Employees moral 3
Company Goodwill 2
Reduce employees Turnover 5
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Analysis and Interpretation: This section stated that the major reason for motivation render
within company is to improve the employee’s performance and productivity. From the survey of
20 employees of Hilton hotel, 10 employees believed that motivation provides to employees for
improving their performance and productivity. On the other hand 5 employees said that
motivation provides hem for overcome employees turn over from the organisation.
Theme 4: There is direct relation between employee’s motivation and company’s performance
Do you agree that there is direct relation between
employee’s motivation and company’s performance? Frequency
Strongly agree 13
Agree 6
Disagree 0
Strongly disagree 1
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Analysis and Interpretation: This section stated that there are direct relationship between
employee’s motivation and company’s performance. From the survey of 20 employees of Hilton
hotel, 13 employees said that employees motivation and performance of business have direct
relationship and in order to improve business performance, employees motivation is very
important.
Theme 5: Technique used for employee’s motivation within Hilton hotel
Which technique used for employees motivation within
Hilton hotel? Frequency
Monetary 2
Non monetary 4
Employees engagement 3
None 11
Analysis and interpretation: This section stated that Hilton hotel does nit used any technique for
employee’s motivation thus, its employees are highly dissatisfied and demotivated. The major
objective of this section is to identify that which tool is used for employees motivation within
Hilton hotel. From the survey o9f 20 employees, 11employes said that Hilton hotel does not
using any tool of employees motivation. On the other hand only 2 employees said that it is used
monetary reward for employee’s motivation.
Theme 6: Satisfied from existing approach of employees motivation within Hilton hotel
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Are you satisfied from existing approach of employees
motivation within Hilton hotel? Frequency
Strongly satisfied 3
Satisfied 2
Dissatisfied 7
Strongly dissatisfied 8
Analysis and interpretation: This section stated that most of the employees of Hilton hotel are
highly dissatisfied from existing approach of human resource motivation. From the survey of 20
employees, 8 employees are strongly disagreed and 7 are disagreed from existing approach of
employee’s motivation within Hilton hotel.
Theme 7: Hilton hotel should improve its employee’s motivation function
Do you think that Hilton hotel should improve its
employee’s motivation function? Frequency
Yes 15
No 5
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Analysis and interpretation: This section stated that company should adopt the effective
approach of employee’s motivation. From the survey of 20 employs, 15 employees sad that
Hilton hotel should improve the practices of employee motivation so as it can able to improve its
business performance.
3.3 Recommendation and improvement and justify the further area of research
From the entire research, it has been concluded that employees motivation have direct
relationship with company’s performance and profitability. If employees are well motivated and
satisfied then they can attain the high success and growth of business unit. It has concluded from
this research study that Hilton hotel does not use appropriate techniques of motivation for its
employees so as its personnel’s are highly demotivated and dissatisfied. Due to this reason,
business performance is being poor and ineffective. In order to improve business performance,
Hilton hotel should consider these following recommendations-
 Company should understand and adopt the various techniques of motivation like
employees engagement, effective working environment, monetary and non monetary
rewards schemes etc. Under these schemes, management should provide incentive,
bonus, compensation, fringe benefits etc to employees according to their efficiency and
performance.
 Corporation should organise employees welfare activities through which they can talk
relaxation from the high workload and enjoy their work at the workplace.
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 Corporation should invites employees in the business decision making process by which
they can share their suggestion, views, opinion related working in the organisation.
 Company should adopt flexible working practices so as personnel can manage and
maintain their personal and professional life in an appropriate manner. This is best
strategy to improve employees motivation within organisation.
Further Area
The above research study can apply in the other industry like travel and tourism and retail for
analysing the employee’s motivation within organisation and its impact on the business
performance.
TASK 4
4.1 Convert in PPT
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REFERENCES
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