The Impact of Managing Cultural Diversity on Organizational Performance

This research proposal explores the impact of managing cultural diversity on the performance of an organization, specifically in the automotive industry. It aims to understand the concept of cultural diversity, analyze its influence on performance, identify challenges faced, and assess management strategies.

Research Proposal

Table of Contents
Research Proposal Form..................................................................................................................3
Research Ethics Approval Form....................................................................................................12

Unit 11 Research Project (RQF) L5
Project Brief
Session: February 2019
Research Proposal Form
Unit
Proposed title: The impact of managing cultural diversity on the performance of an
organisation.
Section One: Title, objective, responsibilities
Title or working title of research project (in the form of a question, objective or hypothesis)
Research Aim
To determine the dysfunctional issues that are arises due to cultural diversity and its positive
influence over organisational performance. A case study on Automotive Industry.
Research project objectives (e.g. what is the question you want to answer? What do you
want to learn how to do? What do you want to find out?):
Research Objectives
 To understand the concept of cultural diversity in the context of Automotive Industry .
 To analyse the influence of cultural diversity over the performance of Automotive Industry.
 To identify the dysfunctional challenges that Automotive Industry face due to cultural
diversity. To access the ways that are opt by the management Automotive Industry for managing
dysfunctional issues.
Research Questions
 What is the concept of cultural diversity in context of Automotive Industry ?
 What is the significance of managing cultural diversity for Automotive Industry ?
 What is the influence of cultural diversity over the performance of Automotive Industry?
 What are the key dysfunctional challenges that Automotive Industry face due to cultural
diversity?

Section Two: Reasons for choosing this research project
Reasons for choosing the project (e.g. links to other subjects you are studying, personal interest, future
plans, knowledge/skills you want to improve, why the topic is important):
The significant purpose behind leading the examination is the individual enthusiasm of the
exploration, in this way the exploration needs to investigate their thought and information base
concerning the territory of the effect of the overseeing social assorted variety on the presentation of
an association. This investigation zone is successful in building up the individual just as expert
capacity of analyst and student and this could be compelling for them in endeavoring their future
tasks in increasingly powerful way.
Section Three: Literature sources searched
Use of key literature sources to support your research question, objective or
hypothesis:
The concept of cultural diversity in the context of Automotive Industry.
As per the opinion expressed by David White, 2018, cultural diversity is defined as a term
which is mainly applied to analyse assorted cultures that are co-exists within a wider culture. In
addition, culture diversity is also refers as the variety of the make-up or the combination of culture of
a group or an organisation or region (MacDuffie, 2011). It mainly involves the different social
structure, belief systems and strategies which are implemented by a specific culture for adapting a
life situations in different part of globe (Defining Cultural Diversity). Cultural diversity in the
context of business is an effective outcome of practices, values, traditions, or beliefs of employees
that encompasses over race, age, ethnicity, religion, or gender. In the modern business environment,
businesses are concern over diversifying their culture for the purpose of strengthen their workforce
by the emergence of talent (Wells and Nieuwenhuis, 2012).
The significance of managing cultural diversity for Automotive Industry .
From the opinion stated by Ruth Mayhew, 2019, Culture diversity within the organisational context
is defined as the integration of diverse elements of the society within the workplace. Although, the
cultural diversity is mainly depend over ethnic background, gender, social stats, physical abilities
and age of an individual (Thun and Hoenig, 2011). Automotive Industry is the most developed
sector in UK which is mainly focuses over achieving significant maturation and development via
managing diversity at workplace (Why Is Diversity in the Workplace Important to Employees?).

Thus, cultural diversity is effective in increasing productivity, improve culture insights, developing
learning curves, improve company reputation, enhancing employee engagement etc. For these
reasons Automotive Industry is concerning over promoting cultural diversity as this is effective for
the firm in attaining growth at global level (Zwikael and Ahn, 2011).
The influence of cultural diversity over the performance of Jaguar Land Rover Automotive Plc.
According to the opinion stated by Glenn Llopis, 2015, cultural diversity is a critical area that has a
wider influence on the performance of an organisation. In the competitive, organisation environment,
businesses are focuses over managing cultural diversity for the intention of improvising business
practices in effective manner (Khan, Pitts and Williams, 2016). Automotive Industry, is a large
industry which is concern over developing its operations for sustaining its reputation within market.
The industry is focuses over promoting cultural diversity as it positively affects the operations and
performance of the firm via managing business operations through encouraging engagement of
employees (The impact of cultural diversity on organizational performance and success). With the
proper management of cultural diversity, Jaguar Land Rover Automotive Plc has attain benefits in
easy expansion of business within new areas, thus people from different culture are more liable in
providing proper assistance to the business in achievement of maturation and progression via
fulfilling the desires of potential customers within commercial centre (Craig and Campbell, 2012).
The challenges that Automotive Industry face during the implementation of cultural diversity.
According to the opinion stated by by Harold Andrew Patrick and Vincent Raj Kumar, 2012,
Cultural diversity is recognized as the prominent challenge that are significantly faces through
organizations (Noe and et. al., 2017). It is essential for the businesses to manage cultural diversity for
the purpose of smooth execution of organizational operations and functions (Managing Workplace
Diversity: Issues and Challenges). There are multiple challenges like generation gap, communication
issue, cultural differences, acceptance and respect etc. that are faces by Automotive Industry due to
cultural diversity (Dell, Newton and Petroff, 2012).
White, D., 2018. Defining Cultural Diversity. [Online]. Available through:
<https://study.com/academy/lesson/defining-cultural-diversity.html>.
Mayhew, R., 2019. Why Is Diversity in the Workplace Important to Employees? [Online]. Available
through: <https://smallbusiness.chron.com/diversity-workplace-important-employees-
10812.html>.
Llopis, G., 2015. Automotive Leaders Discuss Impact Of The Cultural Demographic Shift On Their
And All U.S. Industries. [Online]. Available through:
<https://www.forbes.com/sites/glennllopis/2015/11/21/automotive-leaders-discuss-impact-

of-the-cultural-demographic-shift-on-their-and-all-u-s-industries/#1d186f971f5e>.
Patrick, H. A. and Kumar, V. R., 2012. Managing Workplace Diversity: Issues and Challenges.
[Online]. Available through:
<https://journals.sagepub.com/doi/full/10.1177/2158244012444615>.
MacDuffie, J. P., 2011. Inter-organizational trust and the dynamics of distrust. Journal of
International Business Studies. 42(1). pp.35-47.
Wells, P. and Nieuwenhuis, P., 2012. Transition failure: Understanding continuity in the automotive
industry. Technological Forecasting and Social Change. 79(9). pp.1681-1692.
Thun, J. H. and Hoenig, D., 2011. An empirical analysis of supply chain risk management in the
German automotive industry. International journal of production economics. 131(1).
pp.242-249.
Zwikael, O. and Ahn, M., 2011. The effectiveness of risk management: an analysis of project risk
planning across industries and countries. Risk Analysis: An International Journal. 31(1).
pp.25-37.
Khan, T., Pitts, M. and Williams, M. A., 2016. Cross-cultural differences in automotive HMI design:
a comparative study between UK and Indian users' design preferences. Journal of Usability
Studies. 11(2). pp.45-65.
Craig, T. and Campbell, D., 2012. Organisations and the business environment. Routledge.
Noe, R. A. and et. al., 2017. Human resource management: Gaining a competitive advantage. New
York, NY: McGraw-Hill Education.
Dell, A. G., Newton, D. A. and Petroff, J. G., 2012. Assistive technology in the classroom:
Enhancing the school experiences of students with disabilities (p. 336). Boston, MA:
Pearson.
Bell, E., Bryman, A. and Harley, B., 2018. Business research methods. Oxford university press.
Ragin, C. C., 2014. The comparative method: Moving beyond qualitative and quantitative strategies.
Univ of California Press.
Maxwell, J. A., 2012. Qualitative research design: An interactive approach (Vol. 41). Sage
publications.
Saunders, M.N. and et. al., 2015. Understanding research philosophy and approaches to theory
development.
Cleary, M., Horsfall, J. and Hayter, M., 2014. Data collection and sampling in qualitative research:
does size matter?. Journal of advanced nursing. 70(3). pp.473-475.
Mihas, P., 2019. Qualitative data analysis. In Oxford Research Encyclopedia of Education.
Xiao, F. and Chen, T., 2012. Sampled-data consensus for multiple double integrators with arbitrary
sampling. IEEE Transactions on Automatic Control. 57(12). pp.3230-3235.
Section Four: Activities and timescales
Activities to be carried out during the research project (e.g. research,
development and analysis of ideas, writing, data collection, numerical
analysis, tutor meetings, production of final outcome, evaluation, writing
the report):
How long
this will
take: (See
Gantt

Chart
below)

Milestone one: .........................................................................................
Target date (set by tutor): .........................................................................................
Milestone two: .........................................................................................
Target date (set by tutor): .........................................................................................
Section Five: Research approach and methodologies
What type of research approach and methodologies are you likely to use and why?
Research Methodology
Research methodology is defines as the affecting zone of an examination, consequently it is
compelling in helping the investigation work in significant direction to coming to at possible
outcomes (Bell, Bryman and Harley, 2018). This area depends on different instruments which are
described as underneath:
Type of Investigation: This defined as the key job of a researcher is to pick the most sensible sort
just to do the exploration work in right manner (Ragin, 2014). An examination is either qualitative or
quantitative in nature, thusly the decision of examination type relies upon the data assembled by the
analyst. In the present research, qualitative research will be the most suitable system as it is
convincing in giving assistance to the general work by methods for driving all around appraisal in
right manner.
Research Design: This part is essentially remembers for three noteworthy districts like descriptive,
exploratory and experimental research design (Maxwell, 2012). In the existing investigation work
descriptive research design will be the most reasonable instrument, as it is amazing in supporting the
work through executing all around examination in detailed way and this is additionally powerful for
subjective research.
Research Philosophy: This is another key component which supports the work in legitimate way.

This part of approach depends on interpritivism and positivism philosophy (Saunders and et. al.,
2015). In the present investigation into actual action Interpretivisim philosophy will be the most
appropriate way of thinking as it is viable for subjective research and best in giving point by point
examination through analysing the perspectives on writers and journalists.
Data Collection: This segment is predominantly based upon, primary and secondary source of
information accumulation. In the present exploration work, both primary and secondary sources will
appropriate in gathering of legitimate and solid information, that assist the investigation in possibly
significant direction. Secondary sources like books, diaries, journals, research articles and so on are
applied to execute literature review, thus this is effective in developing theoretical framework which
is effective for learner and reader in developing better understanding in regards to the chosen subject
area. This area of investigation is suitable in creating detailed evaluation which is effective in
exploring the knowledge base of individual in regards to the chosen investigation issue (Cleary,
Horsfall and Hayter, 2014). Alongside, primary data will be assemble by means of directing survey
through the assistance of filling the questionnaire from the selected people who are having suitable
idea regarding the chosen subject area. Therefore in the present investigation work questionnaire is
developed to gather valuable information which covers the aim and objectives of the research, thus
this is most appropriate source of gathering information from the wider population.
Data Analysis: In the existing examination area, Thematic investigation will be the most reasonable
approach for determining the information in suitable way (Mihas, 2019). thus, in this themes are
made over the area that are covered in the questionnaire.
Sampling: part is in a general sense established on probabilistic and non-probabilistic inspecting,
along these lines this area supports in selection of respondents who are impersonates from the first
populace (Xiao and Chen, 2012). In the present examination locale arbitrary testing apparatus will be
the most fitting source, that leads the work in appropriate way by accumulated legitimate and
genuine information. In this work size of 30 will be appropriate to collect information.
What your areas of research will cover:
Comments and agreement from tutor
Comments (optional)
I confirm that the project is not work which has been or will be submitted for another

qualification and is appropriate
Agreed Name: Date:
Comments and agreement from project checker (if applicable)
Comments (optional)
I confirm that the project is not work which has been or will be submitted for another
qualification and is appropriate
Agreed Name: Date:

Gantt Chart
Milesto
ne
Projectiv
e
Activities
W
1
W
3
W
4
W
7
W
8
W1
1
W1
2
W1
6
W1
7
W2
0
W2
1
W2
3
W24
M1 Project
formulatio
n and
Project
Planning
M2 Literature
Review
M3 Methodolo
gy
M4 Data
Collection
and
Analysis
M5 Discussio
n of the
results
M6 Report
writing
M7 Presentati
on of the
project to
the Board
of
Directors

Achievement based on Gantt chart (To be completed by students)
Week Activities to achieve planned milestones Tutor’s feedback
and date
W3 Problem formulation and Project Planning
Research Problem and background to the problem
Research Topic
Research objectives
W7 Literature Review
Key sources of information
W11 Methodology
Choice of methodology
Sampling
Brief description of how data would be collected and analysed
W16 Data Collection and Data Analysis
Data collection
How it was collected
Advantages and disadvantages of the technique
Data Analysis
Technique used to analyse the data
Advantages and disadvantages of the technique
Interpret the results
W20 Discussion of the results
What do the results mean based on the literature reviewed?
Recommendations to solve the research problem
W23 Report writing
Appropriate structure
W24 Presentation of the project to the Board of Directors

Research Ethics Approval Form
All students conducting research activity that involves human participants or the use of data
collected from human participants are required to gain ethical approval before commencing their
research. Please answer all relevant questions and note that your form may be returned if
incomplete.
For further support and guidance please see your respective Unit Tutor.
Before competing this form, we advise that you discuss your proposed research fully
with your Unit Tutor. Please complete this form in good time before your research
project is due to commence.
Section 1 Basic Details
Project title: The impact of managing cultural diversity on the performance of an organization.
Student name:
Student ID Number:
Programme:
College:
Intended research start date:
Intended research end date:
Section 2 Project Summary
Please select all research methods that you plan to use as part of your project:
(Copy and paste the tick where applicable)

Interviews:
Questionnaires:
Observations:
Use of Personal Records:
Data Analysis:
Action Research:
Focus Group:
Other (Please specify):

Section 3: Participants
Please answer the following questions, giving full details where necessary.
Will your research involve human participants?
Who are the participants? Tick all that apply:
Ages 12-16:  Young People aged 17-18:  Adults:  More than 18
How will participants be recruited (identified and approached)?
Describe the processes you will use to inform participants about what you are doing:
In the investigation area participants get information via the help of email as it is most easy and
reliable way to information respondents.
How will you obtain consent from participants? Will this be written? How will it be made clear
to participants that they may withdraw consent to participate at any time?
The consent will be obtain by email, and this will be presented in written formate. The
researcher should also ensure the respondents that they can withdraw their consent from the
research as per their own choice, thus participants are free to withdraw their consent from the
research any time.
Studies involving questionnaires:
Will participants be given the option of omitting questions they do not wish to answer?
Yes:  No: 
If No please explain why below and ensure that you cover any ethical issues arising from this
Studies involving observation: Confirm whether participants will be asked for their informed
consent to be observed.
Yes:  No: 
Will you debrief participants at the end of their participation (i.e. give them a brief explanation of
the study)?
Yes:  No: 
Will participants be given information about the findings of your study? (This could be a brief

Section 4: Data Storage and Security
Confirm that all personal data will be stored and processed in compliance with the Data Protection Act
(1998) Yes:  No: 
Who will have access to the data and personal information?
During the research:
Where will the data be stored?
The data will be stored in USB, Hard disk, computer systems etc.
Will mobile devices such as USB storage and laptops be used?
Yes:  No: 
If yes, please provide further details: After
the research:
Where will the data be stored?
The data will be stored in USB, Hard disk, computer systems etc.
How long will the data and records be kept for and in what format? Will
data be kept for use by other researchers?
Yes:  No: 
If yes, please provide further details:
Section 5: Ethical Issues
Are there any particular features of your proposed work which may raise ethical concerns?
Yes:  No: 
If so, please outline how you will deal with these:
It is important that you demonstrate your awareness of potential risks that may arise as a result of your
research. Please consider/address all issues that may apply. Ethical concerns may include, but are not
limited to the following:
• Informed consent.
• Potentially vulnerable participants.

• Sensitive topics.
• Risks to participants and/or researchers.
• Confidentiality/anonymity.
• Disclosures/limits to confidentiality.
• Data storage and security, both during and after the research
(including transfer, sharing, encryption, protection).
• Reporting.
• Dissemination and use of your findings.