Impact of Job Satisfaction on Organizational Performance: A Case Study of Shell Abuja

This research proposal aims to investigate the impact of job satisfaction on organizational performance of Shell, Abuja. It will explore the concept of job satisfaction and organizational performance, identify factors affecting job satisfaction and organizational performance for Shell, Abuja, assess the association between job satisfaction and organizational performance, and provide suitable recommendations for improving job satisfaction in Shell, Abuja. The research will be conducted using a positivist research philosophy, deductive research approach, descriptive research design, and survey research strategy. The sample size will be 100 employees of Shell, Abuja, and data analysis will be done using quantitative methods.

RESEARCH PROPOSAL

1. RESEARCH PROPOSAL TITLE
 Impact of Job Satisfaction on Organizational
Performance: A Case Study of Shell Abuja

BACKGROUND OF THE STUDY
 As employees are the key internal stakeholders
that marks the success of business organizations,
it is highly necessary to have a satisfied
workforce working for firms and Shell in Abuja
is no different.
 Having satisfied workforce allows business
organizations to achieve greater heights,
increased productivity, deliver quality work on
time thereby, ensuring improved organizational
performance that helps in gaining competitive
advantage.

PROBLEM STATEMENT
 Considering the business sector of Shell in Nigeria,
issues in terms of employee job satisfaction is
becoming evident that is affecting the performance
of the organization.
 Higher level of reluctance, reduced commitment and
engagement towards their job roles and
responsibilities are noticed among the employees of
Shell in Abuja.
 As a result, reduced productivity, failure in
delivering projects on time and quality comprise are
questioning the performance of the organization.

RESEARCH AIM
 The aim of the research is to investigate the
impact of job satisfaction on organizational
performance of Shell, Abuja

RESEARCH OBJECTIVES
The objectives of the research are:
 To understand the concept of job satisfaction and
organizational performance
 To identify the factors of job satisfaction and
organizational performance for Shell, Abuja
 To access the association between job satisfaction
and organizational performance for Shell, Abuja
 To provide suitable recommendations for
improving job satisfaction in Shell, Abuja

RESEARCH QUESTIONS
The research questions are:
 What do you mean by job satisfaction and
organizational performance?
 What are factors affecting job satisfaction and
organizational performance for Shell, Abuja?
 What is the association between job satisfaction
and organizational performance for Shell, Abuja?
 What are the suitable recommendations for
improving job satisfaction for Shell, Abuja?

RESEARCH HYPOTHESIS
The hypothesis of of the research are:
 H0: Job satisfaction has no impact on the
organizational performance.
 H1: Job satisfaction has an impact on the
organizational performance.

SIGNIFICANCE OF THE STUDY
 Undertaking the research is significant because this
will help in identifying the gap that has led to job
satisfaction issues among the employees of Shell,
Abuja.
 Identifying the job satisfaction gap will help in
assessing the relationship between job satisfaction
and organizational performance thereby,
investigating the impact on one another.
 Additionally, this will also allow to suggest suitable
strategies for overcoming job satisfaction issues
among Shell employees in Abuja and improve their
organizational performance.

PROPOSED METHODOLOGY
 Research philosophy: Positivism
 Research approach: Deductive
 Research design: Descriptive
 Research strategy: Survey
 Sampling technique and sample size: Simple
probability sampling technique, 100 employees
of Shell, Abuja
 Data collection process: Primary
 Data analysis technique: Quantitative, co-relation
and regression using SPSS.

2. RESEARCH PROPOSAL TITLE
 Impact of motivation of employee retention: A
Case Study of Nexen Inc, Abuja

BACKGROUND OF THE STUDY
 Employee motivation is a highly research topic
among researchers that comes of various
contradictory opinions regarding its impact on
employee retention.
 Employees tend to stay with business
organizations for long if they feel motivated.
Being motivated provides an opportunity for the
employees to ensure satisfaction at work thereby,
retaining them successfully.

PROBLEM STATEMENT
 Employee motivation is an issue in Nexen Inc in
Abuja because the HR department of the
company is unable to satisfy the needs and
requirements of the employees at their job that is
affecting their willingness to be associated with
the company.
 This has become an issue for Nexen Inc in Abuja
because the rate of employee turnover have
increased that is affecting the overall profit of the
company.

RESEARCH AIM
 The aim of the study is to analyze the impact of
motivation on employee retention by referring to
Nexen Inc in Abuja.

RESEARCH OBJECTIVES
The objectives of the research are:
 To critically analyze the factors that influence
employee retention and employee motivation
 To scrutinize the impact of employee motivation
on employee retention
 To find out loopholes in employee motivation
techniques that affect employee retention in
Nexen Inc, Abuja
 To recommend suitable strategies for improving
employee retention through employee motivation

RESEARCH QUESTIONS
The questions of the research are:
 Which factors influence employee motivation and
employee retention?
 What is the potential impact of employee motivation
on employee retention in Nexen Inc, Abuja?
 What are the issues that Nexen Inc in Abuja is
facing regarding employee retention through
employee motivation?
 What are the possible ways by which Nexen Inc in
Abuja can improve employee retention ratio?

RESEARCH HYPOTHESIS
The hypothesis of the research is:
 H0 Employee motivation influences employee
retention
 H1 Employee motivation does not influence
employee retention

SIGNIFICANCE OF THE STUDY
 The research is significant because this will help in
identifying the gaps existing in Nexen Inc that is
affecting the ability of the company to motivate the
employees suitably.
 Identifying the gaps will help in assessing the
relationship between employee motivation and
employee retention thereby, analyzing the impact on
each other.
 Additionally, identifying the loop holes will help
Nexen Inc take suitable measures for motivating the
employees suitably and retaining the successfully.

PROPOSED METHODOLOGY
 Research philosophy: Positivism
 Research approach: Deductive
 Research design: Descriptive
 Research strategy: Survey
 Sampling technique and sample size: Simple
probability sampling technique, 100 employees
of Nexen Inc, Nigeria
 Data collection process: Primary
 Data analysis technique: Quantitative, co-relation
and regression using SPSS.

3. RESEARCH PROPOSAL TITLE
 Customers’ Perception of Service Quality in
Hospitality Industry in Abuja: A Case Study of
Transcorp Hilton Abuja

BACKGROUND OF THE STUDY
 The service industry represents majority of the
economy of the country in both developed and
developing countries.
 Customers’ perception of service quality plays
significant roles in the perception of the buyers of the
product and service that adds value to the product
thereby, facilitating relationships.
 Nigeria is a developing country that is striving to
make its mark in the global economy. Customers’
perception of service quality in Transcorp Hilton
Abuja, as this allows gaining competitive advantage,
generating revenue and sustaining the competitive
world.

PROBLEM STATEMENT
 The customer centric nature of the hospitality
sector, any mistake and bad experience leaves a
mark and negative impression on the experience
of the customers.
 The negative impact on the customers might arise
due to inefficient and ineffective service quality
that reduces customer repetition and negative
promotion thereby, compromising the patronage
and publicity.
 Therefore, defective service quality in Transcorp
Hilton Abuja is affecting the sales, growth and
profit negatively.

RESEARCH AIM
The aim of the research is to study the perception of
the customers about service quality in the
hospitality industry by referring to Transcorp
Hilton Abuja.

RESEARCH OBJECTIVES
The objectives of the research are:
 To identify the customers’ perception on how they
have experienced service quality in Transcorp
Hilton Abuja
 To investigate the issues that affects the service
quality in Transcorp Hilton Abuja
 To observe the importance of hotel attributes in
respect to service quality in the hospitality service
and its impact customers’ perception
 To provide suitable recommendations for
improving customers’ perception in service quality
of Transcorp Hilton Abuja

RESEARCH QUESTIONS
The questions of the research are:
 What are the customers’ perceptions on how they
have experienced service quality in Transcorp
Hilton Abuja?
 What are the issues that affect service quality in
Transcorp Hilton Abuja?
 What is the importance of hotel attributes in
respect to service quality in the hospitality and its
service impact customers’ perception?
 What are the suitable recommendations for
improving customers’ perception in service quality
of Transcorp Hilton Abuja?

RESEARCH HYPOTHESIS
The hypothesis of the research are:
 H0: Perception of the customers regarding service
quality has no impact on Transcorp Hilton Abuja
 H1: Perception of the customers regarding service
quality has an impact on Transcorp Hilton Abuja

SIGNIFICANCE OF THE STUDY
 Undertaking the research is significant because
this provides an opportunity to address the
potential gaps that prevails in Transcorp Hilton
Abuja that arises due to the varied perceptions of
the customers.
 Additionally, conducting the research also helps
in considering the doubts the customer perception
of service quality in the hospitality sector exists
thereby, findings its impact on Transcorp Hilton
Abuja.

PROPOSED RESEARCH METHODOLOGY
 Research philosophy: Positivism
 Research approach: Deductive
 Research design: Descriptive
 Research strategy: Survey
 Sampling technique and sample size: Simple
probability sampling technique, 100 customers of
Transcorp Hilton Abuja
 Data collection process: Primary
 Data analysis technique: Quantitative,
SERVQUAL model using SPSS.

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 Cloutier, O., Felusiak, L., Hill, C. and Pemberton-Jones, E.J., 2015. The Importance of
Developing Strategies for Employee Retention. Journal of Leadership, Accountability
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 Bode, C., Singh, J. and Rogan, M., 2015. Corporate social initiatives and employee
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