Research & Statistical Methods of Business

This presentation provides an overview of research and statistical methods of business, focusing on the adoption of ISO 9000 series and its relationship with other factors in China's service industry. It includes a literature review, research methodology, and analysis of findings. The presentation also offers recommendations for the management and discusses limitations and future directions for research.

RESEARCH & STATISTICAL
METHODS OF BUSINESS

INTRODUCTION
• Research and statistical method of business assist in identifying the information related
to the topic on the basis of which the firm is able to make the decision.
• As per the case given, The ISO 9000 series which is the standards that are used for
quality management assist in having an efficient quality system.
• The ISO 9000 series is being adopted by various countries and it have a close
relationship with the other factors in China's service Industry.
• This research will include the literature review regarding the adoption of ISO 9000
series and it relationship with other factors in service industry.
• It will also include the information regarding the research methodology.

LITERATURE REVIEW
Theme : Adoption of ISO 9000 and its Relationship with other Factors in China’s Service
Industry
 According to Quinlan and et.al., (2019), The service industry by adoption of the ISO 9000
series is able to manage the quality in the organisation in order to have the efficient quality
system implemented in the organisation.
 Using the ISO 9000 series assist the firm in developing the system of quality management
which assist in improving the level of quality of the organisation systems which helps in
improving the productivity and profitability of the firm.
 With the help of adoption of ISO 9000 series the service industry is able to maintain the level
of quality through which their profit margin and customer base is increasing which is
beneficial for the growth and success of the industry.
 The ISO 9000 focus on maintaining the high level of quality in order to meet the customer
requirement.

CONTINUE…..
 On the contrary Fuller and et.al., (2016) stated that , Many companies with the
implementation of these standards are also produce the poor quality of good and
services and thus the concept of Implementation of ISO standards is being criticised by
the author for the omission of various principles such as customer satisfaction,
continuous improvement etc.
 It is critically stated by Hair Jr, and et.al., (2015), that with the adoption of ISO 9000
by China's service industry the firm involved in the industry have to face various
problems as many of the firms are not able to improve their quality of service by
adoption of the ISO 9000 which has leads to reduction in the customer base and lack of
satisfaction is provided to the customers.

RESEARCH METHODOLOGY
 Research philosophy : It is the belief regarding the way in which the data about
the topic is being gathered and analysed. In this research , Interpretivism philosophy will be
used to conduct the research in the effective and efficient manner.
 Research design : It assist in identifying the type of research the researcher is
conducting it consist of qualitative and quantitative research design In this research, the
researcher will use quantitative research design.
 Research approach : It is the plan and procedure with regarding to conduct the research. It
consist of deductive and inductive approach In this research, deductive approach will be
used for conducting study. In this research, deductive approach will be used for conducting
study.
 Data collection : It is the method of collecting the information from various sources which
consist of primary and secondary source. In this study, Secondary sources will be used as
the information is being gathered from the National Bureau of Statistics of China.

CONTINUE….
 Data analysis : It is the way to identify the information through the use of analysis
there are two way to analysis the information which is gathered from the different
sources. In this research SPSS will be used in order to conduct the research in the
effective and efficient manner.
 Ethical consideration : It is important to follow the standards and norms while
conducting the research. In this research, the researcher will make the confidentiality of
the information which is gathered and will not disclose the information before getting
the informed consent

ANALYSIS AND FINDINGS
 a. Descriptive statistics : It is the method used summarizing the data which is being
gathered from the sample size. It assist in identifying the frequency, measures of central
tendency and dispersion etc.
 b. Inferential statistics : It uses the random sample of data from the population on the
basis of which the data is being represented. The researcher will use the statistics such
as Chi- square, T-test, ANOVA for the data set.

Descriptive Statistics
N Range
Statistic Statistic
year 460 4
certification 5717 1
industry2 5717 19
stpyear 5717 59
l 5717 958
l_yjs 5717 161
l_benke 5717 530
l_dz 5717 490
l_gaozhong 5717 689
l_chuzhong 5717 568
revenue 5717 868176
profit_operating 5717 296159
ksum 5717 977548
equity 5717 879356
kpaid 5717 402100
kstate 5717 402110
FDI 5717 150000
kother 5717 400000
ROS 5717 .492454536090
ROA 5717 1.008113065327
FDIpercent 5717 1
FDIdummy 5717 1
agefilm 5717 59
Valid N (listwise) 460

Descriptive Statistics
Mean Std. Deviation N
year 2006.12 1.301 460
certification .08 .272 5717
industry2 71.39 6.239 5717
stpyear 2000.38 7.074 5717
l 44.96 74.378 5717
l_yjs 1.38 5.688 5717
l_benke 11.85 28.453 5717
l_dz 12.92 24.306 5717
l_gaozhong 12.26 31.290 5717
l_chuzhong 6.54 25.980 5717
revenue 11698.57 32873.609 5717
profit_operating 2067.97 7158.417 5717
ksum 16473.16 54666.560 5717
equity 7693.77 31012.079 5717
kpaid 4765.67 17120.175 5717
kstate 1201.12 11264.936 5717
FDI 348.87 4598.814 5717
kother 3215.68 11765.554 5717
ROS .19108160275800 .123974821833695 5717
ROA .22356210063936 .208576470691242 5717
FDIpercent .02 .149 5717
FDIdummy .03 .170 5717
agefilm 7.62 7.074 5717

FINDINGS
 From the above descriptive and Inferential statistics which has provided information
regarding standard deviation.
 It is identified about eh mean of the variables and the standards deviation regarding the
variables. Also, as per the T test it is being identified that the significance level is less
than 0.05 which means there is no significant difference between variables and thus the
variables are related to each other.

RECOMMENDATION
 On the basis of the above finding it can be recommended to the management
that with the help of application of the ISO 9000 which will provide various benefits to
the organisation and thus the china service industry will be able to grow more which is
beneficial for the firm because it will increase the equity and profitability.
 The finding has provided that the variables are related to each other which means
changes in one variables will affect the other.
 It is recommended to the management that with the adoption of ISO 9000 the firm will
be able to manage the quality system in the organisation.

LIMITATION AND DIRECTION FOR FUTURE
RESEARCH
 It is being identified that the research have some limitation due to lack of time the
information was not being identified through the different sources but the information
which is being provided in the research is relevant and is helpful in completing the
research in the effective and efficient manner.
 For the future research, the researcher can use other tools such as Stata which is an
statistical tool for the analysis.
 The researcher can also do the qualitative research regarding the topic in order to gain
the understanding through the use of though and opinions of different people.

CONCLUSION
 From the above research which has provided understanding about the adoption of ISO
9000 series in the service industry for the quality management and for providing high
quality goods and services to the customer.
 It has included various methods for data collection and data analysis through which
the researcher has completed the research in the effective and efficient manner.
 It has supported in identifying the finding based on the calculation in order to identify
the findings related to adoption of ISO 9000 series for the quality management in the
organisation.

REFERENCES
 Quinlan, C. and et.al., 2019. Business research methods. South Western Cengage.
 Fuller, C. M. and et.al., 2016. Common methods variance detection in business
research. Journal of Business Research. 69(8). pp.3192-3198.
 Sekaran, U. and Bougie, R., 2016. Research methods for business: A skill building approach.
John Wiley & Sons.
 Bell, E., Bryman, A. and Harley, B., 2018. Business research methods. Oxford university press.
 Hair Jr, J. F. and et.al., 2015. Essentials of business research methods. Routledge.
 Carrión, G. C. and et.al., 2016. Prediction-oriented modeling in business research by means of
PLS path modeling: Introduction to a JBR special section. Journal of Business Research.
69(10). pp.4545-4551.
 Richter, N. F. and et.al., 2016. A critical look at the use of SEM in international business
research. International Marketing Review. 33(3). pp.376-404.