Research & Statistical Methods of Business

RESEARCH & STATISTICAL
METHODS OF BUSINESS

INTRODUCTION
• Research and statistical method of business assist in identifying the information related
to the topic on the basis of which the firm is able to make the decision.
• As per the case given, The ISO 9000 series which is the standards that are used for
quality management assist in having an efficient quality system.
• The ISO 9000 series is being adopted by various countries and it have a close
relationship with the other factors in China's service Industry.
• This research will include the literature review regarding the adoption of ISO 9000
series and it relationship with other factors in service industry.
• It will also include the information regarding the research methodology.

LITERATURE REVIEW
Theme : Adoption of ISO 9000 and its Relationship with other Factors in China’s Service
Industry
 According to Quinlan and et.al., (2019), The service industry by adoption of the ISO 9000
series is able to manage the quality in the organisation in order to have the efficient quality
system implemented in the organisation.
 Using the ISO 9000 series assist the firm in developing the system of quality management
which assist in improving the level of quality of the organisation systems which helps in
improving the productivity and profitability of the firm.
 With the help of adoption of ISO 9000 series the service industry is able to maintain the level
of quality through which their profit margin and customer base is increasing which is
beneficial for the growth and success of the industry.
 The ISO 9000 focus on maintaining the high level of quality in order to meet the customer
requirement.

CONTINUE.....
 On the contrary Fuller and et.al., (2016) stated that , Many companies with the
implementation of these standards are also produce the poor quality of good and
services and thus the concept of Implementation of ISO standards is being criticised by
the author for the omission of various principles such as customer satisfaction,
continuous improvement etc.
 It is critically stated by Hair Jr, and et.al., (2015), that with the adoption of ISO 9000
by China's service industry the firm involved in the industry have to face various
problems as many of the firms are not able to improve their quality of service by
adoption of the ISO 9000 which has leads to reduction in the customer base and lack of
satisfaction is provided to the customers.