Various Functions of Resort Operations
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Added on 2020-10-22
Various Functions of Resort Operations
Added on 2020-10-22
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Resort Management
Table of ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Various functions of resort operations.............................................................................31.2 Resort managements structure and various types of tour operators and their guest-relatedand activities...........................................................................................................................4TASK 2............................................................................................................................................62.1 Importance of an effective quality system in resort operations and resorts apply andmonitor quality procedures in managing conflicts and the legal issues.................................6Importance of quality system in resort operations.................................................................62.2 Implementing an effective quality system in resort and result achievement....................7TASK 3............................................................................................................................................83.1 Analysing incidents that could affect health and safety of customers and staffs in a resortenvironment and transit..........................................................................................................83.2 Evaluating procedures to be implemented by a tour operator to deal with situation.......93.3 Discussing procedures to be implemented in dealing with incidents comply with relevantguidelines of trade association and government bodies.......................................................10CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
INTRODUCTIONResort Management is considered as part of lodging and hospitality industry. Thisconsists of managing various activities such as overseeing operations of lodging, food services,recreational facilities, food and beverage, maintenance (Gill and Williams, 2014). This fieldincludes career in various ski resort, spas, casinos. In order to be a manager of resort, variousskills and knowledge are required for effective outcome. Hospitality industry is fast growing inthe market and number of organisation has earn maximum profit from it. The given assignmentis based on Thomas Cook founded in 1841 at England, United Kingdom. This provides variousproducts such as Charter and scheduled passenger airline, cruise line, hotel and resorts, packageholidays and services of travel agencies. This assignment is divided into three task which discussabout operation of resort management and their functions, importance of quality system andincident taken place in resort. As per scenario given is questions there is discussion about resortmanagement practices in Caribbean. This highly depends on tourism sector so in order tocontinue it as same should adopted best practices. It has used various environmental practices fortourism such as water conservation, solid waste management and EMS.TASK 11.1 Various functions of resort operationsProfile of Thomas CookThomas Cook Group Plc is largest British global hospitality industry. This was foundedin 1841 whose headquarter is in England, London, United Kingdom. It has large number of touroperators and airlines in Germany, Balearics and Scandinavia. The key person of company arePeter Fankhauser as CEO and Frank Meysman as Non-executive Chairman. It provide travelagencies services to consumers and deals in various product such as package holidays, hotels,cruise lines, resorts, charter and scheduled passenger.Various functions of resort operationsThe various functions of resort operations of Thomas Cook are as follows:Coordination and handling of various tour operators- Tour operators can be customers,suppliers, clients who are availing facilities of tour (Hofmannand et. al., 2014). It isresponsibility of operators of Thomas Cook to coordinate and handle their customers. Theyshould ensure that their user are provided with promised services and benefits which has
negotiated with them. When consumer come in resort they should be properly handle andcoordinated at reception. Improving customer service function- Thomas Cook can improve their customer servicewhich they are provide to them by taking feedback from coming guest and users forimprovement (Kasim and et. al., 2014). As they provide best but there are many user who prefersomething different which can be made available through their taken feedback and implementedit in organisation in effective manner. This lead in increasing profit, sales and more number offoot fall.Managing of legal and statutory compliance- There are various legal and statutorycompliance made for resort management. This is responsibility of Thomas Cook to follow allthose legal standard for improvement in quality and services in resort. As it is required to followlegal and statutory compliance for food and safety and then evaluate it in effective manner.Ensuring health and safety issues- The health and safety act, 1974 need to be followedby Thomas Cook so that sanitation, food and living conditions can be maintained and improved.Such issues can be resolved if act is declared and specified to employees working in resort, traveland tourism company. Fulfilment of Various Contracts- The resort manager, team should ensure that contractand agreement terms and conditions should be as per policies of vendors and contractors. Theemployees working Thomas Cook resort should be paid as per wage act of UK and follows allcompliance (Kotas, 2014). If there is any amendment in compliance and standard then it shouldbe followed without failure in process and system.1.2 Resort managements structure and various types of tour operators and their guest-related andactivitiesThe resort management structure and various types of tour operator and their guestrelated service including specialist are as described below:Resort Management StructureThe resort management structure which is available for resort are as follows:Half Board- In this type of structure of resort, Thomas Cook provide all facilities fordinner, breakfast, accommodation to all tourist coming at resort. Sometime, lunch is offered totourist in place of dinner and breakfast.
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