Resorts: Management and Operation
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Added on 2020-10-22
Resorts: Management and Operation
Added on 2020-10-22
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RESORTMANAGEMENTOPERATIONS
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Using couple of resorts and investigate the various function of resort operations. .............12.2 Analyse the resort management structure offices of various types of tour operators...........3TASK 2 ...........................................................................................................................................32.1 Discussion on how effective quality systems and procedures affects the legal and conflictsituations.....................................................................................................................................32.2 Define the impact of quality system and procedure implemented by the tour operator in itsoperations....................................................................................................................................4TASK 3 ...........................................................................................................................................53.1 Description on incidents that affects the operation of resort. ...............................................53.2 Evaluation on procedure to be implemented by the tour operator to deal with differentincidents......................................................................................................................................63.3 Discussion on procedures to be implemented by the tour operators. ...................................6CONCLUSION ...............................................................................................................................6REFERENCES................................................................................................................................7
INTRODUCTIONThe field of resort management is part of hospitality and lodging industry. There arevarious kind of the managers within the hotel and resort and this all must be inclusive of theoversee, food and beverage. It is one of the emerging industry due to positive trends in the traveland tourism. The resort management is the part of the hospitality and it ensures high quality ofthe customer service, guest and owner satisfaction proper (Incidents management – 5 EssentialSteps to Manage Them Well in Your Organization, 2018). This kind of the information is need tobe possessed by tour operation manager that helps to the tourist in order to select among the wideservices so that all activities can be performed in better and effective manner. The present report is based on the business activities of the Thomas cook, UK and in thisresort of Caribbean sea has been selected as Hilton Aruba Caribbean resort and casino and spiceisland resort. In this assignment, he various things are needed to be covered as various functionof resort operations, resort management structures and organise the various types of touroperators and significance of effective quality system in resort operations. TASK 11.1 Using couple of resorts and investigate the various function of resort operations. RESORT 1 ( c)RESORT 2 (Spice island resort)Operations- The operational management ofthe Hilton is responsible in terms to effectiveoperational activities. Thus, the heads ofdepartment works as to exceed the profitabilityand guest satisfaction charges. Front office- The objective of the hospitality isto produce the long term profit so that they anwork as to achieve the long term goals. In thisthe front office managers working with theteam managers and also performs as to deliverguest exceptional experience in the manner ascheck in and check out. Operations- The spice Iceland resort us one ofsix star resort, they are having expertoperational team. Thus, they works as tomaintain the all functions of the departmentand provides satisfactory services to thecustomers. Front office- The front office is the area atwhich the visitors arrives and first encountersthe staff. The spice Iceland resort has greatfront office staff and they provides greaterfacilities to the customers. House keeping- The house keeping services of1
House keeping- The house keeping services ofhotel Hilton is quite attractive services. Thus,the staff of the Hilton is quite attractive. So,they are able to provide the satisfactoryservices to the managers. They providescustomer the greater facilities and that attractsthe person in longer manner. Marketing- In this, the Hilton hotel managersuses the online marketing activities in terms toattract the long number of the customers. Theyare approaching buyers and this all facilitiesattracts the maximum number of buyers. Food and beverage – The manager of the foodand beverage of the Hilton Woking as toprovides the better quality of products to thecustomers. The better advantage of thisenterprise is that they provide facility of thefood at the any time to their guest. Maintenances- The maintenance of hotelresort is must be taken in the better manner.Thus, the Hotel provides the facilities as tomaintain the hygiene of the resort so that alloperation can be conducted effectively. INaddition to this, inspection and maintenance ofpool areas must be protected. Customer service- The Hilton provides betterand efficient customer assistance. They carefor their customer explain in the reasonablemanner and they provides them the better andeffectively services to the customers. Admin and finance- The admin and financethe hotel spice Iceland is very attractive andthey maintain proper hygiene and providescustomers the greater facility. Marketing- The hotel Spice Iceland uses themarketings approach as they adopts the onlinemedia approaches as they use to get the interactwith the customers so that they can makeeffective modification in the services. Food and beverage – They mainly uses and toprovides the sea food to the customer as theyattracts the foreign customer mainly. Thus,food and beverages are the facility and thatattracts the customers. The quality attracts thecustomer in the huge context. Maintenances- They maintain the all theservices and hygiene so that it can attract thecustomer in the huge context. Customer service- They provides customersthe better assistance and also provides betterenvironment. The complaints of the customeralso uses to listen in the timely manner. Admin and finance- The admin and financestaff of the spice Iceland resort is alsoattractive as they provides the better hospitalityservices to the customers. This kind of theservices leads to gin the customer satisfaction. 2
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