Assignment - Virgin Holidays Limited | Aspects Of Resort Management

Added on -2020-02-05

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ASSIGNMENT TITLE: TRAVEL AND TOURISMMANAGEMENTSTUDENT ID:SUBJECT CODE:1
Table of ContentsIntroduction......................................................................................................................................3Overview of the organization..........................................................................................................3Task 1...............................................................................................................................................41.1Analyzing the Various functions of resort operations including management of touroperators, and the legal, health and safety issues............................................................................41.2 Analyzing the structure of the various types of tour operators including their guest-relatedactivities and other programs...........................................................................................................6Task 2...............................................................................................................................................82.1 Importance of effective quality systems in resort operations and how the chosen resorts applyquality procedures in handling conflicts..........................................................................................82.2 Analysis of the manner by which effective quality systems of our organisation has positiveimpacts on the operations of the resort............................................................................................9Task 3.............................................................................................................................................113.1 Analysis of incidents affecting the operations of resort..........................................................113.2 Evaluating the procedures implemented by tour operators.....................................................123.3 Discussing the link between implementing procedures and guidelines of trade associationsand government bodies..................................................................................................................12Conclusion.....................................................................................................................................13Reference List................................................................................................................................142
IntroductionResort management is an important part of hospitality and lodging industry and includesmanagement of the resort, different guest-related activities, sharing of different informationrelating to the extant location at the earliest, and food and beverage (Ali et al. 2015, p.273).There is always a general manager in a resort and under him operates different other managers.The task of the general manager is to coordinate well with the different managers. In theassignment, a tourism organisation will be chosen and how it operates in different locationsaround the world will be shown. The thesis statement of the assignment is to show the differentmanagerial, hospitality aspects, legal and structural aspects of resort management. Overview of the organizationVirgin Holidays Limited is based in the UK, though it operates around the world includingJamaica and Sri Lanka. It also operates in the USA and in Canada. Founded in 1985, it hasbecome one of the best long tour operators in the Uk. The managing director of the companyMark Anderson has also widened the base of the company in India, Africa, and the Asia-Pacific.It has merged itself with different other companies at times like Herbert Ypma's HIP hotels andso on. It has also packaged holidays for Las Vegas and Florida. It also has resorts in theCaribbean islands and in the Indian Ocean Islands.3
Task 11.1Analyzing the Various functions of resort operations including management of tour operators, and the legal, health and safety issues(Figure 1: Management Structure at Sandals Inn)(Source:Gil-Aluja, 2013, p.112)4

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