Analysis of Tourism and Hospitality Studies

The provided document contains a list of academic papers and articles from various journals and conferences. The titles range from topics like 'Taking responsibility for tourism' to 'Deterministic entanglement purification'. The sources include international journals such as the International Journal of Hospitality Management, IEEE Transactions on Industrial Electronics, and Physical Review A. The summary also includes online resources related to types of tour organizers.

RESORT OPERATIONS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 .........................................................................................................................................1
1.1 Functions of resort operations.............................................................................................1
1.2 Structure of Resort offices of different types of tour operations..........................................2
TASK 2...........................................................................................................................................3
1.1 Effective quality systems and procedure affect legal and conflict situations.......................3
1.2 Impact of quality system and procedures implemented......................................................4
TASK 3...........................................................................................................................................5
1.1 Incidents that affect the operations of hotel........................................................................5
1.2 Procedures implemented by tour operators in different situations......................................7
1.3 Procedures implemented by tour operators link trade associations and government
bodies........................................................................................................................................8
CONCLUSION...............................................................................................................................8
REFERENCES .............................................................................................................................9

INTRODUCTION
Resort is a part of hospitality and the report operations is related managing daily
activities and operations with providing good quality of customer service. TUI group is a largest
travel and tourism business enterprise and it has its own hotels, retail stores, travel agencies
etc. This company deals with its customers in a better way and it provides good quality services
and products to its customers. In this report mentioned about the functions and structures of
resort operations (Aicher and et.al., 2010). In resort offices, there are different types of tour
operators are working and they guide their tourists at different locations. Sometimes, effective
quality system and procedures impact on conflict and legal situation of business firm. In this
present report mentioned about the many incidents that affect the operations of hotel. There are
some procedures that are to be implemented by tour operator in different incidents.
TASK 1
1.1 Functions of resort operations
Resort operations means to carry out day to day activities related to hotels. The tour
operations industry performed many activities in relation to resort management. TUI group
offers large rage of products and services for its customers like for instance food facilities,
destinations according to customers demand,transportation facilities, hotels etc. This business
enterprise has many hotels and the roles and responsibilities which the tour operator wants to
satisfy the customer need and also handling lawful activities and suppliers. The tour operators
provide transportation services to its tourists not only for visitors attractions to other but from
visitors places to resort. There are some functions of resort operations:
Customer services- It is most important part of resort management. It is a duty and
responsibility of manger and employees to provide better and satisfactory services to their
customers, so that they will come again. Companies conduct training and development
programme for its new and existing employees (Bruening, 2010). The human resource
department provides training to their staff related to good customer services. With the help of
training, skills, knowledge, abilities of its workers will be improved or increased. From this, they
will serve better to their customers.
Communicate well- It is necessary to maintain good communication with its employees.
Tourists came from different countries and their languages are different from any country. So, it
is necessary that tour operators should understand and know their languages. So, from this they
can with its customers which are from different countries or nations. If tour operators will nit

understand their language ten it will create miscommunication between hotel and enantiomers
and they are dissatisfied from resort services.
Reservation- It is a responsibility of tour operator is to to done reservation of tourists. It
will be convenient for customers and from reservation, it will be easy of availability of rooms
(Chen and Lin, 2013). It is the duty of hotels to provide better quality services to its customers
like food, room cleaning facilities, air conditioning, beverages etc. Tour operator should be
coordinated with its tourists and helps in increasing their satisfaction level.
Health and safety- To take care of health and safety of customers is the responsibility
of hotel and its management. Manger of hotel should be provide safety and healthy conditions.
Tour operation must be aware about the safety and health legislation.
The functions of hotel operations will be health and safety legislation, local legal system,
meeting that are concern to specific destinations which are visited by tourists. Government
made many rules and regulations for hotel operations related to safety and health like for
instance health& safety act 1974, data protection act, local law etc. The manager or employer is
responsible for the security and safety of its employees at the time of working. Regarding this,
company provide training to its employees related to new machineries.
1.2 Structure of Resort offices of different types of tour operations
Resort is explained as the service provision in order to provide better accommodation
services and other facilities at same place. The structure of every report is different from each
other. In framework of TUI group includes full board, breakfast, comm facilities, self catering etc.
This business enterprise provide all services or facilities in fixed packages and services like
food, government taxes, transportation etc. In the case of breakfast and bed arrangement price
for hotel involving the complimentary breakfast with it (Dai and Caldwell, 2010). This business
firm provides all facilities and exercises to its customers which can satisfy their needs and
wants.
There are many different types of tour operators who are involves in travel and tourism
activities:
Inbound Tour operator- They deal directly with foreign customers inside the
boundaries of country and provide them many services like transportation, accommodative,
entertainment, insurance services, currency exchange etc. These types of tour operators are
made their tour package individually and also with foreign operator. They provide all services in
one package.
Outbound- They are very expert in promotion and operating trips of other countries.
They prepares transportation facilities, documents, local sightseeing etc.

Domestic Tour operators- Their main focus is on international markets where profit
ratio is high. So, they create attractive packages for developing nice market to tap large
potential business in domestic market.
Structure of TUI group package:
This business firm provides to its customers, half boards package facilities. It is not
compulsory but it is a type of extra advantage that customers use if they want (Gatto, Marongiu
and Serpi, 2013). In half board includes good quality and attractive breakfast and dinner
facilities to tourists. For children, it provides food in American Style.
Hotels and resorts are mainly the service and facilities provider in attractive package. To
attract customers it provides attractive destinations to its customers according to their demand.
It is the responsibility of tour operator who travel their tourists on good visitors attraction places.
To save the other costs, it is necessary to has maintaining proper management. If the structure
of company will be good, then it will helps in increasing sales, productivity and profitability of
company.
TASK 2
1.1 Effective quality systems and procedure affect legal and conflict situations
Quality is very necessary for this industry. To attract customers, it is necessary to
provide good quality system. To improving in quality, this business organisation adopts new and
advanced technology. TUI group is one of the best company which operates its business
operation in best way. It performs its activities at high level and also implement good quality
system in hotel operations and also it helps in minimizing legal issues and disputes (Ghadyani,
Sullivan and Wu, 2010). There are many aspects of effective and efficient practices of quality
systems like for instance legal responsibilities, audits, contractual obligations, health and safety
etc.
The TUI group take some responsibilities related to safety and health according to health
and safety standards. The managers of this company do proper monitoring and safety issues
and then works on control to them. It adopts and use many safety practices like gas safety,
swimming pool, food hygiene, balcony safety etc. The manager of this business firm provides
training and development related to safety measures. From providing training, they will
misunderstand and take care about any problems or issue regarding safety.
To increases safety standards then it is necessary to conduct audit programme and
check the performance of this business enterprise according to periodically. It is the duty of
manger is to doing audit programme (Goodwin, 2011). In this audit, there is a need of preparing

legal and correct documentation in order to safety and health of customers as well as its
employees. It is the duty of tour operator to make sure about the data protection of customers
according to act of protection legislation. It is necessary to secure all details and information of
customers. The health and safety impact on business . If this company will not work on safety
measures, it it will create positive impact on its operation and also will not maintaining good
images in front of people. So to crate good reputation, it is necessary to provide safety and
health to its customers. The society plays important role in resort operations. To operating
business, an organisation should be take care about society. It should be contribute some part
from profit in welfare of society and societal people.
In order to develop better quality system, the tour operator should be confirm about the
irregularities and to proper monitoring of any type of accidents. It is necessary to take care
about the accidents with are happened in hotel and resort places (HOU and HUANG, 2010).
Company should be work under the legal rules and regulations which are made by government.
1.2 Impact of quality system and procedures implemented
There are some following points which states implementation of procedures and good
quality systems at TUI Group and also impact on operations of resorts:
 It is necessary to this hotel to maintaining good relationship and coordination with
its tour operators about the implementation of guidelines related to safety and
health.
 The manager of this business enterprise has been elected the responsibility to
control implementation of legal system related to safety and security in hotel and
then proper monitoring of all process is the responsibility of directors of this hotel
which demonstrate significance and necessity of safety and health legislation.
 It is a responsibility of manger to conduct check and audit programme of
company.
 The incidents and accidentals on workplace in hotel required to go through
proper report by making documentation.
 It is the duty of managers is to provide proper training to domestic and
international staff to maintaining the safety and health measures.
 In Unfair Contract act with tourists are deflect to provide safeguard from any
legal show.
 In a resort, if there is any accident or incident, then it is necessary to do proper
investigation about this and make sure that it will never happen again in future.

 This company faces many legal issues and problem for doing unfair and safe
trading. In in this, there are some chances that visitors can file case on business
enterprise and it will impact on productivity and goodwill of company
(Johannesson and Zigangirov, 2015).
 To reduce the impact of health and safety, ten it is necessary for business firm to
follow all rules and regulations which are made buy government.
When effective quality system is implemented above mentioned results can be seen as
outcomes. If this business firm will not work according to these points, it will impact on
operations and goodwill of company because it is a service sector and it does not have any
existence in the physical form. This business firm provides services which are favourable for
customers as well as company and it should monitor safety and health of staff and visitors. In a
company, the quality system which company using for bringing improvement in its goods and
services which are applicable on health and safety of customers (Kelly and et.al 2014). This
business enterprise uses advanced machineries and technology to make improvement in quality
services and products.
TASK 3
1.1 Incidents that affect the operations of hotel
In an organisation, there are many incidents which are happen and that can effect the
business environment and its operations. There are many incidents cause from transport
incidents, medical incidents, transportation problems, accommodation, political issue, social
problems. These all are impact on business operations.
Natural incidents- It is a natural disaster and it can be impact on environment of
business. In natural calamities includes Tsunami, flood, earthquake, cyclone, landslides etc.
these all are affect on business operations.
Transport incidents- Sometimes, in travelling, there are many incidents are happened
like for instance plane crashes, hijack and any issue in transport vehicle. This all happened at
the time of travelling (Neckand Manz, 2010). If pilot is not good in handling the plane, then it will
cause accidents and impact on business productivity.
Medical incidents- These incidents can impact on goodwill of business firm. It is the
responsibility of company and its staff to provide good quality and fresh food and any eatable
items. If company does not supply or produce fresh food items then it will affect on health of
customers and causes food poising, fever, malaria, typhoid problems. From this, the sales of

this company will be minimize and its productivity and profitability are also decreases and it will
also impact on operation of hotels.
Transportation problems- Sometimes, visitors faces many issues and problems
related to transportation. At the time of arriving, customers faces many traffic and whether
issues and they get late to reach on destinations and from this, they are irritated and disturbed.
So, it is necessary for company to provide good transportation facilities. From this, it will helps in
increasing the growth and reputation of business firm.
Infrastructure- It helps in attracting customers towards its company. So to attract
tourists, it is necessary to make structure of business firm good and its impact will be good on
business activities.
Political issue- Sometimes, political problems impact on business activities. Changes in
political parties impact on changing in policies and rules and regulations of government. It
impacts on operations and regular activities of business (Scheyvens and Russell, 2012). It is
necessary for company to work under the policies and strategies which are made by
government id it will not according to this then government can sue on this business firm.
Society problem- It makes some morals, norms, values and rules and regulation. So , it
is necessary to company to work by follow their morals. For creating positive impact on society
or people of society, then this business enterprise should be contribute some money from its
profit in welfare of society and involves people in any decision making process. If this company
do not cooperate with society, then it will create bad impact.
Customer Services- It is most important factor that can affect on hotel operations. If
staff will provide good customer service to its employees then it will create good and positive
impact and if it will not give good services and staff will not communicate well and from the
image of this company will be negative and bad on customers mind.
It is a duty of tour operator to work to deal with these all issues and problems in a better
way and provides satisfaction to its tourists (Schwartz, 2013). To reduce these impacts, it is
necessary to maintain the coordination with local authorities of country.
1.2 Procedures implemented by tour operators in different situations
TUI Group has good operations and this company handled all conditions in a better way.
A tour operator has many responsibilities and duties which are related to any incidents and any
problems. If there is any problem in company or any king of issues to tourists, then it is a duty of
tour operator to find out good and proper solutions of all problems. The main responsibility of
tour operator is to deal in better way with crisis situation by doing proper planning. This business

firm confirms that transportation organisations has sufficient space in order to deal with issues
and any difficult situations.
Planning is necessary in every field and it helps in dealing with any situation. Buy doing
planning, tour operator and company can easily face with problems and issues. All the factors
which can be influenced on business environment can be analysed with the help of planning.
The factors can be internal and can be external. Before developing any programme or any types
of services, it is necessary to make effective and clear plan regarding this (Sheng and Deng,
2010). Company can be easily handled all the external factors and control on them.
It is a the responsibility of hotel management team to make sure about the safety and
health of its customers. If business firm and management will take care about the health and
safety of its customers, then it will be easy to conduct business operations and from this
customers will be satisfied. The business firm has various departments or functions that are
involves in operations of resorts. The departments care human resource, finance, production,
marketing, sales, operational emergency teams etc.
To deal with any problems it is necessary to manage work and activities with proper
planning. There are many points listed below:
 With the help of planning, company can deal with any crisis or difficulty.
 It is required to communicate to all departments of company to about new
strategies and new plans.
1.3 Procedures implemented by tour operators link trade associations and government
bodies
The procedures which are implemented by tour operators with correct and full guidelines
of government bodies and trade associations (Tilkov and Vinoski, 2010). In incidents, there is a
role of common wealth and foreign officers. There is also a emergency contact number
availability in any difficulty. The officer of other countries are provides guidance related to health
and safety measures. They are trained very well and provide proper solution to those propel
who faces many problems. In a team of officers includes technical, representatives of red cross,
press officers etc. Sometimes, these foreign officers provides financial help to being a last resort
but they do not provide this helps to those people who are going against the suggestions or
advice of officers. Associations of British Travel Agent introduces some guidelines and then
develops link among members of this association (Zubair, Bowen and Elwin, 2011). The
members or duty officers gives suggestion to teams or staffs of hotels as well as their visitors
and both are helps in developing good relationship among team members and government of

United Kingdom. The full procedures are to be implemented at the time of handled any difficulty
and crisis.
CONCLUSION
It is concluded from the above report that resort operation conduct day to day activities
in hotels. TUI Group provides good quality services to its customers and its tour operators
provide better destination and take care about the health and safety of its visitors. In this above
report studies about et h different functions of resort operations and then analyse them. In an
organisation, there are different types of tour operators are working and the structure of every
resort offices are different from each others. Sometimes, quality impacts on operation of
business firm. There are some procedures which are implemented by tour operators at the time
of any incident.

REFERENCES
Books& Journals
Aicher, D., and et.al 2010. Aortic valve repair leads to a low incidence of valve-related
complications. European Journal of Cardio-Thoracic Surgery. 37(1). pp.127-132.
Bruening, B., 2010. Language-particular syntactic rules and constraints: English locative
inversion and do-support. Language. 86(1). pp.43-84.
Chen, C. M. and Lin, Y. C., 2013. How do advertising expenditures influence hotels’
performance? International Journal of Hospitality Management. 33. pp.490-493.
Dai, J. S. and Caldwell, D. G., 2010. Origami-based robotic paper-and-board packaging for food
industry. Trends in food science & technology. 21(3). pp.153-157.
Gatto, G., Marongiu, I. and Serpi, A., 2013. Discrete-time parameter identification of a surface-
mounted permanent magnet synchronous machine. IEEE Transactions on Industrial
Electronics. 60(11). pp.4869-4880.
Ghadyani, H., Sullivan, J. and Wu, Z., 2010. Boundary recovery for Delaunay tetrahedral
meshes using local topological transformations. Finite Elements in Analysis and
Design. 46(1). pp.74-83.
Goodwin, H., 2011. Taking responsibility for tourism. Woodeaton: Goodfellow Publishers
Limited.
HOU, G. L. and HUANG, Z. F., 2010. Evaluation on tourism community participation level based
on AHP method with entropy weight [J]. Geographical Research. 10. p.008.
Johannesson, R. and Zigangirov, K. S., 2015. Fundamentals of convolutional coding (Vol. 15).
John Wiley & Sons.
Kelly, K. N., and et.al 2014. Laparotomy for small-bowel obstruction: first choice or last resort for
adhesiolysis? A laparoscopic approach for small-bowel obstruction reduces 30-day
complications. Surgical endoscopy. 28(1). p.65.
Neck, C. P. and Manz, C. C., 2010. Mastering self-leadership: Empowering yourself for personal
excellence. Pearson.
Scheyvens, R. and Russell, M., 2012. Tourism and poverty alleviation in Fiji: Comparing the
impacts of small-and large-scale tourism enterprises. Journal of Sustainable Tourism.
20(3). pp.417-436.
Schwartz, D., 2013. Suburban Xanadu: The casino resort on the Las Vegas Strip and beyond.
Routledge.
Sheng, Y. B. and Deng, F. G., 2010. Deterministic entanglement purification and complete
nonlocal Bell-state analysis with hyperentanglement. Physical Review A. 81(3).
p.032307.
Tilkov, S. and Vinoski, S., 2010. Node. js: Using JavaScript to build high-performance network
programs. IEEE Internet Computing. 14(6). pp.80-83.
Zubair, S., Bowen, D. and Elwin, J., 2011. Not quite paradise: Inadequacies of environmental
impact assessment in the Maldives. Tourism Management. 32(2). pp.225-234.
Online
Types of tour organizer, 2000. [ONLINE]. Available through:
<http://www2.amk.fi/digma.fi/www.amk.fi/opintojaksot/050809/1184649944500/118465
0138999/1184654391781/1184654653883.html>. [Accessed on 6th July, 2017].