Contents INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 1.1 Assessing the responsibility of facility manager for staff engaged into operations..............1 1.2 Discussing responsibilities of facility manager for operational aspect building...................2 1.3 assessing responsibility of facility manager towards customer using facilities.....................2 1.4 Discussing impact of facility operation of employers and funding agencies........................3 TASK 2............................................................................................................................................3 2.1AssessingstatutoryregulationsthatwouldbeaffectingfacilitiesoperationinUK hospitality industry.......................................................................................................................3 2.2 The health, safety and environmental measures that must be implemented by a facilities' manager in a given context..........................................................................................................3 2.3 The documentation required to account for compliance with statutory regulations and health, safety and environmental measures.................................................................................4 TASK 3............................................................................................................................................4 3.1. Develop effective systems for processing information and maintaining communications..1 3.2. Determine the control systems required for effective facilities operations.........................1 3.3 The system needed by facility's manager to support effective building management...........2 4.1. Appropriate criteria to evaluate the quality and effectiveness of facilities operations.........3 4.2. Evaluation and review of the procedures to analyze the quality and effectiveness of facilities operations......................................................................................................................3 CONCLUSION...............................................................................................................................4 REFERNCES...................................................................................................................................5
INTRODUCTION The working of Facility operations would be managing of all operations of business like thatofsatisfactionofcustomer,theirretentionandhavingcultureoforganisational responsibility. So in this report which is based on Titanic hotel which is facing issues related to underperforming of hotel with having low occupancy rate, low level of customer satisfaction and customerretention.Socompanyisdecidingtointroducenewcultureoforganisational responsibilities having the role of Facility manager of Titanic hotel so it would be including responsibility of facility manager in order to engage staff in these operations. It would also be including impact of facitity operations of the employees or the funding agencies. TASK 1 1.1 Assessing the responsibility of facility manager for staff engaged into operations There are many activities like that of process, production, technology and systems with the company which is helping them to cover or have impact on employees and working environement as well which is called to as Facility management. the main focus will be on efficent and effective working and delivery of all services within Titanic Hotel as it is the strategic area for company (Schwarz, Hall and Shibli, 2015). There are various aims or scope which is included within the hospitality industry of UK like that of infrastructure and space related to working space and staff of organisational building as well. The main purpose would be related to activities which are not related to business like that of non core functions and these may vary from company to company. The focus would be on development and innovation which is on continuous bases and adding much value to main operations of public and private sector firms Role and responsibility of facility manager for staff: It is the duty of FM manager of Titanic Hotel that they are operating all across company and evaluating business functions as well. Training and development-this is the most important task and responsibility of facility manager as they need to train staff members with use of correct tools and techniques (Anifowose and Odubela, 2018). They need to give training to employees on regular bases which is to make them aware of operating procedures and functions. 1
Engagement of employee-it is also as per part of facility manager it is required that they are facilitating engagement of employees and their welfare related activities. It could be generating new and innovative ideas and ways which are more progressive. Smooth operations management-it is done only after they are been ensuring that there is adequate avaliablity of staff. then this will be involving all operations on easy and smooth way so that all problems of staff member are been addressed on correct bases. 1.2 Discussing responsibilities of facility manager for operational aspect building Facilities manager has to look for the various operations with respect to the property of the organisation. Evacuation programs and fire drill:Developing and ensuring that fire extinguishers and fire evacuation plans are connected and sustained frequently. Building management and operations: manager need to authorise whether construction space is owed correctly which means a harmless, relaxed and productive atmosphere for the staffs and customers. Confirming effectual use of building's electrical and automatic system (Krajewski Ritzman and Malhotra, 2015). Grounds maintenance:Works after litter-picking to touching lawns to compound farming work and shrub work counting wintertime work like tree pollarding, snowflake permission etc Safety:Protection of staff and industry finished defending, security guarding, and conservation of hardware are altogether essential facilities to maintain the recruitment and assets of the government. Entire facilities administration services:It might comprise agreements like admission switch systems, safety amenities, motorized and electrical preservation. 1.3 assessing responsibility of facility manager towards customer using facilities Facilities manager consumes to make certain that the interior and the exterior clients of the organisation continue fulfilled and the responsibilities and duties include: Customer satisfaction and inventions: Assessment of approval stages of the customers and confirming quality and best service finished improvisations. Safety and Safekeeping declaration: All clients must be kept pleased and happy to make sure the safety and security (Arriagada and Cordova, 2016). Provision administration: allotting customers through finest services and amenities in demand to improvement additional business thus giving best contracts. 2
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1.4 Discussing impact of facility operation of employers and funding agencies The agencies which aere supposed to provide capital to company like that of Titanic hotel so that they are been working and their operations are been facilitated correct and smooth bases will be called to as funding agencies (Roper and Payant, 2014). So these agencies would be helping company to fund various projects and plans which they are creating to undertake planning in correct manner. like Titanic hotel is having many suppliers who are supplying them tolitery products, food and vegetable items, furniture and other products related to hotel industry. so these supplies would be playing important role in facilitating operations for the employers for example at time when Titanic is requring furniture if they are expanding their operations then their funding agency could be providing them with appropriate funds. TASK 2 Enclosed in PPT TASK 3 3.1.Develop effective systems for processing information and maintaining communications. Communication is the essence of business. IT is very important to have effectual and healthy interaction within organization. In order to facilities operation management, company has to utilize so many technologies to make sure that information about customers and employeesshouldsystematicallymanage.Intheoperationofbusinessthereisregular communication among the clients and management.There are many instruments or tools for to interact and convey messages within the company and from clients as well such as mobile phones, walkies- talkie, etc (Low, Gao and Ang, 2018). There are some other instruments also which helps in internal communication with employees and staff members such as emails, basic telephones.By using this tools of communication employees easily interact with each others without wasting of time. To provide facilities to management of operation, company has to make use of intense and advance technologies.Titanic Hotel is using systematic database for storing information. It is very essential to develop the systematic and proper of communication to prevent the miscommunication in the hotel. In order to maintain effective communication hotel is adopting different procedure of communication like performance management and management information. In Titanic hotel is maintaining systematic oracle system which helps in supporting internal database where all the records of departments of hotel are stored. Hotel has its developed an internal email system to create favorable, documented and effectual communication. 3
3.2. Determinethe control systems required for effective facilities operations. It is very important to have control or monitor on the system for making effective facilities of operation. It is the responsibilities of facilities manager to apply such a system so that facilities are systematically utilized. Beside this, for quality check and man-force utilization faculties manager has to implement systematic system (Spring and et.al, 2017). For facilities manager, it very difficult task develop the control system in the organization. By implementing control system which includes Spot checks, Email monitoring, video recording any many other technology to monitor live environment of working for addition control. Titanic Hotel has developed such a systematic control system. It is the responsibility of operational manager to personally arrive at the table of clients regarding complaints and ideas or suggestions. Further, they have to manage the quality of services to use secret services. Managers of Titanic Hotel plays a crucial role in getting ideas from clients and rendering them to workers. In order to ensure that no sensitive information is leaked, sometimes email monitoring is very important. Control system makes employees aware of working wrong things. But when the manager implement quality check in system of organization there are lot of ethical errors or mistakes. For example- monitoring the personal emails of workers lead to discourage and demotivate them. Further, most of the clients do not react rightly when they asked fr feedback (Moutinho and Vargas-Sanchez, 2018).
There are several systems of control that could be used in the Titanic hotel for furnishing effectual facilities operations which are described as follows- Auditingandaccounting- In the department of finance, the documents and budgets are checked and audited by auditors. The employees of hotel have to need some guidance and training for doing right things. Salesandpurchasing- It is very necessary to check and sales audit on the practices as well as function of operations are performed in hotel. In order to run the business, effective controls for measuring practices is very essential. 3.3 The system needed by facility's manager to support effective building management. There are several systems which are required by facility's manager for effective building management is described as follows- ďˇPlumber system- The plumber system take care of all the activities related to plumbing in the Titanic hotel for building a company. ďˇCCTV camera system- The CCTV system help in monitoring the activities in the hotel, any miss conduct, theft are recorded in CCTV. All the footage of that camera helps in identifying the activities. ďˇFire warning device system- It is the most essential devise in all the companies it takes care of building when building caught fire and also saves the humans in the organization. ďˇSecurity system for observation- In order to feel safe and secure in the organization, this system is very helpful. This system includes different mechanisms and techniques as well which helps company is preventing from any damage or hazard (Pärn, Edwards and Sing, 2017). 4.1. Appropriate criteria to evaluate the quality and effectiveness of facilities operations. Evaluating effectiveness in the areas of organization, Titanic Hotel can easily analysis where they are doing best and where they are lagging behind. It is the responsibility or duty of facilities manager to set the criteria to evaluate the effectiveness and quality of the facility's operation in the hotel. It has a well managed system of employees and quality control in its operations. Titanic Hotel has well manged system of employees and quality of control in its operation.ThereasonforthisTitanicproperlytrainedworkersfordoingoperations. Furthermore, by implementing the system of effectiveness in the organization worker feel happy 5
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by offering equilibrium between work and social life (Harrison and Lock, 2017). Thus, this process shows better governance Of Titanic hotel but also indicate how successful Titanic is managing its works and business. 4.2. Evaluation and review of the procedures to analyze the quality and effectiveness of facilities operations. As far as Titanic Hotel is concerned through systematic check and balances and assigning more control to manger of facilities operations. Manager has to maintain the systematic quality and results of there operations. Titanic hotel is providing training and development to employees, they understand there work and also bring efficiency in work. Hotel also offers rewards and bonus to those employees which perform well in a facility. The employees of Hotel are more loyal towards company by proving them rest time in there work. In order to enhance the facility's operation, clients monitoring and feedback is very helpful. O and M Proactive check and plan- This agenda helps in several procedures of checking and concerning the task and upkeep the office or building of hotel. This plan will support path on the setup, types of gear and machines at the hotel. Survey and assessment of training- Training is very important for the growth and development of employees as well as hotel but if it is not judged then it will be of no utilization (Tinnilä and et.al, 2017). By giving training to employees they learn how to use the equipment's and machines of hotel. Encouragementof the online and in addition disconnected process of the input from the customers who have in any capability to use the offices and administrations of the hotel will help. CONCLUSION From the abovereport it is concluded that operations in hotel are same as any other operations of firm. This is the field where plans and budget covering all the fields of the hotel needs to be formulated. Further, the report also concluded the responsibilities of the facility's manager towards building and towardscustomersusingthefacility. Effectivesystem of communication is understood in this assignment as well as effective control system is also concluded in this report. The above report focuses on the facility's operation and management of Titanic Hotel. Hotel needs to proper check and quality management system. 6
REFERNCES Books and Journals: Anifowose, B.A. and Odubela, M.T., 2018. Oil facility operations: A multivariate analyses of water pollution parameters.Journal of Cleaner Production,187, pp.180-189. Arriagada, G., and Cordova, M., 2016, August. Management aspects of Gemini's base facility operations project. InModeling, Systems Engineering, and Project Management for Astronomy VI(Vol. 9911, p. 99111R). International Society for Optics and Photonics. Harrison,F.andLock,D.,2017.Advancedprojectmanagement:astructuredapproach. Routledge. Krajewski, L.J., Ritzman, L.P. and Malhotra, M.K., 2015.Operations management: processes and supply chains. New York, EEUU: Prentice hall. Low, S.P., Gao, S. and Ang, J.K., 2018. Influence of Chinese geomancy on facilities operations and maintenance (FOM).Facilities,36(5/6), pp.308-325. Moutinho, L. and Vargas-Sanchez, A. eds., 2018.Strategic Management in Tourism, CABI Tourism Texts. Cabi. Pärn, E.A., Edwards, D.J. and Sing, M.C.P., 2017. The building information modelling trajectory in facilities management: A review.Automation in Construction,75, pp.45-55. Roper, K. and Payant, R., 2014.The facility management handbook.Amacom Schwarz, E.C., Hall, S.A. and Shibli, S., 2015.Sport facility operations management: A global perspective. Routledge. Spring, M. and et.al, 2017. Creating the competitive edge: A new relationship between operations management and industrial policy.Journal of Operations Management,49, pp.6-19. Tinnilä, M. and et.al, 2017. Extending the range of service facilities.International Journal of Services and Operations Management,28(2), pp.185-203. 7