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Leadership in Non-Profit Organizations

   

Added on  2020-06-03

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OPERATIONALMANAGEMENT
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TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1P1 Differentiating the roles of leader and characteristic of manager ....................................1P2 Role of leader and manger in different situational context..............................................3P3 Different theories and approaches of leadership ..............................................................4P4:Key approaches of organisational management & role of leaders & managers...............6P5: Importance of operational management...........................................................................7P6: factors effecting the organisational management & decision making.............................8Conclusion:......................................................................................................................................9REFERENCES..............................................................................................................................10
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INTRODUCTIONOperational management is one of the important function of management that help incoordinating various activity of firm through which firm can achieve its goals and objectives. Ithas become important part of organisation as it help in proper management of resources andallocation of resources (aur and Haase, 2015). It alsohelp in bringing efficiency in the firm andproducing quality product and services. In current report Mark and Spencer has been taken intothe consideration. Its one of the leading retail chain in UK. It is known for its luxury housedecorating and food product it also provides quality clothing. The firm is operating its businessin global market and have more than 400 stores in various country of nation. The report willdiscuss the importance of operational management and will also provide them with properdifference between the role and function of manger and leader. It also provides with differentleadership theories and key approaches of operational management.P1 Differentiating the roles of leader and characteristic of manager Mark and Spencer is one of the leading firm that is known for its quality product andservices. The firm has more than 900 stores in UK alone. The firm has adopted new changes intheir working and has implemented flat structure. This flat structure has helped them in makingthe whole process easier it also helps higher authority in making better relationship withemployee at lower level. Manger and leader of Mark and Spencer are responsible for themanagement of workers. They work as the link between higher authority and lower employees. Manger: Manger are official authority in firm who act as business organiser and is responsiblefor the coordination among the various function of firm. They are the person who is responsiblefor the delegation of work among staff (Ghosh, 2015). Leader: Leader in the firm is responsible for providing vision to people and directing them inright direction so that they can achieve their goals and objectives. It provides guidance toemployee and direct their efforts in right direction.The major difference between these two are mentioned belowManager LeaderIt follows organisational structure to providedirection to the people. Its also responsible fordelegation of work. Provide vision and direction to employee sothat they can complete their task.1
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Work for the long term benefit of firm. It settarget in such a way that future objectives offirm can be met.It works for the short objectives and goals offirm. It helps in maintaining coordinationbetween entity and staff so that overalldevelopment of firm can be brought. Use motivation, monitoring and assessingtechniques for the development of employeeand increasing their productivity. Manger is responsible for ensuring that all theresources are available for the employees sothat they can complete their work efficiently. Function of managementPlanner : Manger is responsible for the designing a development plan for the future offirm and come up with the best possible action that can help them in implementation ofthat plan. Organiser: Manger organising and allocation of all the available resources that can helpthem in achieving their objectives (Zhang, Shah and Papageorgiou, 2013).Leader: They are responsible for the directing and leading workers in organisation. Itsmanger of mark and Spencer that delegate the work among subordinates. Controller: As controller manger is responsible to evaluate various activity of firm toidentify the area where it lacks. It helps them in controlling the damage before it startaffecting other function of firm. Characteristic of managerIts necessary of manger to have few characteristics that can help him in jcarrying out itsrole in smooth manner Communication: A manger act as a representative of the firm not only in front of employees butalso client. Its necessary of him to have great communication and listening skill so that he can beeffective in his working.Planning: AS we have discussed above its necessary of the manager to have great planning andorganising skill. Problem solving: Good manger not only identify the problem but also try their best to solve thatproblem. He is accountable to report all type problem such as personal issue, upset customer etc.Role of leader2
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