Stakeholder Interests in Healthcare

This assignment delves into the complex world of stakeholder interests within the healthcare sector. Students will examine the various stakeholders involved, such as patients, families, healthcare providers, government agencies, and industry organizations. The analysis will encompass their respective roles, motivations, and influence on healthcare decisions. Furthermore, students will explore relevant regulations governing residential care for older people and the responsibilities of healthcare managers in navigating these complex relationships.

HEALTHCARE

Table of Contents
INTRODUCTION................................................................................................................................3
i) Role of healthcare manager in achieving effectiveness and efficiency service delivery in Seven
Kings residential care home.............................................................................................................3
ii) Analyse the perspectives of stakeholders in health and social care regarding quality................4
iii) Factors that influence the achievement of quality in organisation ............................................5
iiii) DEEPEST analysis of Seven Kings residential care home......................................................7
CONCLUSION..................................................................................................................................10
REFERENCES...................................................................................................................................11

INTRODUCTION
Healthcare is referred as maintaining and improving the quality of health with the help of
various diagnosis, treatment, clinical procedures and prevention (Al Ameen, Liu and Kwak, 2012).
All these procedures can be applied to cure the illness caused at physical and mental level.
Depending upon the healthcare field there are many healthcare professionals who deliver care
services to service users. They are general physicians, dentistry, surgeons, ophthalmologists,
midwifery, nursing staff, pharmacy, paramedics and psychiatrists. The access to healthcare field is
highly influenced by different types of factors such as social, economical and ethical factors
(Sultan, 2015). Healthcare facilities can be provided in any care centres such as hospitals, GP
surgery and private clinics.
The report will discuss the role of healthcare manager in achieving effectiveness and
efficient care services to all the service users. Further it will also include the different types of
perspectives of individual stakeholders in maintaining the quality of care services. Various models
and theories will also be explored which are used to analysed the environmental issues in potential
development of the healthcare services.
i) Role of healthcare manager in achieving effectiveness and efficiency service delivery in Seven
Kings residential care home.
The healthcare manager or the administrator in Seven Kings residential care home plays a
very important role in managing the business facilities and various operations for running the
residential home effectively (Responsibilities of Healthcare Manager, 2016). The manager is mainly
responsible for hiring and maintaining staff which can provide effective and efficient quality
services to all the elderly patients present in the care home. The different aspects of healthcare
manager which are responsible for delivering quality care service to the patients are by managing
the financial department, determining the needs and requirements of different service users and
ensuring the availability of different types of resources for used in furnishing best quality healthcare
services to the service users (Zwerling and et.al., 2012). In any organisation it is very important fort
the manager or administrator to hire candidates which are capable of meeting the demands and
needs of the organisation. For providing effective care services to the patients, it is very necessary
for the manager of Seven Kings residential care home to appoint individuals who can appropriately
manage their healthcare responsibilities in delivering care and attention to all the elderly patients
(Shively and et.al., 2013). It is the role and duty of health administrator to motivate all the candidate
so that they are able to learn new strategies and methods for producing better healthcare facilities. It
is also very important to maintain the control and coordination between all the staff members so that
the existence of communication gap is not present.

As the Seven Kings residential care home handles elderly citizens it is very necessary to
ensure that they are supported and provided assistance throughout the treatment (Oleske, 2014).
Depending upon the requirement of the residential home the manager should employ different
candidates such as physicians, pharmaceutical officials and nursing staff. A health technology
assessment is very necessary for all the healthcare departments so that they are able to determine the
needs of Seven Kings residential care home. The manager and other administration department
should strive for setting priorities in organisation so that they are able to design techniques and
policies which can ensure effective care services to them (Dozier, Grunig and Grunig, 2013). Apart
from delivering best quality services there are many other responsibilities of managerial department
in Seven Kings residential care home. It is very essential to maintain the leadership qualities so that
positive and productive culture is achieved. Setting out various healthcare standards and policy by
the management can produce operational excellence which will automatically improve the
healthcare services provided to all the elderly patients (Banfield and Kay,2012). Hiring candidates
is also one of the important task that is being assigned to manager of Seven Kings residential care
home. Retaining of appointed staff members is also necessary because if the staff is not willing to
continue the healthcare services then it will directly have an impact on patients and residential care
home staff (Frey and et.al., 2014).
Developing various healthcare policies in accordance with the state and federal regulations
is also one of the main duties of healthcare manager in Seven Kings residential care home (Hagger
and et.al., 2016). All the policies and legislations which are designed should be complied effectively
so that patients and other individuals at workplace are safeguarded in an appropriate manner. For
efficient growth and development in different healthcare organisation it is very necessary to
establish working partnership relationships with other medical organisations so that they are able to
share ideas and methodologies for health promotion (Hartzler and et.al., 2013). For delivering best
quality services it is essential to update the technologies, equipments and other standards in Seven
Kings residential care home. For this purpose the organisation should manage strong financial
resources so that they are able to meet the demands of different service users in Seven Kings
residential care home
ii) Analyse the perspectives of stakeholders in health and social care regarding quality
Stakeholders in a corporate field are referred to members of different organisation groups,
accountants, officials of state and federal government or individuals who are directly involved in
the actions and activities of healthcare or various business organisations (Ickin and et.al., 2012).
There are two types of stakeholders such as internal and external stakeholders. The project
stakeholders are people who are interested in accomplishing different types of project with large
scale industries or business firms (Manary and et.al., 2013). Whereas law stakeholders are

individuals who have control over the financial resources of a company and the other activities are
determined by the founder or owner of the organisation.
Perspectives of different stakeholders in health and social care regarding quality.
Director of public health, director of nursing and different scientist present in Seven Kings
residential care home are included among internal stakeholders (Jukanti and et.al., 2012). Whereas
local authority or council, patients and service users, suppliers, visitors, and quality assessors are
external stakeholders which have direct or indirect effects of actions and activities of the
organisation. Both external and internal stakeholders have influence on working of an organisation
in different ways (Stakeholder interests, 2016).
The internal stakeholders are provided with formal power of the Seven Kings residential
care home that the are able to maintain the authority and senior position which is very important for
holding the quality services provided to all the patients (McCormack, Manley and Titchen, A.,
2013). Informal influence or power is also governed by internal stakeholders because they are
responsible for maintaining the leadership qualities and styles in healthcare department. Health
strategists, management analyst and board of committee members can also have a positive impact
on quality of health services. They are responsible for controlling and coordinating all the strategic
resources so that resources are allocated effectively. The environmental control and network
negotiation is also conducted and maintained by intrinsic stakeholders (Francis, O’Connor and
Curran, 2012).
As internal stakeholders play an important role in influencing the quality of Seven Kings
residential care home, external stakeholders also have some duties associated with quality of the
organisation. Local authority or council members have the power of controlling the resources such
as equipments, labour, staff and financial assistance (Al Ameen, Liu and Kwak, 2012). External
stakeholders also implement different types policies so that they are able to distribute their
channels in an effective manner. Through the process of internal linking the external stakeholders
also increase their network which can enhance the growth and development of healthcare
organisation.
iii) Factors that influence the achievement of quality in organisation
In health and social care sector, aim of every Seven Kings residential care home is to deliver
the medical resources and care services of high quality to service users so, that their needs and
requirements can be fulfilled (Sultan, 2015). In this context, measuring the effectiveness of care &
support services and value of health care resources are refers to quality of health Seven Kings
residential care home. In addition to this, it is also evaluated that quality of care organisation is
related to the satisfaction level of service users in respect to care and support service. In the

achievement in quality in care organisation few factors plays an important role such as
 Tool and equipments- In order to improve the satisfaction level of employees and meet their
medical requirements in effective manner, it is essentially required for Seven Kings
residential care home to have the all types of equipments and tools which helps in treatment
and diagnosis (Oleske, 2014). The availability to different types of medical equipments also
describes the quality of care services. In addition, regular maintenance of all equipments are
required in essential manner. Food quality- The quality of products also influence the achievement of quality at
workplace. When the appropriate food products are present for both patient and their family
member then it increases their satisfaction level which helps in maintaining service quality. Organisation policies- The organisation policies also influence the achievement of quality
because they are related to the safety, security and well being of both service users and
caring roles (Dozier, Grunig and Grunig, 2013). The effectiveness of organisational policies
also contribute in achieving the quality ion effective manner. The effective and easy
procedures of discharge also influence the achievement of quality in Seven Kings residential
care home. Infrastructure and technology- The effective infrastructure of Seven Kings residential care
home and implementation of update technology also influence the quality of care
organisation. The infrastructure is related to availability of beds, wheelchairs, lift and
devices for physical disable people (Banfield and Kay,2012). The update technology should
be available to help the physical disable people. In building for various operations,
availability of rooms like out- patient lobbk, operating rooms, procedure rooms, X-ray room,
reception, support area and lobby etc. Knowledge and behaviour of caring roles- The skilled and trained caring roles and health
assistants plays an important role in increasing the satisfaction level of service users (Dozier,
Grunig and Grunig, 2013). The quality of Seven Kings residential care home increase with
the help of positive behaviour of caring roles. With the positive behaviour, caring roles gives
the respect to patient's needs and requirements. Cleanliness- This area gives huge impact on the Seven Kings residential care home quality.
In Seven Kings residential care home, cleanliness relates to clean bed, facility of disposal,
hygienic hand wash facility, clean wash rooms and availability of clean water etc
(Valentine, Nembhard and Edmondson, 2015). It helps in boosting the health condition and
satisfaction level of service user in effective manner.

 Health and safety measures- In order to influence the achievement of quality in care
organisation, safety measures are essentially required like update of organisation policies,
checking of all electronic products and maintenance of medical equipments on regular basis
(McCormack, Manley and Titchen, A., 2013). So, that chances of hazards situations and
medical errors could be reduce. When all these points are covered, they influence quality
achievement.
 Security- In order to increase the quality of services in organisation, security related tools
and methods are essentially required such as cameras and record maintenance of visitors
(Francis, O’Connor and Curran, 2012).
iiii) DEEPEST analysis of Seven Kings residential care home.
It is very important to perform a environmental analysis of Seven King's residential care
home for elderly citizens so that the environmental issues present in the care home can be identified
effectively.
Demographic
 As Seven King's residential care home is generally designed for elderly people it is very
necessary for all the staff members to provide full attention and protection to them.
 Although majority of individuals present in the care home are not mentally and physically
disabled but 20% of them are mentally challenged (Banfield and Kay,2012).
 Due to the age factor of the geriatric patients they demand more attention and care as
compared to patients of younger generations.
 Majority of patients present in the Seven King's residential care home are above the age of
65 years hence it is the duty of all health professionals and staff members to provide best
quality healthcare services to them so that all the geriatric patients are satisfied (Oleske,
2014).
Epidemiological
 The prevalence of different types of diseases is very common in old age citizens. The
residential homes should implement different strategies and plans so that other individuals
are not affected by them.
 Generally it is seen that more than 20% of people admitted in Seven King's residential home
are reported to suffer dementia and other mental disorders (Sultan, 2015).
 In such cases it is very important for the residential care home to recruit and appoint many
staff officials and healthcare professionals which will increase the cost of healthcare
department.

 Due to the increased cases of dementia and other mental illness in elderly people it has
become very difficult for the care home to deliver effective care services to all the patients. There are many cases of hospital based infections reported in Seven King's residential care
home which is responsible for declining the growth and reputation of the department
(Zwerling and et.al., 2012).
Ethical and Legal
 It is very important for Seven King's residential care home to maintain proper ethical and
legal considerations so that the environment for providing healthcare services is positive
and productive.
 All the partners who are linked with the particular healthcare department should share all
the information and personal data in accordance with the legislations and ethics of
healthcare. This can help in maintaining the confidentiality of all the agencies (Hartzler and
et.al., 2013).
 Legal framework and care assessment is planned by Seven King's residential care home so
that healthcare officials can provide effective and best quality care services to all the elderly
patients.
 It also focuses on prohibition of racism. Sexist and discrimination so that patients are not
unequally on the basis of caste, creed, gender and religion (Banfield and Kay,2012). In order to maintain a healthy and flourishing environment the Seven King's residential
care home have also increased the awareness so that patients are able to complain freely if
they experience any type of discrimination and inequality.
Political
 Different types of acts and legislative frameworks are designed in order to safeguard all the
elderly citizens present in Seven King's residential care home (Regulation of residential
care for older people, 2016).
 Disability discrimination Act is also developed so that patients with different mental and
physical disabilities are not discriminated. Human Rights act 1998 was also enacted so that patients with mental disorders are not
excluded from the society and are treated equally.
Economic
 Economic factor is one of the most important issue which influences the environmental
issues in healthcare department.
 Due to sudden growth in recession and downfall in economic system the economic system
has been affected. This has produced impact on both service users and other individuals

who are providing health services to patients (Ickin and et.al., 2012).
 In Seven King's residential care home the elderly patients requires more attention and care
which directly increases the cost of the residential home. Also it has been observed that
elderly patients who are pensioners are economically backward in their economical status.
 Hence, it is very necessary for Seven King's residential care home to arrange effective
financial resources in order to support the elderly people with appropriate care.
 If the government has announced any indicators of poverty associated with caring of
elderly citizens then the residential home should take care of it in proper manner (Manary
and et.al., 2013).
Social
 Social factors are also very important for successfully conducting environmental analysis in
any organisation. Significant number of elderly individuals who are admitted in Seven
King's residential care home are not able to perform daily activity on their own.
 This leads to employment of more number of healthcare professionals for providing services
to them. With change in lifestyles and living patterns more care and services are expected
from carers and service users in healthcare department (Dozier, Grunig and Grunig, 2013).
 For fulfilling these needs it is necessary for Seven King's residential care home to appoint
more staff members so that maximum customer satisfaction is achieved.
 More than 20 % of old age people are suffering from mental and physical impairment.
Increase in disability of patients gradually increases the cost rates of the organisation.
 For promoting social equity and justice, Seven King's residential care home has also
increased awareness for abuse regarding elder people so that they are not abused in any form
(Oleske, 2014).
 Fear of crime is also very prevalent in older people hence this environmental issue should
also be considered when conducting an environmental analysis on Seven King's residential
care home.
Technological
 Advancement in information technology has improved the healthcare service in recent
times. It has created more awareness and monitoring in elderly individuals so that better
healthcare services are provided to them (Hagger and et.al., 2016).
 Through different technologies all the staff members are easily able to maintain record,

medical and family history of all the patients which are admitted in Seven King's
residential care home.
 Data and information exchange between all the agencies have enhanced because of
technological improvisation (Frey and et.al., 2014).
CONCLUSION
The overall report was based on healthcare management which deals with the providing care
services by diagnosis, treatment and prevention of different types of illness. Further it will also
include roles and responsibilities of healthcare manager which is important in delivering effective
and efficient care services to all the service users. Developing financial resources, determining the
needs and requirements of service users and providing operational excellence are some of the
major duties of healthcare administrator. Various perspectives of stakeholders in healthcare
organisation was also discussed which can help in managing the quality of healthcare services in
different ways. Different factors which are responsible for enhancing the quality of service in Seven
Kings residential care home was also explored in the the study. Lastly the report also contained a
detailed description of different types of theories and models which are applied in environmental
analysis. This will help in determining the environmental issues which are necessary to be
considered when developing strategies for potential care services.

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Online
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