Human Resource Management: Impact and Strategies

HUMAN RESOURCE
MANAGEMENT FOR
SERVICE INDUSTRIES

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Analyse role and purpose of human resource management in Hilton hotel Stanford......1
1.2 Human resource plan based on analysis of supply and demand of Hilton Hotel Stanford3
TASK 2............................................................................................................................................4
2.1 Assessing current state of employment relation in Hilton Hotel Stanford.......................4
2.2 Effect of employment law on human resource management of Hilton Hotel Stanford...6
TASK 3............................................................................................................................................7
3.1 Job description and person specification for selected service industry position..............7
3.2 Comparison between selection process of two companies...............................................9
TASK 4..........................................................................................................................................11
Covered in PPT.....................................................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
Books and Journals........................................................................................................................12

Index of Tables
Table 1: Job description for Front office manager at Hilton hotel Stanford]................................8
Table 2: Person specification for Front Office manager at Hilton Hotel Stanford........................9

INTRODUCTION
Human resource management refers to the process of managing employees and mangers
in an organisation in a structured and thorough manner. This branch of management focuses on
making employment relationship between management and employees. HR team is responsible
to hire skilled people, retain them, carry out performance assessment, adapt them to change
management and taking care of employees exit from the company. The practise of HRM is very
essential for organisational success as it plays crucial role in employee welfare and building
industrial relations (Zeithaml, Bitner and Gremler, 2010). There should be proper execution of
strategies and plans as set by top and middle level executives.
One of the famous enterprise in hospitality industry is Hilton Hotel Worldwide which
manages and franchises a broad portfolio of hotels and resorts. The current report describes new
venture started by concerned organisation at Stanford city. It is opening 50 rooms in new hotel to
carter business and leisure travellers. They ensure to avail maximum comfort by providing
additional services such as baggage storage, concierge desk, foreign currency exchange, gift
shop, safety deposit box, spa, fitness room, sauna and steam room. All these facilities are availed
under proper supervision of trained and efficient human resources. HRM practices and theories
are effectively used for organisational success.
TASK 1
1.1 Analyse role and purpose of human resource management in Hilton hotel Stanford
Human resources are important element for growth, development, stability and success of
business enterprise. HRM helps to acquire, utilise and develop dormant individuals into reformed
manner. The employees produce promising results and generate better opportunities of business
expansion. Human resources are highly productive asset for corporations and HRM helps to
manage managers, workers and work of the company (Boxall and Purcell, 2011). HR team
focuses on improving quality standards of new and existing employees by availing them training
opportunities, monetary and non-monetary benefits, favourable work environment and career
development activities.
The role and purpose of human resource development in Hilton Hotel Stanford can be
better understood through following points:
1