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Report on Human Resource Management in Hilton Hotel

   

Added on  2019-12-04

13 Pages4105 Words167 Views
HUMAN RESOURCEMANAGEMENT

TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK A...........................................................................................................................................11.1 Role and purpose of Human resource management.........................................................11.2 HR plan based on supply and demand.............................................................................22.1 Assessing current state of employment relation...............................................................32.2 Employment law affecting the management of human resources....................................4TASK B...........................................................................................................................................53.1 Job description and person specifications........................................................................53.2 Selection process of different service industries..............................................................74.1 Contribution of training and development activities for effective operations..................8CONCLUSION................................................................................................................................9REFERENCES..............................................................................................................................10

INTRODUCTIONHuman Resource Management (HRM) is treated as a function in the business enterprisewhich is generally been designed to maximize and strengthen up the performance of employees.HRM is also concerned with managing employees within the organization in order to achieve thestrategic objectives and also focusing on different policies and systems within the venture.Managing human resource within the organization is considered as the most complex task whichHR manager has to perform (Arum and Müller, 2009).This present report has been prepared by considering the above elements and theorganization undertaken for the present study is Hilton Hotels and resorts. Hilton hotel and resortis an international chain of full service hotels and resorts comes under the flagship brand of theHilton Worldwide. This present report will focus on analyzing the role and purpose of HRMalong with assessing the current state of employment relation. This report will also emphasize onthe preparation of job description and job specification statement as well as different recruitmentprocess followed in the same industry.TASK A1.1 Role and purpose of Human resource management Human Resource Management is the process of maximizing and utilizing the availableskilled workforce in order to achieve the goals and objectives of venture in an efficient andeffective manner. Further, the core purpose of HRM is to make quality use of existing humanresource within the venture. The role of HRM is to hire and develop staff within the venture andwhen there is needed, organization can also dismiss the less skilled staff (Davis-Blake, A.,Broschak and George, 2003). Moreover, with the help of effective training and developmentsession, employees within the hospitality get promotion which eventually motivates them inachieving their individual as well as organizational goals and objectives.This internal process within organization reduces need for the external recruitment andhelps in making the utmost use of existing talent. Further, this process is also considered as acost effective way to manage individuals within the mentioned organization. Further, some priorrole of the HRM has been discussed down under:Staffing of employees- Hilton is the large chain of hotels and resorts and it is consideredas one of the most versatile hotels in UK. Further, it is important for management to1

make sure that all the staffing activities are conducted in a proper manner. HR managerof the mentioned hospitality has to recruit qualified applicants and also has to place themat a proper and desired position as per their efficiency and experiences. Recruitment and training- It is one of the major responsibilities of the head of HRdepartment as they have to recruit right type of people for the right job in order to keepup the goodwill of firm. Further, training of newly recruited employees will make themefficient and productive in order to complete their task in more precise and efficientmanner (Perry, Hondeghem and Wise, 2010). Moreover, training is also conducted forthe existing members as well in order to sharpen their strengths so that they can developsome specified skills in order to get promotion or effective appraisals. Motivation- Different types of motivational techniques are used by the HR manager ofHilton to inspire employees so that they can achieve their individual as well asorganizational goals and objectives. Further, motivational aspect for employees acts as amorale booster which helps in increasing employee's efficiency as well as revenue andturnover of the hospitality.Managing disputes and handling grievances- There is no such organization where issuesdo not happen. Further, there are several issues on which dispute arises between superiorsand subordinates within the organization. Further, it is the responsibility of HR manageror HR department to solve all the complaints and grievances of employees working in thementioned hospitality (Importance of Human Resource Management. 2016). HR manageralso acts as a mediator or consultant to sort out issues in the venture in an efficient andeffective manner. They also take some timely action so that things should not go out ofhands because Hilton is a global brand and having immense goodwill throughout theworld.1.2 HR plan based on supply and demand Human resource is the most important asset of the venture and HR manager has toproperly utilize it in order to increase the sale and productivity of organization. For propermanagement, HR department or manager of the aforesaid organization has to do proper planning(Naff, Riccucci and Freyss, 2013). Human resource planning includes those decisions which are2

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