The Role of Recruitment Procedure and Strategies in Managing Effective Talent at Workplace - A Study on Hilton Hotel

Research Project

Table of Contents
Table of Contents.............................................................................................................................2
Title of the Project...........................................................................................................................1
The role of recruitment procedure and strategies implementing by the businesses in managing
effective talent at workplace............................................................................................................1
Chapter 1: Introduction....................................................................................................................1
Overview of the Research......................................................................................................1
Reason for choosing the Topic...............................................................................................1
Research Aim and Objectives................................................................................................2
Research Question..................................................................................................................3
Chapter 2: Literature Review...........................................................................................................3
Chapter 3: Methodology Justification..............................................................................................6
Chapter 4: Methodology Explanation..............................................................................................7
Access:....................................................................................................................................7
Sampling:................................................................................................................................7
Primary data collection Instrument........................................................................................8
Data Collection administration:............................................................................................10
Data Analysis Approach.......................................................................................................10
Ethical issue relevant to the Research..................................................................................11
Chapter 5: Results..........................................................................................................................11
Chapter 6: Conclusion and Recommendation................................................................................14
Conclusion............................................................................................................................14
Recommendation..................................................................................................................15
Chapter 7: Reflection.....................................................................................................................15
References......................................................................................................................................18

Title of the Project
The role of recruitment procedure and strategies implementing by the businesses in
managing effective talent at workplace
Chapter 1: Introduction
Overview of the Research
The study aim to analyse the role of recruitment procedure and the strategies implementing
by the businesses in managing effective talent at workplace, therefore, talent management is
termed as the key aspect of business which mainly considered as the systematic attraction,
identification, development, engagement, retention and deployment of the individuals who are of
specific value to an organisation, either in view of their ‘high potential’ for the future or because
of the reason that they are fulfilling business/operation-critical roles. Managing talent is the key
consideration of business and its management as the suitable assessment of talent helps the
business to aid the operations in right manner to gain more progression. Therefore, in this present
study, analysis is based on the study of Hilton Hotel as the discussion starts from the business is
suitable to provide significant direction to the study. Hilton Hotel and Resorts is a global brand
of full service hotels and the resorts and the flagship brand of the American multinational
hospitality business (Baum and Hai, 2020). The headquarter of the firm is in McLean, Virginia
United States. The company was founded in the year of 1919 by the significant efforts putted by
Conrad Nicholson Hilton. The company is operating with around 584 Hilton hotels and resorts
properties with involving 216379 rooms in around 94 countries or territories in around side
continents. With the increasing competition in the market, Hilton Hotel is widely concern over
managing effective talent at workplace, therefore, this create value for the business in enhancing
the operation and generating effective brand image to get competitive edge.
Reason for choosing the Topic
The research into consideration is based on investigating the role of recruitment procedure
and the strategies implementing by the businesses in managing effective talent at workplace,
therefore, the potential reason of selecting the present topic is that, it is the most recognised topic
in today’s scenario as businesses are widely facing the issue of managing talent at workplace,
due to high competition in the market, increasing demand of employees and so on (Béland,
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Brodeur and Wright, 2020). thus, the study is imperative in providing suitable recognition in
relation to the aspect of talent management and the procedure and strategies implementing by the
businesses to attracting and retaining talent at workplace. The study is creating value for the
Hilton Hotel and the similar businesses to get significant idea about managing talent at
workplace to attain development. The another intention of executing the analysis is the personal
interest of the researcher as the investigator wants to explore own idea and knowledge in relation
to the chosen subject and enhancing personal and professional ability. However, the personal
skills will aid value in gaining effective academic records and professional skills will crate value
in execution of the similar study in more liable manner. the study, provides detailed evaluation
about the effective strategies and the process of recruitment implementing by the Hilton Hotel to
attract and retain top talent at workplace (Gössling, Scott and Hall, 2020).
Problem Identified
It has been analysed that now a day the main issue and challenges that are being faced by
the business organisation is related with the effective implication of recruitment strategy. Lack of
talented workforce and effective management of new candidates and appointed skilled
employees is the biggest challenge being faced by the Hilton Hotel. Thus, current study is
focused and emphasising on the role of recruitment procedure and the strategies implementing
by the businesses in managing effective talent at workplace.
Research Aim and Objectives
Research Aim
To investigate the role of recruitment procedure and the strategies implementing by the
businesses in managing effective talent at workplace. A study on Hilton Hotel.
Research Objectives
 To enhance knowledge in relation to evolving the use of digitalization in the process of
effective recruitment in the hospitality industry, considering the literature that has already
been published around the topic. Apart from this, it is important to ascertain the issue
faced in the recruitment aspect of talent management including the development of job
descriptions, CV screening, and referral recruitment.
 To conducting phone interviews with experienced recruitment professionals, and
ascertain the opportunities created by the rising use of technology in recruitment; as well
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as ascertain the issues that have arisen due to it. The broader focus is to be given on the
overall issues of recruitment.
 To design realistic and value-added recommendations, so as to ensure that the process of
recruitment can be made more effective with the use of digital recruiting, considering
both the cost and quality of recruitment.
Research Question
 What is the role of recruitment and selection procedure and the strategies implementing
by the businesses in managing effective talent at workplace?
Chapter 2: Literature Review
Literature review defined to the comprehensive summary to previous research over a
specified investigation area. It is an effective written impression of the main writings and some
of the other sources on the selected area. It provides suitable analysis, summary and evaluation
of the each source to develop in-depth understanding. This part of research has been conducted
via applying secondary sources for an instance books, journals, articles and internet sources.
Role of recruitment procedure and talent management strategies within business.
According to the view of Hocking (2019), the aspect of recruitment and managing talent
are connecting with each other as the two performs effective role at workplace in increasing the
performance and the retention of employees at workplace. However, HR professionals and the
management teams are alike to have long held that view which prioritizing the talent assessment
that leads to positive business outcome (Hoque and et. al., 2020). The suitable assessment of
talent management process involving identifying the business goal, finding the right candidate
for the vacant profile, directs them, increasing professional ability and so on. as well as the
strategies like rewards, compensation, training, high opportunity and so on, plays important role
in business to increasing the professional ability, performance, operational enhancement,
managing talent, retention of workforce, anticipating future hurdles and nipping them in bud,
building and employing talent, increasing talent pool and so on, that are creating value for the
business in enhancing the operations at wider level.
The effective talent management strategies implementing by Hilton Hotel
According to the view of Carter (2020), in the context to the hospitality business, the
quality of buyers and the staff responsiveness has a direct influence over the image and
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reputation of the hotel and its bottom line. Hilton is a large and highly recognised multinational
hotel which was founded by Conard Hilton in the year if 1919. Over the years, the business has
adhered to the individual oriented assessment philosophy, treated employees with the respect and
equality and won the title of the best multinational workplace within Asia in the year of 2018. As
a large service industry, Hilton’s staff are mainly categorised through the youth. Therefore the
major proportion of workers lies under the age group of 25 years old, and the management
personnel are mainly bachelor degree or above. With consideration of this, Hilton has the
following five recruitment channels like internal application, internal recommendation, campus
recruitment, headhunting company recommendation and online recruitment. In respect to attract
and retain talents as much as possible, Hilton headquarters has a Talent Bank with constantly
updated information, which involves thousands of key people at workplace to putting their
significant efforts in the growth operations of the business (Jasmine, 2019). In addition to this,
the company is also concern over implementing more strategies to retain the employees at
workplace like training and development to employees, performance management, pay and
benefits, digital information management, rewards, incentives, Expatriate management and so
on that are effective for the business to increasing the operations of the business. the effective
talent at workplace also helps the business in increasing the satisfaction of the customers and
enhancing the competitive edge.
The Hilton Hotel implements digital recruitment in around 93 countries in respect to hire
a talented workforce for the business to assisting the operations in right manner. However, it has
been successful in increasing a callable and high-volume recruiting model that has suitably met
its recruitment needs and also creating value for the business in increasing talent pool. This
process has assisted the business in the manner of having the access to a pool of large talented
people. Digital platforms have assisted developed businesses in making a selection from a large
and diverse pool of applicants. Innovation in enrolment has developed to incredible degree, and
it helps in tracking down the right ability, permitting associations to accelerate the interaction
using artificial intelligence (Kabir and et. al., 2020). It lessens the general expense of employing
and reduces the chance of human mistake by building up an obvious benchmark comprising of
various abilities that are needed in a new recruit.
The challenges faced by Hospitality business in managing talent at workplace.
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