Rooms Division Operations Management Assignment
Added on 2020-06-06
16 Pages6038 Words55 Views
ROOM DIVISIONOPERATIONMANAGEMENTTable of Contents
INTRODUCTION...........................................................................................................................4TASK 1............................................................................................................................................41.1 Accommodation and Front office service for various organization.................................41.2 Roles and responsibilities of accommodation and services staff.....................................5M1...........................................................................................................................................61.3 Legal and Statutory requirement in room division operations.........................................61.4 Evaluate the services with rooms division in hospitality industry...................................7D1...........................................................................................................................................7TASK 2 ...........................................................................................................................................82.1 Importance of the front house area...................................................................................82.2 Key aspects of planning and management of the front of house area..............................82.3 Key operational issues which affect effective management and business performance offront house desk......................................................................................................................9M2.........................................................................................................................................10D3.........................................................................................................................................10TASK 3..........................................................................................................................................103.1 Importance of property interiors and also design effective management.......................103.2 Critical aspect of planning and management with accommodation function.................11M3.........................................................................................................................................11Task 4.............................................................................................................................................124.1 Revenue and yield management activity to maximise the occupancy of room.............124.2 Sales technique and rooms division staff which promote maximise revenue................124.3 Purpose and use of forecasting with statistical data within rooms division...................134.4 Rooms division performance indicators are those which do measure the success ofaccommodation sales............................................................................................................13D2.........................................................................................................................................14CONCLUSION..............................................................................................................................14REFERENCES..............................................................................................................................15
INTRODUCTIONHotel industry is that which serves the services in effective manner so that they cansatisfy the maximum number of customers and can make them existing consumers for longerperiod. Room division is considered as main criteria which needs to undertaken by hospitalityindustry is great manner (Li and et al., 2014). It is being also included as crucial part of firm andit can also help in consumer satisfaction with trust and faith towards company. The Report isbased on room division operation management in thus respect of Hillside Hotel. It has been seenthat large hotels do keep trained and skilled employees at front desk officers just because the wayfront desk communicate shows level of hotel responsibleness and their working too. Assignmentis that which will include the different services provided by room division, although havingimpact of contemporary management issues which needs to have an effective and businessperformance too with accommodation services functions. Apart from such, techniques tomaximise and measure rooms revenue. TASK 11.1 Accommodation and Front office service for various organization.Front office organization: Front office is that which is also known as Reception, even though customer registrationand helping in luggage is that generally help in having promotion of better services to guest inmany more criteria too. Basically, it can be said as this department is such which has directcommunication with the customer and generally has the responsibility to handle task with timeand orders, also manage messages in right criteria that needs to provide on time too (Cook andet. al., 2014). Even though they are the public face of hotel, primarily it is greeting of hotelclient. Generally, it can be considered as assistance to guest during their stay, it also completetheir accommodation, with their food and beverage with account and it also receive paymentfrom the different guest too. Accommodation: It is being considered as main and crucial part of operation management in the hospitalityindustry in great way. Although interest and preferences is that which considered as base of thehousekeeping operations in right context too. Basically, large organization like hillside hotels arehaving some standard and the protocol as well which do provide having quality and having well
organized aspect of housekeeping with various customers. Moreover, it is such which does helpin encasing the sales graph of product and services as well with satisfaction of client. Generally,Accommodation is also considered being essential part of generating revenues and hotels too. There are different kind of accommodation is also there by the hospitality industry and some ofthose are as: Holiday HomesGuest HouseFarm stays etc. For different organization: Hillside Hotels.Whitbread Hotel.They have a great team of front housedesk and also provide betteraccommodation too.They have 300 room and considered as5 star property as well even though theymaintain in great way. ]Hillside Hotel is such which mainlyconsiders the client of business class,who has standard of living andmaintain the things in right context. They have trained and skilledemployees at front desk but not havingcoordination with each creates mess. They have many rooms and space isvery much and also considered as 5 starproperty too but not as much HillsideHotel. They involve every kind of client andtry to satisfy them so that they canmake them existing customer. 1.2 Roles and responsibilities of accommodation and services staff.Generally, in hotel industry services in better manner is considered as the main aspect forsuccessful of enterprise (Horovitz and Webb, 2015). Some of the roles and responsibilities ofaccommodation and services staff as: It is required that hotel should prepare and clean the room on daily basis for the client. Asbecause Hillside Hotel is such who mainly focus on the business class client and theyhave some standard which they do maintain class too. So they provide clean and tidyrooms to customer.
End of preview
Want to access all the pages? Upload your documents or become a member.
Related Documents
Rooms Division Operations Management : Assignmentlg...
|13
|4360
|44
Room Division in Operation Management Report : Clientele Hotellg...
|10
|2793
|91
Rooms Divisions Operations Management PDFlg...
|10
|2211
|512
Division Operation Management Assignmentlg...
|14
|5195
|151
Rooms Division Operations Management in Hospitality Industrylg...
|9
|2336
|107
Room Division Operation Management Inductionlg...
|8
|2126
|351