Rooms Division Operations Management : Assignment

Added on - 21 Jul 2020

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Rooms Division OperationsManagementTable of Contents
INTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31.1 Accommodation and Front office service for various organization.................................31.2 Roles and responsibilities of accommodation and services staff.....................................41.3 Legal and Statutory requirement in room division operations.........................................51.4 Evaluate the services with rooms division in hospitality industry...................................5M1...........................................................................................................................................6D1...........................................................................................................................................6TASK 2...........................................................................................................................................62.1 Importance of the front house area...................................................................................62.2 Key aspects of planning and management of the front of house area..............................72.3 Key operational issues which affect effective management and business performance offront house desk......................................................................................................................7M2...........................................................................................................................................8D2...........................................................................................................................................8TASK 3............................................................................................................................................83.1 Importance of property interiors and also design effective management.........................83.2 Critical aspect of planning and management with accommodation function...................93.3 Analyse the key operational issues affecting the effective management and businessperformance of the accommodation service function...........................................................9TASK 4.........................................................................................................................................104.1 Revenue and yield management activity to maximise the occupancy of room.............10M3.........................................................................................................................................10D3.........................................................................................................................................104.2 Sales technique and rooms division staff which promote maximise revenue................114.3 Purpose and use of forecasting with statistical data within rooms division...................114.4 Calculate Rooms division performance indicators........................................................12CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................13
INTRODUCTIONHotel industry play a vital role in the society as it supply number of services in order tosatisfy the customer's needs and wants in effective manner. Room division is adopted as a mainaspect that have to be adopted by hospitality sector in adequate mode. The report highlights thecase of Saba Hotel who has decided to open a new 4 starred 300- room property in Oxford. Thus,Room division operation management is required to focused by project manager in order totarget business consumers. Assignment, focuses on accommodation and front office services thatis delivered by hotel as well as various legal requirements that is applied to room divisionoperations. Apart from it, there are various key aspects of management and planning of fronthouse area that must be consider by service industry is efficient way (Byrnes, 2014). Roomdivision staff members also adopts various sales techniques to promote their services andgenerate high revenues.TASK 11.1 Accommodation and Front office service for various organization.Accommodation:It is known as important and major element of operation management in hospitalitysector. It involves the setting of standards that must be high in quality in housekeeping servicesin order to satisfy the needs and wants of customers. As Saba hotel is planning to open a newbranch in Oxford it is necessary to provide full focus on accommodation facility which assists inenhancing their sales and client's services in order to satisfy their wants. Thus, accommodationfacilities is directly linked in generating high revenues for the hotel. Some of theaccommodations are offered by hospitality sector are:Farm stayGuest house facilityHoliday homesSaba Hotelwhite bread HotelThey have a well structured front housedesk and also deliver bestaccommodation facilities.They have well structured team of frontdesk, but there is lack of coordination.It have good accomodation faciolities
They have around 400 rooms and iswell known among the customers.but not as compared to Saba hotel.Front office serviceThis type of services involve consumer registration, reception and handling of guests ineffective manner. They carry out the direct communication with the clients and have the duty toface all their complaints. They make sure that every customers remain satisfied while supplyingquality services of food and beverages, accommodation, complaint handling and escortingguests. Their main target is to present the conducive image of hotel in front of their customers.1.2 Roles and responsibilities of accommodation and services staff.It is essential that hotel industry supply services in order to carry out their operations insmooth manner. Saba hotel is opening a new room property in city in UK hence, being a projectmanager it is essential to identify the roles and responsibilities that must be fulfilled byaccommodation and service staff members. Some are described below:It is essential that hotels must ensure to deliver high quality services to their customers inorder to make them happy and satisfied. As Hotel Saba is planning to target businesscustomers therefore, it is necessary to focus on this area effectively.Accommodation staff members of Saba hotel ensures that room and other areas remainneat and clean so that positive impression is created on the customers.Moreover, vacuum racks have to be cleaned so that business customers remain happy andcan be retained for longer period of time (Chambers and Smith, Intelligent EnergySolutions, 2015).Various roles and responsibilities of front desk officers that are mentioned below:Front office members have responsibilities to handle all clients properly by greetingthem, listening to their complaints by making effective communication with them.It is the duty of front office members to keep record system of all members that arevisiting that place. It is their responsibility to deliver correct and proper information totheir customers.From the above discussion, it has been concluded that front office and accommodationmembers of Saba hotel have to carry out number of services in efficient way. As their main
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