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Rooms Division Operations Management in Hospitality Industry

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Added on  2020-06-03

Rooms Division Operations Management in Hospitality Industry

   Added on 2020-06-03

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Rooms Division Operations Management in Hospitality Industry_1
Table of ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Accommodation and front office for different organisation.................................................11.2 Roles and responsibilities of a range of accommodation and reception service staff...........11.3 Legal and statutory requirements for rooms division operations..........................................21.4 Services provided by rooms division in range of hospitality business.................................2TASK 2............................................................................................................................................32.1 Grandness of the front of house area to effective management............................................32.2 Key aspects of planing and management of the front house area.........................................32.3 Key operational issues affecting the effective management and business performance.......4TASK 3............................................................................................................................................43.1 the importance of property interiors and design to effective management...........................43.2 Critical aspects of planing and management of the accommodation service........................43.3 Analyse the operational issues affecting the effective management and businessperformance.................................................................................................................................5TASK 4............................................................................................................................................54.1 Perform revenue/yield management activities to maximise occupancy and rooms revenue54.2 Sales techniques that rooms division staff can use to promote and maximise revenue........54.3 Purpose and use of forecasting and statistical data within the rooms division.....................64.4 Rooms division performance indicators to measure the success of accommodation sales...6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
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INTRODUCTIONRooms divisional operational management has become an essential aspect in hospitalityand hotel industries. This project is formed to explain the importance of rooms division operationand management in hospitality industry (Lewis and Brown, 2012). How it helps to maximiseoccupancy rate and room revenue with in hospitality organisation. This project also define therole of the front office as the nerve centre of customer activities. It also helps to understand themanagement of housekeeping services. Rooms division operational management concept isdefined in respect of clientele hotel industry.TASK 11.1 Accommodation and front office for different organisationFront office operations: these operations remain associated with the activities of directinteraction with customers and visitors. This is considered as direct operations in perspective ofhospitality industries. Front operation activities contains reception, luggage, regeneration ofguests, introduction services, description services etc. these activities remain directly connectedwith customers and visitors. Reservation, check in services, concierge services and check outservices are also some key front office operations. Housekeeping operations: these are the operations which remain linked with housecaring services, cleaning and maintenance services. Providing clean, comfortable and relaxingatmosphere to guest is prime objective of house keeping operations. Housekeeping supervisorsremain responsible for planing, scheduling and tracking the details of room inventories. Properstock register is maintained by hotels to track the inventory level in hotels. Housekeepingservices plays vital role subject to growth and development of hotel industry. 1.2 Roles and responsibilities of a range of accommodation and reception service staffDuties and responsibilities of room attendantsFirst impression is very important for any hotel industry in respect subject to growth anddevelopment of hospitality industry and organisation. Room attendants are the responsible forpresenting good and impressive image in front of guests and visitors (Langabeer and Helton,2015). They have to adhere the policies and regulations. Roles and responsibilities of roomattendants are as follows offer friendly, professional and engaging services.1
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