Room Division Operation Management : Assignment
Added on 2020-07-23
11 Pages2710 Words54 Views
Healthcare and Research
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ROOM DIVISIONOPERATIONMANAGEMENT
Table of Contents1.1 Description on the types of accommodation and analyse the roles and responsibilities ofthe accommodation and reception service staff. ........................................................................11.2 Description on the evaluation of the services provided by the room division in range ofaccommodation facilities. .......................................................................................................2TASK 2............................................................................................................................................32.1 Description on the key aspects of planning and management of the front house area fornew hospitality operations...........................................................................................................32.2 Description on the key operational issues which affect the management as well bsuinessperformance for hospitality operations. .....................................................................................4TASK 3 ...........................................................................................................................................43.1 Define the role and importance of design and development of hospitality operation...........43.2 Description on the key aspects of planning and management of the accommodationservice function...........................................................................................................................4TASK 4 ...........................................................................................................................................54.1 Define the revenue yield management activities to promote and maximize the revenue. ...54.2 Define the importance of forecasting and statistical data. ..................................................5REFERENCES................................................................................................................................7
INTRODUCTIONThe main issue in relation to hospitality industry is to earn the satisfaction of others sothat things can be managed in well manner. The main reason behind room division managementis to earn the satisfaction so that profitability of enterprise. In order to deliver the better servicesthe customers plays the room division and operation management plays the effective role. Thepresent assignment will cover the services offered by hotel and its impact of contemporarymanagement has been discussed. With the help of these things the hotel manager is able toprovide satisfactory services to the customers (Gross and et.al., 2018). The assignment will focuson the activities of 4 star hotels which is situated in the city of Oxford. The old bank hotel, this isone of the oldest hotel in London. It has covered the huge area like 42 rooms and 2 restaurants.This entity is taking many initiatives in order to provide effective training facility to staff so thathotel can able to provide best services to the customers. 1.1 Description on the types of accommodation and analyse the roles and responsibilities of theaccommodation and reception service staff. There are two important segments in the hospitality industry that as are Reception andAccommodation. In absence of this two, hotel industry is not able to work in the proper andeffective mode. The customer needs to provide that accommodation facility in which they areable to stay and feel relax. There is need to be arrangement where they are able to enjoy theirleisure moments (Lashley, 2018). The house keeping industry needs to take various initiativeswhich will be helpful to enhance the satisfaction level of the customers. These are defined in thefollowing manner as are- To monitor the arrangement of the accommodation.With the help of timely checking of the inventory for the kitchen areas.With the help of maintaining of the seamless communication between the staff so thatdepartments are able to carry out function of firm in effective manner.The engineering departments needs to covered the following things as are-To take the initiatives as to provide services with the help of repairing and maintaining ofeach and every equipment preset within the hotel premises (Gurnaney and et.al., 2018).There is need to maintain the proper maintenance of daily usage tools as are AC, watersupply, electricity etc.1
The reception is also considered as one of the most important area in the hotel industry as thesecover the many things as are-To take various initiatives to maintain satisfaction level of the customers. The receptionist need to timey communicate the staff about to provide well and effectiveservices.To monitor the scheduled of working staff to make sure that everything is going in welland planned manner.The monitoring of the occupancy status at differed levels. Try to add the customers the value so that firm can able to undertake its businessactivities in the well and established manner (Logvinov and et.al., 2018).They need to take steps to maintain the database of the customers and their accounts ontimely manner.1.2 Description on the evaluation of the services provided by the room division in range ofaccommodation facilities. The main responsibilities of the accommodation units as are hotels, campus, university,etc. Are related to have increment in sales of room facility. This kind of services are helpful inorder to ensure the customers arriving at the facilitated and they get maximum possible extent.There are following segments which are provided in the following manner as are- The primary services being provided in the following manner as are- The bellmen help the customer to get their room and take care of all the luggage which si need tobe transferred in the office in the safely manner. The front desk check the customer in relation toanalysing the formalities and maintaining of the accounts. In this manner the customers are needto provided the facilities like indoor games, music, movies etc. These kinds of arrangement areneed to be provided in order to maintain the confidentiality of the services (Spiegel and Assad,2018). There is need to be better arrangements for the amenities like food and beverages. TheRDM need to monitors the scenario in the effective manner, by following the rules andregulation the organisation can undertake its activities in the efficient mode. The stay of the guestis need to be in the effective manner which is helpful in relation to enhance the brand image ofthe firm. The satisfaction of the customer is need to be maintain in order to taken effective carewith the rules. There are various kinds of the things which are need to be followed as are- 2
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