Rooms Division Operations Management Assignment - Four Star Hotel
Added on 2020-10-22
13 Pages3816 Words391 Views
ROOMS DIVISIONOPERATIONSMANAGEMENT
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................11.1 Various kinds of accommodation and front office services are essential for offering andfunctions has been analysed of reception service and accommodation staff..............................11.2 Evaluating the types of services given by rooms division department in range of facilitiesof accommodation and statutory requirements which are applied in room division operationsin UK...........................................................................................................................................22.1 Assessing the responsibilities and functions of the department's front house in theeffective management of business of hospitality and different aspects of planning for newoperations related to hospitality..................................................................................................12.2 The key operational issues by front office that affect the performance of the business.......2TASK 3............................................................................................................................................33.1 Analysing the role and significance of development and design of property interiors whichconsist of functions for effective management of the operations related to hospitality..............33.2 Major aspects of planning and management of accommodation service function andoperational issues affecting effective management for new property of accommodation service.....................................................................................................................................................4TASK 4............................................................................................................................................54.1 Explaining the revenue / Yield management activities with respect to maximising theoccupancy and room revenue and different sales techniques by staff of room division forpromoting and maximising revenue in hotel...............................................................................54.2 Significance of statistical and predicted data within the division of rooms .........................6CONCLUSION................................................................................................................................7REFERENCES................................................................................................................................8
INTRODUCTIONThe initial aspect of hospitality management industry is to satisfy the needs of customers.The main concern of this industry is to give various services to customers in same duration soaccording to these different functions has to be undertaken and it is considered as one of the mostimportant function as rooms division management (RDM). The environment of rooms andcampus of hotel has been taken care by RDM so customer can stay with comfort. In the present report, there is a brief discussion about rooms’ Division Management at aFour Star Hotel, i.e.Oxford Hawkwell House Hotel which is located at Oxford and it ihas beenoperating from 19th century which is situated in 3 acres of private gardens in quaint village ofIffley. It consists of 77 bedrooms which are designed according to surroundings and luxury.TASK 11.1 Various kinds of accommodation and front office services are essential for offering andfunctions has been analysed of reception service and accommodation staffThe hospitality industry is classified in two segments that are reception andaccommodation. Housekeeping and Engineering are major functions of accommodation. Reception includes Bell service, Cashier, Front office, Mail and information, nightauditors and concierge (Quintana-García, Marchante-Lara and Benavides-Chicón, 2018. ). Themain objective of accommodation is to provide luxurious environment to customers and therestress should be relieved easily. Housekeeping has major contribution such as an arrangementrelated to accommodation has been monitored, inventories must be traced for kitchen and otherareas, monitoring health and safety with proper hygiene. Communication is maintained withindepartment. There are various functions that an engineering department must take care such asequipments should be checked and maintained and daily routine tools like water supply,electricity supply, air-conditioned etc within the hotel. The major important aspect of every hotel is reception which consists of cashier, mailingdepartment, front desk, bell service and night auditors. Front office has to follow specific roleslike maintaining satisfaction level of consumers, deep analysis of target market and to predictdemand and supply scenarios and targets needs to be ensured. The clerk must maintain adatabase of customers and proper accounts, occupany of rooms has to be ensured and to observethe status of occupancy, arrangements related to value added services to each and every1
customer. Boarding and departure has to be arranged, working schedule has to be recorded of allworking staff. Staffs which are involved in services like bell services, clericals, and lobbymanagers must be managed properly as they are part of team. The extra services have to be maintained and monitored by these people and their majorresponsibilities for appropriate functioning is information related to mail is maintained byclerks, luggage and escorting services by bell man, greeting to guest by doormen and conciergehas been indicated as extended part of front desk. The main functions are described as: Ticket Booking, arrangements for sightseeing and tourismhas been properly ensured. Guidance to customer at every step if possibleandproviding help tothe clients regarding services of mail and cashiers have to manage various functions as costwhich has incurred has to be managed. Along with this, customer balance and daily records ofbook keeping account on specific time period has to be maintained.1.2 Evaluating the types of services given by rooms division department in range of facilities ofaccommodation and statutory requirements which are applied in room division operationsin UKThe main objective of accommodation department as university campus, hotels, campsetc is linked to selling of room. This department ensures that consumers who arrive at facility aresatisfied at the most possible extent (Lei and Liu, 2018). The different functions need to be performed in the hospitality industry are the mostinitial service has been given to the customer is greeting and welcome in decent manner and afterroom finalization customer is been helped by bell man to reach at their room and luggage has totransferred at that room. All formalities are completed by customers with the help of front desk.The customers get proper guidance from concierge about planning their trip and important placesto visit. Spa and pool sessions are also managed by them and if there is a need along with thesefacilities for indoor games, music and related functions etc. 2
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